ADT Security Services BHS 1200 User Manual

							QUESTIONS AND ANSWERS
1.Who pays false alarm fines?
Because the vast majority of false alarms are outside of Brink’s
control, we require that the customer be responsible for all their
false alarm fines.
2.How can I avoid false alarms?
Review the instructions on page 1. If you have any further questions,
call Brink’s Customer Service at 1-800-445-0872. Customer Service
is available 24 hours a day, 7 days a week.
3.If I go on vacation, should I give my master code to my
neighbor who takes care of my house?
It is best not to give out your master code or code word. You can
program an auxiliary code for your neighbor to use. See the
instructions on page 12.  An auxiliary code WORD can be added
for their use by calling Brink’s Customer Service at 1-800-445-
0872. You should give your emergency contacts a telephone number
where you can be reached.
4.How often do I test the system?
You should test the system weekly.  Follow the test sequence outline
in the testing section of this manual on page 13.  DO NOT try to
test the system by intentionally activating an alarm. This may result
in the unnecessary dispatching of emergency response personnel
to your site and a possible false alarm fine.
5.Should the smoke/heat detector be cleaned?
Yes. Follow the instructions on page 17.
6.If I lose electrical power will the system still be functional?
Yes. Each system is equipped with a battery, which normally
provides back-up power from four to six hours. Once electrical power
is restored, the battery will automatically recharge. Like all batteries,
the alarm system battery will eventually need to be replaced. When
this happens, a service call can be scheduled to replace the battery
by calling Brink’s Customer Service at 1-800-445-0872. Brink’s
Customer Service is available 24 hours a day, sevsn days a week.
There will be a charge for this service call unless you purchased
an extended service plan.
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							7.If there is an alarm, will the system reset?
Yes. Once an alarm has sounded, provided there are no further
violations, the system will reset in approximately five minutes.
NOTE: If a fire alarm is activated
 the siren will sound
continuously until a valid user code is entered.
8.Who should I list as an emergency contact?
You should list people who live fairly close to you and usually know
where you are and how to contact you. Ideally, at least one of your
contacts should have keys to your house and permission to
authorize service in your absence.
9.What should I tell my emergency contacts?
Be sure to tell them that you have listed them as an emergency
contact. Tell them that Brink’s may attempt to reach them after
notifying an emergency agency. Discuss what action you would
like them to take if Brink’s calls them. The emergency agency may
request that someone with keys meet them at your house.
Emergency contacts should not attempt to investigate an intrusion
alarm, unless the police request that someone meet them. You
should also tell your emergency contacts if they have your
permission to authorize service of the system in your absence.
10.What happens if my phone lines are cut?
Although a cut is very unlikely, if an intrusion occurs after your
phone line is cut, the system’s siren can still sound an audible alarm,
but our Monitoring Center will not receive a signal. Your Brink’s
technician or Customer Service representative may be able to
recommend ways for you to protect your phone line. Brink’s has
available a cellular backup device which is designed to send a signal
if phone lines are not operable.  Please ask a Brink’s representative
if you are interested in learning more about this device.
11.Do I pay for service calls to perform repairs?
Parts and labor during the first 90 days is free of charge. Normal
service hours are 8:00 am to 5:00 pm, Monday through Friday.
After hours, on weekends or holidays there is a premium rate charge.
After the first 90 days, we will charge labor. Parts will be covered if
the system is monitored. Brink’s Home Security offers an extended
service plan, which provides repair of the equipment after the first
90 days at no charge.
12.Can I set a specific time for a service call?
Our service center schedules service calls for the morning or
afternoon on specific dates.  Morning calls are 8:00 am to 12:00
pm and afternoon calls are from 12:00 pm to 5:00 pm.
13.Can I have additional equipment installed later?
Yes, additional equipment may be installed. The installation price
plus a service call charge to install the equipment will be applied.
This service call charge does not apply if the equipment is installed
during the initial installation.
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							14.Do you keep a record of my master code number, and can it
be changed?
For your protection, we do not retain a record of your master code
number. If you need to change your master code, notify Brink’s
Customer Service at 1-800-445-0872 to schedule the change.
Customer Service is available 24 hours a day, 7 days a week. A
service charge will apply for this request.
