ADT Security Services Mobile Portal User Guide
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ADTPulse SM InteractiveSolutions MobilePortalUserGuide
ADTPulseS MInteractiveSolutionsMobilePortalUserGuide Pageii LicenseInformation:ALAlabamaElectronicSecurityBoardofLicensure,7956VaughnRd., Montgomery36116,(334yf264-9388;AK256239,5520LakeOtisPkwy.,Anchorage,AK99507; ARE0055,RegulatedbyArkansasBd.ofPrivateInvestigators&PrivateSecurityAgencies,#1State PolicePlazaDr.,LittleRock72209,(501yf618-8600;AZROC109396-C12;ROC109402-L67;CA ACO4227,PPO12949,707408;alarmcompanyoperatorsarelicensedandregulatedbytheBureau ofSecurity&InvestigativeServices,Dept.ofConsumerAffairs,Sacramento,CA95814;DC 39703010;FLEF0001121,-0950,-1123,-0478,EF20000341,-0413,EG0000164;GA LVA205374,-205386,-002833,-001438,-003379,-205572,LU001160;HIC27996;IL127- 000364;MA45-C;MIA-0639,3601202182–4182PierNorthDr.Ste.D,Flint,MI48504;MN TS00021;NC846-CSA-AlarmSystemsLicensingBd.,1631MidtownPl.,Ste.104,Raleigh27609, (919yf875-3611;NM056126;NV0040091,1338;NY12000025576,LicensedbyNYSDept.of State;OH16782,50-18-1052;50-57-1034;53-89-1329;53-31-1582;50-50-1019;50-48-1032; 50-25-1050;50-76-1025;OK00067;OR59944;PAPennsylvaniaHomeImprovementContractor RegistrationNumber:PA10083;RIAFC9170;18004;TNACC-216,-241,-255,-173,-937,-294,- 748,-511,-934,-1227;TXB00536-140HeimerRd.Ste.100,SanAntonio,TX78232–Texas PrivateSecurityBureau,5805N.LamarBlvd.,Austin78752;UT339118-6501;VA11-1878;11- 1879;11-3247;11-3635;11-3863;AlarmSecurityContracting2701-035978Aexp.01/31;WA ECO6ADTSESI03205,11824N.CreekPkwy.#105,Bothell,WA98011;9August29,2011WV 014142. ©2013ADT.Allrightsreserved.ADT,theADTlogo,ADTAlwaysThereand1.800.ADT.ASAPare registeredtrademarksofADTServicesAGandareusedunderlicense. MS15005633 DocumentNumber:13004.11-5.0.1-5/10/2013-ADT
ADTPulseS MInteractiveSolutionsMobilePortalUserGuide Pageiii Contents Prefaceiv AboutThisGuideiv Audiencev TypographicConventionsvi ManagingYourSiteFromaMobileDevice1 SigningIn1 SigningOut1 HomeScreen2 SystemIcon2 SecurityStatusandModes3 CamerasandOtherDevices3 StatusIcons3 SiteLink4 GeneralControls5 ConfirmationMessage6 ChangingtheSite7 Arming/DisarmingYourSecuritySystem8 AboutModes9 SwitchingModes10 ViewingSensorStatus11 WorkingwithVideoClips12 ViewingVideoClips13 ViewingIndividualVideoFrames15 WorkingwithPictures16 ViewingPictures17 ViewingLiveVideo18 LiveVideoSettings19 AdjustingLights20 TurningaLightOnorOff20 AdjustingaLightwithaDimmer21 AdjustingYourThermostat22 LockingandUnlockingDoors23 ViewingNotableEvents24 Troubleshooting25 Index26
ADTPulseS MInteractiveSolutionsMobilePortalUserGuidePreface Pageiv Preface AboutThisGuide Thisguideprovidesinformationabouttheservicesandfunctionsavailablewiththemobileportalandhow toaccessthem.Themobileportalisdesignedtorunonfeaturephones.Ifyouhaveasmartphonelikean iPhoneorAndroidphone,therearespecificappsforthosephones,withseparateuserguidesdescribing theircapabilities.
