Acer Aspire 1820pt Service Guide
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Chapter 3141 Replacing the SIM Card 1.Insert the SIM card into the slot. Replacing the Battery 1.Insert the battery outer edge into the slots. 2.Push the battery down into place.
142Chapter 3 3.Lock the battery. Replacing the Dummy Card 1.Insert the dummy card into the slot.
Chapter 4143 Troubleshooting Common Problems Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1.Obtain the failing symptoms in as much detail as possible. 2.Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3.Use the following table with the verified symptom to determine which page to go to. 4.If the Issue is still not resolved, see “Online Support Information” on page 165. Symptoms (Verified)Go To Power On Issue Page 144 No Display Issue Page 145 LCD Failure Page 147 Internal Keyboard Failure Page 148 TouchPad Failure Page 149 Internal Speaker Failure Page 150 Internal Microphone Failure Page 151 USB Failure Page 153 Other Function Failure Page 153 Chapter 4
144Chapter 4 Power On Issue If the system doesn’t power on, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs: Computer Shuts down Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. 1.Check the power cable is properly connected to the computer and the electrical outlet. 2.Remove any extension cables between the computer and the outlet. 3.Remove any surge protectors between the computer and the electrical outlet. Plug the computer directly into a known good electrical outlet. 4.Remove all external and non-essential hardware connected to the computer that are not necessary to boot the computer to the failure point. 5.Remove any recently installed software. 6.If the Issue is still not resolved, see “Online Support Information” on page 165. Start Check AC/Battery Power onSwap AC /Battery to try OK NG Check Daughter/B & FFC Whether OK OK Swap Daughter/B Re-plug PWR FFC OK NG Swap M/B Start Check AC/Battery Power onSwap AC /Battery to try OK NG Check Daughter/B & FFC Whether OK OK Swap Daughter/B Re-plug PWR FFC OK NG Swap M/B Start
Chapter 4145 No Display Issue If the Display doesn’t work, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs: No POST or Video If the POST or video doesn’t display, perform the following actions one at a time to correct the problem. 1.Make sure that the internal display is selected. On this notebook model, switching between the internal display and the external display is done by pressing Fn+F5. Reference Product pages for specific model procedures. 2.Make sure the computer has power by checking at least one of the following occurs: • Fans start up • Status LEDs light up If there is no power, see “Power On Issue” on page 144. 3.Drain any stored power by removing the power cable and battery and holding down the power button for 10 seconds. Reconnect the power and reboot the computer. 4.Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn+F5 (on this model). If the POST or video appears on the external display, see “LCD Failure” on page 147. 5.Disconnect power and all external devices including port replicators or docking stations. Remove any memory cards and CD/DVD discs. Restart the computer. START Power On ?No Go to No Power troubleshooting step Replace external DDRAM module Remove and replace thermal moduleReplace the main board Reconnect SDRAM Module LCD Module OK?Replace LCD Panel and Cable Ext. DDRAM module connected properly? Ext. DDRAM module functional? CPU Thermal Module properly connected? No No No No
146Chapter 4 If the computer boots correctly, add the devices one by one until the failure point is discovered. 6.Reseat the memory modules. 7.Remove the drives (see “Disassembly Process” on page 34). 8.If the Issue is still not resolved, see “Online Support Information” on page 165. Abnormal Video Display If video displays abnormally, perform the following actions one at a time to correct the problem. 1.Reboot the computer. 2.If permanent vertical/horizontal lines or dark spots display in the same location, the LCD is faulty and should be replaced. See “Disassembly Process” on page 34. 3.If extensive pixel damage is present (different colored spots in the same locations on the screen), the LCD is faulty and should be replaced. See “Disassembly Process” on page 34. 