Acer Aspire E5 User Manual
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- 61 Got a question? In this section you will find: • Frequently asked questions • Tips for using Windows 8.1 • Troubleshooting information • How to protect yourself while online • Where to find Acer service center contact information
62 - Frequently asked questions FREQUENTLY ASKED QUESTIONS The following is a list of possible situations that may arise during the use of your computer. Easy solutions are provided for each one. I turned on the power, but the computer does not start or boot up. Look at the power indicator: • If it is not lit, no power is being supplied to the computer. Check the following: • If you are using on the battery, it may be low and unable to power the computer. Connect the AC adapter to recharge the battery pack. • Make sure that the AC adapter is properly plugged into the computer and to the power outlet. • If it is lit, check the following: • Is a disc in the optical drive? Remove it and press + + to restart the system. • Do you have a USB storage device (USB disk or smartphone) plugged into your computer? Unplug it and press + + to restart the system. Nothing appears on the screen. The computer’s power management system automatically blanks the screen to save power. Press any key to turn the display back on. If pressing a key does not turn the display back on, three things might be the cause: • The brightness level might be too low. Press + < > (increase) to adjust the brightness level. • The display device might be set to an external monitor. Press the display toggle hotkey + to toggle the display back to the computer. • If the power LED is flashing, the computer may be in Sleep or Hibernate mode. Press and release the power button to resume. No audio is heard from the computer. Check the following:
Frequently asked questions - 63 • The volume may be muted. Look at the volume control (speaker) icon in the taskbar. If it is crossed-out, click the icon and deselect the Mute all option. • The volume level may be too low. Check the volume from the volume control (speaker) icon in the taskbar. You can also use the volume control buttons to adjust the volume. • If headphones, earphones or external speakers are connected to the headphone jack on the computer, the internal speakers automatically turn off. I want to eject the optical drive tray without turning on the power. There is a mechanical eject hole on the optical drive. Simply insert the tip of a pen or straightened-out paperclip into the hole and push to eject the tray. The keyboard does not respond. Try attaching an external keyboard to a USB port on the computer. If it works, contact your dealer or an authorized service center as the internal keyboard cable may be loose. The printer does not work. Check the following: • Make sure that the printer is connected to a power outlet and that it is turned on. • Make sure that the printer cable is connected securely to a USB port and the corresponding port on the printer.
64 - Frequently asked questions I want to restore my computer to its original settings. This recovery process helps you restore the C: drive with the original software content that is installed when you purchased your computer. Before performing a restore operation, please check the BIOS settings. 1. Check to see if Acer disk-to-disk recovery is enabled or not. 2. Make sure the D2D Recovery setting in Main is Enabled. 3. Exit the BIOS utility and save changes. The system will reboot. For more information, see Recovering your system on page 25. Requesting service International Travelers Warranty (ITW) Your computer is backed by an International Travelers Warranty (ITW) that gives you security and peace of mind when traveling. An ITW passport came with your computer and contains all you need to know about the ITW program. A list of available, authorized service centers is in this handy booklet. Read this passport thoroughly. Always have your ITW passport on hand, especially when you travel, to receive the benefits from our support centers. Attach your proof-of- purchase to the ITW passport. Note If your system is the multilingual version, the operating system and language you choose when you first turn on the system will be the only option for future recovery operations. Warning Your C: drive will be reformatted and all data will be erased. It is important to back up all data files before using this option. Note To activate the BIOS utility, press when you see the Acer logo during boot up.
