ADT Security Services Mobile Emergency Response User Guide

							  The red ring around the Mobile Device Emergency button will light up.  
   The  Mobile  Device  will  ring  several  times,  indicating  your  alarm  is  
being sent  to  ADT. 
   An  ADT  emergency  operator  will communicat e with  you through 
the  Mobile Device  and  ask  you  if  you  are  okay. 
   Pleas e state  clearly to the operato r tha t “THI S IS A  TEST.” 
If you do not explain to the operator that you are testing 
your unit, emergency help could  be dispatched.  
   If your  Help  button  is  not  working  properly  or  if the  light  is   flashing constantly, please call customer support at 
1.800.568.1216. 
Not
 e:  B oth your charging cradle and your Mobile 
Device will beep after you call for help.  
It is important that you test your system at least 
once a month.  
Figure 6 
Mobile Emergency Response User Guide   11  
						

							Step 6  Equipment Range Testing 
The  Help button on your wristband  and/or neck pendant  will work if they are  within 
100 feet or l
ess of the Mobile Device, depending whether you are inside or outside 
of your home. 
T
 he purpo se of the Range Test  is to help you understand the maximum distance you 
can travel  from the Mobile Device and still have  the Help button on your wristband or 
neck pendant  continue to  communicate  properly  with the Mobile Device . ADT 
recommends that you   perform  this test  with another person in order to avoid false 
dispatch of emergency help.  
To perform the Range Test  
1.Wear your wristband or neck pendant.
2.Place the Mobile Device in the Cradle Charger.
3.Walk  to an area  of your home farthest from the cradle cha rger, such as a guest
room or bathroom.
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							4.Have the other person stay with the Mobile Device to verify that it beeps and torespond to the operator and explain you are just testing your unit .
5.Push the Help button once firmly.
6.The Mobile Device will ring several times, indicating your alarm is being sent to
ADT.
7.An  ADT  emergency operator will communicate with you through the Mobile
Device and ask if you are okay . Simply respond by saying , “THIS IS A TEST.
”
If you do not explain to the operator that you are testing your unit, emergency help
could  be dispatched.
Note:  After testing is complete, you are ready to use your system. If you
need help,  firmly  press  on one of your  Help buttons or press and hold your
Mobile Device’s Emergency  button for two (2) seconds to call for help.
Mobile Emergency Response User Guide   13  
						

							Using the System 
To Call  for Help  
1.Press  one of the Help buttons: Standard or Fall Detection  Pendant s, Wristband or
Mobile Device.
2.W hen you hear an operato r asking if you are okay, please provide your status .
3.If you need help, ADT will work with you and the data transmitted by your Mobile
device to determine your location. Help is dispatched by ADT through the closest
available public emergency responders.
N ote:
   If your location cannot be determined, ADT  will call your primary contact
number as well as emergency contacts.  
   ADT  cannot dispatch to a moving vehicle. 
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							Mobile Device Light Indicator 
Light Indicator What it Means  
  G REEN
   Blinking slowly: 
Device is connected to the  wireless 
network  
Blinking quickly:  Device is NOT connected to the 
wireless network  
  Y ELLOW
  
Blinking:  Device is communicating with the GPS 
satellite 
  RE D
   Blinking slowly (off charger): 
Battery is low—you 
have one (1)  hour or less  of battery power  remaining 
On while charging: Battery is charging  
Off while charging:  Battery is fully charged  
  EMERGENCY LIGHT On: 
Indicates  that you successfully pushed your 
button and sent an alert to the monitoring center  
ALL LIGHTS OFF  Device is turned off  
Mobile Emergency Response User Guide   15  
						

							Important Safety Information 
1.You must always carry the Mobile Device with you when going outside your
home.
2.Wear your Help button at all times, especially in the shower and bed.
3.Test your system once a month.
4. The wristband and/or neck pendant will work if they are within 100 feet or less
of
 the Mobile Device, depending whether you are inside or outside of your home.
5.The Mobile Device is not waterproof. Do not expose to water, rain, extreme
hum idity, sweat, or other moisture.  However, your Help buttons (neck pendant
and wristband) are waterproof and can be taken with you in the shower.
6.Do not put the neck pendant or wristband through the clothes washer or dryer, or
atte mpt to dry your button out in the microwave or oven.
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							7.The Mobile Device has a GPS receiver that works best when it has an
unobstructed view to the sky.
8. The Mobile Device battery is designed to last up  to 
24 hours after it has
bee
 n 
charged for three (3) hours.
9.Avoid temperatures below 14°F (- 1 0°C) or above 113°F (45°C).
10.Do not expose your Mobile Device to dust, dirt, sand or food.
11.The Mobile Device contains sensitive hardware; take care when handling and
a
void dropping it.
12.Do not use any attachment or accessory that is not intended for use with this
sy stem.
13.Keep  electrical cords away from heat sources and sharp edges.
14.Locate electrical cords away from areas where someone could trip over them.
15.Use caution when handling electrical cords.
Mobile Emergency Response User Guide   17  
						

							16.Never install electrical cords during a lightning storm.
WARNING: ST RANGULATION  AND CHOKING HAZARD
The neck pendant button lanyard has been designed to break away when
tugged. However you can still suffer serious personal injury or death if the
cord becomes entangled or stuck on objects.
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							Mobile Device Frequently Asked Questions 
How do I call for help ? 
Firmly press one of your Help  buttons or press and hold your Mobile Device’s 
Emergency  button for two (2)  seconds to call for help. You will hear your Mobile 
Device beep and then you will hear an ADT  operator asking if you are okay. If you are 
able to speak, please provide your status . 
Is the Mobile Device waterproof? 
No, however, your neck pendant(s) and wristband are waterproof and can be taken 
with you in the shower  or tub . 
Do I need my Mobile Device when I leave my home?  
Yes, always take your Mobile Device with you when leaving your home and wear your 
pendant or wristband at all times at home and away so help is never out of reach.   How long will the Mobile Device battery last? 
The battery is desi
gned to last up to 
24 hours after it has been fully charged. 
Mobile Emergency Response User Guide  19  
						

							What if I moved or my personal information has changed? 
Please  contact  Customer  Support  at  1.800.568.1216  any  time  there  are any 
changes  to  your  personal  information,  including  ch
anges  to  your  address  and 
ph
one number.  This information was collected on your ADT Health Service 
Agreement, but you are encouraged to call ADT to confirm or change this 
i
nformation.  
How will an Emergency Response team get into my home? 
Rescue personnel follow different procedures. In most cases, emergency personnel 
are authorized to break into your home to help you and cannot be responsible for any 
damages as a result of gaining entry. However, you are encouraged to provide ADT 
with information on the best way for emergency personnel to gain access to your 
home during an emergency (lock box codes, keys with neighbors, hidden keys, etc.) .  
This information was collected on your ADT Health Service Agreement, but you are 
encouraged to call ADT to confirm or change this information. Pl
ease contact 
C
ustomer  Support  at  1.800.568.1216  any  time  there  are  any  changes  to  your 
person
al information, including changes to your address and phone number. 
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