4.Adjust the brightness to its highest level. See the User Manual for instructions on adjusting settings. NOTE: Ensure that the computer is not running on battery alone as this may reduce display brightness. If the display is too dim at the highest brightness setting, the LCD is faulty and should be replaced. See “Disassembly Process” on page 34. 5.Check the display resolution is correctly configured: a.Minimize or close all Windows. b.If display size is only abnormal in an application, check the view settings and control/mouse wheel zoom feature in the application. c.If desktop display resolution is not normal, right-click on the desktop and select Personalize´ Display Settings. d.Click and drag the Resolution slider to the desired resolution. e.Click Apply and check the display. Readjust if necessary. 6.Roll back the video driver to the previous version if updated. 7.Remove and reinstall the video driver. 8.Check the Device Manager to determine that: • The device is properly installed. There are no red Xs or yellow exclamation marks. • There are no device conflicts. • No hardware is listed under Other Devices. 9.If the Issue is still not resolved, see “Online Support Information” on page 165. 10.Run the Windows Memory Diagnostic from the operating system DVD and follow the onscreen prompts. 11 .If the Issue is still not resolved, see “Online Support Information” on page 165. Random Loss of BIOS Settings If the computer is experiencing intermittent loss of BIOS information, perform the following actions one at a time to correct the problem. 1.If the computer is more than one year old, replace the CMOS battery. 2.Run a complete virus scan using up-to-date software to ensure the computer is virus free. 3.If the computer is experiencing HDD or ODD BIOS information loss, disconnect and reconnect the power and data cables between devices. If the BIOS settings are still lost, replace the cables. 4.If HDD information is missing from the BIOS, the drive may be defective and should be replaced. 5.Replace the Motherboard.
Chapter 4147 6.If the Issue is still not resolved, see “Online Support Information” on page 165. LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem. Do not replace non- defective FRUs: Start Check LCD module?Swap LCD cable /LCD panel OK NG Check MB LCD connector and cable ? OK Reassemble Re- plug LCD cable OK NG Swap M/B Start Check LCD module?Swap LCD cable /LCD panel OK NG Check MB LCD connector and cable ? OK Reassemble Re- plug LCD cable OK NG Swap M/B
148Chapter 4 Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs: Start Keyboard properly connected?NoDisconnect and reconnect Keyboard functioning?NoReplace Keyboard Replace mainboard
Chapter 4149 TouchPad Failure If the To u c h P a d doesn’t work, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs: Start Check M/B T/P FFCRe-assemble the T/P FFC to M/B OK NG Check TouchPad OK Swap/Reassemble the T/P board or T/P FFC OK NG Swap M/B Start Check M/B T/P FFCRe-assemble the T/P FFC to M/B OK NG Check TouchPad OK Swap/Reassemble the T/P board or T/P FFC OK NG Swap M/B
150Chapter 4 Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs: Sound Problems If sound problems are experienced, perform the following actions one at a time to correct the problem. 1.Reboot the computer. 2.Navigate to Start´ Control Panel´ System and Maintenance´ System´ Device Manager. Check the Device Manager to determine that: • The device is properly installed. • There are no red Xs or yellow exclamation marks. • There are no device conflicts. • No hardware is listed under Other Devices. 3.Roll back the audio driver to the previous version, if updated recently. 4.Remove and reinstall the audio driver. 5.Ensure that all volume controls are set mid range: a.Click the volume icon on the taskbar and drag the slider to 50. Ensure that the volume is not muted. b.Click Mixer to verify that other audio applications are set to 50 and not muted. 6.Navigate to Start´ Control Panel´ Hardware and Sound´ Sound. Ensure that Speakers are selected as the default audio device (green check mark). NOTE: If Speakers does not show, right-click on the Playback tab and select Show Disabled Devices (clear by default). 7.Select Speakers and click Configure to start Speaker Setup. Follow the onscreen prompts to configure the speakers. Start Check M/B SPK cable Re-assemble the SPK cable to M/B OK NG Check Logic Upper/Logic upper OK Swap Logic lower/Logic upper OK NG Swap M/B Start Check M/B SPK cable Re-assemble the SPK cable to M/B OK NG Check Logic Upper/Logic upper OK Swap Logic lower/Logic upper OK NG Swap M/B