Frequently asked questions - 65 If the country you are traveling in does not have an Acer-authorized ITW service site, you can still get in contact with our offices worldwide. Please visit www.acer.com. Before you call Please have the following information available when you call Acer for online service, and please be at your computer when you call. With your support, we can reduce the amount of time a call takes and help solve your problems efficiently. If there are error messages or beeps reported by your computer, write them down as they appear on the screen (or the number and sequence in the case of beeps). You are required to provide the following information: Name: _______________________________________ Address: ______________________________________ Telephone number: _____________________________ Machine and model type: _________________________ Serial number: _________________________________ Date of purchase: ______________________________
66 - Frequently asked questions Tips and hints for using Windows 8.1 We know this is a new operating system that will take some getting used to, so weve created a few pointers to help you get started. How do I get to Start? Press the Windows key; click the Start button on the desktop taskbar; or move your cursor into the upper right-hand corner of the screen and click the Start charm. Where’s the Start button? The Start button will appear in the desktop taskbar. Clicking it will open Start where you can launch apps. How do I see all of my apps? Click the arrow icon that appears at the bottom of Start when you move your cursor. Can I make the All apps view the default for Sta rt? Yes, you can, just follow these steps: 1. Go to the desktop. 2. Right-click the taskbar and select Properties from the menu that opens. 3. From the Navigation tab, check Show the Apps view automatically when I go to Start. What are Charms? Charms allow you to perform useful functions, such as sharing content, turning off your PC or changing settings. How do I access the charms? Move your cursor into the upper right-hand corner of the screen. Frequently ask
Frequently asked questions - 67 Can I boot directly to the desktop? Yes, you can, just follow these steps: 1. Go to the desktop. 2. Right-click the taskbar and select Properties from the menu that opens. 3. From the Navigation tab, check Go to the desktop instead of Start when I sign in. How do I jump between apps? Move your cursor to the upper left-hand corner of the screen and click the thumbnail of the app that you want to jump to. How do I turn off my computer? Move your cursor to the upper right-hand corner of the screen, click Settings > Power and select the action youd like to take. Can I just turn off notifications? You can turn off notifications during certain hours so that you can leave your computer running, but not be disturbed by notifications. 1. Move your cursor to the upper right-hand corner of the screen and click Settings > Change PC settings > Search & apps > Notifications. 2. Move the Quiet hours slider to On and select times to start and stop disabling notifications. How do I unlock my computer? Press the space bar and select a user account icon to unlock the computer. If your account has a password set, you will need to enter the password to continue. Click the preview icon to see the characters youve entered to ensure the password is correct.
68 - Frequently asked questions Can I personalize the Lock screen? You can personalize the lock screen with a different image, to run a slideshow of images, or to show you quick status and notifications to suit your personal needs. To change the background, move your cursor to the upper right-hand corner of the screen and click Settings > Change PC settings > PC and devices > Lock screen. From here you can: • Select a background image for the lock screen • Turn the Slide show on or off • Select lock screen apps. How do I set up the lock screen slideshow? 1. Move your cursor to the upper right-hand corner of the screen and click Settings > Change PC settings > PC and devices > Lock screen. 2. Move the slider to On and select if the slideshow should be played while the computer is running on battery power. 3. Click Add a folder and open the folder you wish to use (your Pictures folder will open by default). Click Use this folder > OK. 4. You can see the list of folders under Add a folder. Select a folder name and click Remove to remove the folder from the lock screen slideshow. 5. Change the other settings to suit your needs. How do I move tiles? Right-click a tile to select it, then drag it to the place on Start that you want it to appear. Other tiles will be moved to accommodate the tile in its new location. Can I arrange tiles in groups? Yes, you can. Right-click a tile to select it and open the Customize menu. You will see Name group appear above unnamed groups. You can give the group(s) a name and arrange the tiles within the groups to suit your needs.
Frequently asked questions - 69 Can I make tiles bigger or smaller? Right-click anywhere on Start to open the Customize menu, click the tile(s) you wish to resize and click Resize. Select a size from the menu that appears. How do I close an app? Move your cursor to the top of the screen. You will see it change to a hand, click and drag the hand downwards past the half-way point of the screen. Can I change the screen resolution? Move your cursor to the upper right-hand corner of the screen and click Search, click the text box to open the onscreen keyboard and start typing Control Panel to display the results; click Control Panel > Adjust screen resolution. How do I set the alarm? Your computer can act as an alarm clock. Start typing ’Alarms’ to search for the Alarms app. 1. Set the time using the sliders on the left-hand side of the screen. 2. Select AM or PM. 3. Choose which days the alarm should go off. 4. Select the notification.
70 - Frequently asked questions 5. Save the alarm by clicking the Save icon in the upper right-hand corner. Where are my apps? Move your cursor to the upper right-hand corner of the screen and click Search, start typing the name of the app you would like to open. Results will be displayed on the right-hand side of the screen. How do I make an app appear on Start? If youre in All apps and you want to make an app appear on Start, Right-click a tile to select it and open the Customize menu. Click Pin to Start from the menu that appears at the bottom of the screen. How do I remove a tile from Start? Right-click a tile to select it and open the Customize menu. Click the tile(s) you wish to remove and click Unpin from Start from the menu that appears at the bottom of the screen. Hour Minutes SaveDelete Note The alarm will only sound if your computer is awake at the set time.