ADT Security Services Mobile Emergency Response User Guide

							What happens if I push the button but I can’t speak? 
If you are unable to speak or be heard, we will assume it is an emergency and 
attempt to  dispatch help through the closest available public emergency responders 
and then notify your personal contacts listed on your profile.  
If I accidentally set off the alarm, what do I do? 
If you accidentally set off the alarm, let the alarm go through then simply inform the 
emergency operator that this is a “false alarm.” The operator will disconnect and no 
further action will be taken.  
Can I speak into my Help button?  
No, you can only communicate with the monitoring center through your Mobile 
Device. Your Help buttons do not have a speaker or microphone.  
Can I replace the cord for my pendant(s)? 
Yes, it will work with just about any chain or cord, so feel free to use any one of your 
personal chains or necklaces. 
Mobile Emergency Response User Guide   21  
						

							Can I replace the silicone wristband? 
Yes, you may replace the wristband with a standard watchband of your choice.  
Does the wristband strap contain any latex? 
No, the strap is silicone based with no latex content.  
What if I move to a different home or apartment? 
We can transfer your service to your new location. Just give us a call one (1)  week 
before you move to determine whether the service will be available in your area.  
What if I spend part of the year in another home? 
We can transfer your service to your new location. Just give us a call one (1)  week 
before you go to determine whether the service will be available at your other home.  
I am going to travel. How should I prepare? 
Your Mobile Device will work nationwide anywhere there is AT& T cellular coverage. 
We recommend  that you call Customer Service at least 2 to 3 days prior to leaving, 
so we can update our systems with your new location address, emergency contacts, 
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							and access information. This helps ensure that if we have to alert emergency 
responders, they will have all relevant information to assist you without delays.  
Please remember to bring the following items when travelling away from home: 
Neck Pendant and/or Wristband, Mobile Device, Car Charger (if you purchased this 
additional  accessory), Power Cord, and Cradle Charger.  
How do I prepare my device for air travel? 
Your Mobile Device will need to be turned OFF. Simply hold the On /Off button on 
the Mobile Device for approximately two (2) seconds until all the lights are turned 
OFF.  
Mobile Emergency Response User Guide   23  
						

							Compliance Statements 
FDA Statement 
This system complies with regulation 21CFR 820 of the FDA Current Good Manufacturing 
Practice. The FDA is the official regulatory agency of all food, dietary supplements, medical 
devices, cosmetics and veterinary produ cts in the United States. 
FCC Statement 
Product Mobile Pendant Watch 
FCC ID  PXTIGM-02  VDQIGP-01   VDQIGP-02  
T

his device complies with Part 15 of the FCC Rules. Operation is subject to the following two 
conditions:  
(1)  This device may not cause harmful interference, and  
(2)  This  device must accept any interference received, including interference that may 
cause undesired operation.  
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							15.105 (b) 
This equipment has been tested and found to comply with the limits for a Class B digital 
device, pursuant to Part  15 of the FCC Rules. These limits are designed to provide reasonable 
protection against harmful interference in a residential installation. This equipment generates, 
uses, and can radiate radio frequency energy and, if not installed and used in accordance  with 
the instructions, may cause harmful interference to radio communications. However, there is 
no guarantee that interference will not occur in a particular installation. If this equipment does 
cause harmful interference to radio or television reception , which can be determined by 
turning the equipment off and on, the user is encouraged to try to correct the interference by 
one or more of the following measures: 
   Reorient or relocate the receiving antenna.  
   Increase the separation between the equipment and  receiver.  
   Connect the equipment into an outlet on a circuit different from that to which the 
receiver is connected.  
   Consult the dealer or an experienced radio/TV technician for help.  
Mobile Emergency Response User Guide  25  
						

							15.21 
You are cautioned that changes or modifications not expressly approved by the part 
responsible for compliance could void the user’s authority to operate the equipment.  
RF Exposure Information 
This device meets the government’s requirements for exposure to radio waves. This device is 
designed and manufactured not to excee d the emission limits for exposure to radio frequency 
(RF) Energy set by the Federal Communication Commission of the U.S. Government.  
This device complies with FCC radiation exposure limits set forth for an uncontrolled 
environment.  
In any circumstance the  device is not placed in the specific supplied holster, ensure to 
maintain 2cm separation to your body in usage for RF exposure compliance.  
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							Technical Information 
Product Mobile Pendant Watch 
IGB-01, IGB -02   115 VAC  12 VDC  1.5 A 
IGB-01, IGB -02   Battery  Backup  9.6 VDC  1.5 A 
IGM-01, IGM -02  Internal  3.7 VDC  930 mAh 
WBS  115 VAC  5 VDC  3000 mA 
WBS  Battery Backup  4.2 VDC  3000 mA 
IGPFD-01   Internal  3.6 VDC  1200 mAh 
IGP-01  Internal  3 VDC  230 mAh 
IGPWS-01 Internal 3 VDC 230 mAh 
IGPWS-02   Internal  3 VDC  230 mAh  
IGPWC -01   115 VAC  5 VDC  1000 mA 
IGMCA-01 12 VDC 5 VDC 1 A 
MCC-02  115 VAC  5 VDC  1 A 
Radio Frequency (RF)  
All devices frequency transmission = 433MHZ  
Mobile Emergency Response User Guide  27  
						

							Legal Information 
Manufactured for ADT LLC dba ADT Security Services, Boca Raton FL 33431. 
An ADT Mobile Emergency Response System  is not an intrusion detection or medical 
device and does not provide medical advice, which should be secured from qualified 
medical personnel. The System and Services rely on the availability of cellular network 
cove rage and the availability of global positioning system (GPS) data to operate properly. 
These systems are not controlled by ADT. There is always a chance that the System may fail 
to operate properly. The 911 emergency services line is an alternative to the  System and 
the Services. The Fall Detection pendant does not detect 100% of falls. If able, users should 
always push their Help button when  th ey need assistance.  
©201 5

 ADT LLC dba ADT Security Services. All rights reserved. ADT, the ADT logo, 800 
ADT.ASAP and the product/service names listed in this document are marks and/or 
registered marks. Unauthorized use is strictly prohibited.  
Document number: L9384-0 0 (02/16) www.

myadt.com
 
28  ADT ® Health Customer Support 800.568.1216