15.How do I change my emergency contacts?
You may call Brink’s Customer Service at 1-800-445-0872, give
your code word and provide the updated information.
16.How do I change my master code word?
The new master code word must be provided in writing by the same
party who signed the Protective Service Agreement. The code word
cannot exceed five characters. The written documentation must
identify the account and include the current master code word, the
new master code word and your signature. Mail your request to
Brink’s Home Security, Customer Service Department, 8880 Esters
Boulevard, Irving, Texas 75063. If there is an immediate need to
change your master code word, call Brink’s Customer Service for
our fax number.
17.What happens if I move within the initial term of my contract?
Another standard system will be installed in your new location at
no charge, if your move is to a Brink’s Service Area. In addition, the
new owner of the home may takeover the system by signing a new
agreement and paying our current reprogramming fee. This will
release you from the remaining contract obligations. If the new owner
does not wish to takeover the system, and you do not choose to
install a Brink’s system at your new location, the original contract
obligation will continue.
18.Will I own the system?
If you choose to pay only the connection fee, Brink’s will own the
protective equipment.  You may choose to own the protective
equipment by paying an additional purchase charge.
19.Is the system “U.L. Listed”?
Yes. Our equipment is U.L. listed for residential use. In addition our
Monitoring Center has a U.L listing for residential burglar alarm
systems and fire alarm systems.
20.Do I need an alarm permit?
Alarm permit ordinances vary from area to area. Please check your
local emergency agencies, or city or county clerk’s office to
determine if a permit is needed in your area. False alarm fines are
generally much higher if you do not have the required permit. It is
your responsibility to get the alarm permit, pay the applicable fee,
and insure that you inform Brink’s of your permit number. SOME
EMERGENCY AGENCIES WILL NOT RESPOND TO OUR CALL
WITHOUT THIS PERMIT NUMBER.
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							21.Will I receive a discount on my insurance for having a security
system installed?
Most homeowner’s policies offer discounts. Questions should be
addressed to your insurance company. For your records, we furnish
a Certificate of Installation at the time of your installation.
22.Do you provide an incentive for referring another customer?
Brink’s offers you one month free monitoring for each new customer
you refer that has the Brink’s Home Security system installed.
23.How do I receive credit for referring another customer?
Please have the person you refer write your name and telephone
number in the space provided at the bottom of their contract. Your
account will be credited within 60 days of their installation date.
24.What taxes will I pay on the system?
Taxes will vary according to the laws of your state, city and county.
Most states require collection of a sales tax on equipment you
purchase. Some states require collection of a service tax which
would apply to the basic equipment connection fee, monthly
monitoring charges and charges for repair labor. Unless you choose
to purchase the Standard Protective Equipment, Brink’s will bill
you a fee once per year to reimburse Brink’s for property tax
assessed to Brink’s by your local taxing authority. This tax is
generally less than $15. This is more fully explained in your
Protective Service Agreement.
25. What happens if I add DSL (Digital Subscriber Line) service
to my home?
Converting your phone to a DSL (Digital Subscriber Line) service
or other high speed data line could affect the ability of the Brink’s
Home Security system to transmit alarm signals. If you have
switched to DSL or other high speed line service, you should
immediately test the Brink’s system’s transmission capability by
following the directions in this manual. If the transmission is not
successful, call Brink’s Customer Care at 1-800-445-0872. It may
be necessary for Brink’s to install a filter provided by your DSL
company in connection with the Brink’s control panel. Note that
although installation of the filter will generally allow communication,
due to the nature of DSL service the Brink’s system will not be
able to communicate if your telephone is in use or otherwise off
the hook.
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							IF YOU HAVE OTHER QUESTIONS, PLEASE CALL OUR CUSTOMER
SERVICE DEPARTMENT AT 1-800-445-0872,  OR WRITE:
BRINK’S HOME SECURITY
CUSTOMER SERVICE DEPTMENT
8880 ESTERS BOULEVARD
IRVING, TEXAS 75063
Warranty Information
This manual does not create any additional expressed or implied warranties.
 REVISED EDITION COPYRIGHT ©1999 BRINK’S HOME SECURITY, INC.
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