ADTPulseS MInteractiveSolutionsMobilePortalUserGuide Pagev Audience Thisguideisintendedforpeoplewhowanttousethemobileportaltoaccessremoteinteractiveservices fortheirhomeorbusiness.
ADTPulseS MInteractiveSolutionsMobilePortalUserGuide Pagevi TypographicConventions Thisdocumentusesthefollowingtypographicconventionstohelpyoulocateandidentifyinformation: ItalictextIdentifiesnewterms,emphasis,andbooktitles BoldtextIdentifiesbuttonnamesandotheritemsthatyoucanclickortouchinthe graphicaluserinterfaceorpressonacomputerkeyboard MonotextIdentifiestexttoenteronthekeyboard Note:Notesprovideextrainformationaboutatopicthatisgoodtoknowbutnotessentialtothe process. CAUTION:Cautionsdrawyourattentiontoactionsthatcouldcompromisethesecurityofyoursystemor resultinthelossofdata.
ADTPulseS MInteractiveSolutionsMobilePortalUserGuide ManagingYourSiteFromaMobile Device Page1 ManagingYourSiteFromaMobileDevice Asanalternativetoaccessingthewebportal,youcanuseyourweb-enabledmobiledeviceto: Checkthestatusofyoursite Armordisarmyoursecuritysystem Captureandviewpicturesandvideoclips Changethermostatsettings Turnlightsoffandon Modifylightinglevels Monitorenergyusage Lockandunlockdoors Viewalarmsandalarmhistory Youcanusethewebportalwhenyouareathomeoratworkandthemobileportalwhenyouareonthe go! Tousethemobileportalfromahandhelddevice,allyouneediswirelessconnectivitytotheInternetanda webbrowser.Openthewebbrowseronyourmobiledevice,andentertheURLprovidedbyyourinstaller. Note:AWi-Fi-enabledphoneisnotnecessarytoaccessthisfeature.Allyouneedisaphonewith Internetaccess. SigningIn WhenyourmobiledevicebrowsergoestothemobileportalURL,theSignInscreenappears.Enterthe sameusernameandpasswordyouusetoaccessthewebportalfromyourcomputer. Note:Yourusernameandpasswordarecase-sensitive.Ensurethatcapslockisoff.Also,some mobiledevicesautomaticallycapitalizethefirstcharacterenteredinforms.Ifyourmobile deviceisoneofthem,besuretocheckyourusernameandpasswordeachtimeyouenterit.If youforgetyourpassword,useawebbrowsertoaccessthewebportal,andclickForgotyour usernameorpassword?ontheSignInscreen. Whenyouaredone,selectSignIn.TheHomescreenappears. SigningOut Itisnotnecessarytoexplicitlysignoutofthemobileportal.However,tosignout,selectSignOutonany screen.
ADTPulseS MInteractiveSolutionsMobilePortalUserGuideHomeScreen Page2 HomeScreen Whenyousignintothemobileportal,theHomescreenappears. Note:AllofthelinksshownabovemightnotappearonyourHomescreen,dependingonwhich devicesyouhaveinstalledatyoursite. TheHomescreenprovidesinformationaboutyoursystemandshowssomeofthecurrentsettings.Select anylinkontheHomescreentoviewrelatedinformationormakechanges. Eachtimeyousignin,thedateandtimeofyourlastsigninandthenumberoffailedsign-inattempts,if any,sinceyourlastsign-inappearnearthebottomoftheHomescreen.Afteryoutakeanyaction,thelast sign-ininformationdisappears. SystemIcon Thesystemicon'scolorindicatesitsstate: Greenindicatesthatthesecuritysystemisdisarmed. Redindicatesthatthesecuritysystemisarmed,eitherallsensorsordoorsandwindowsonly.
Page3 Redwithblackstripesandanexclamationmarkindicatesanalarmstatethatrequiresimmediate attention. Grayindicatesthatremoteaccessiscurrentlyunavailable. Ifoneormoresmallersymbolsappearonthesystemicon: Areddiamondindicatesasensorproblem. Ayellowcircleindicatesthatdoorsorwindowsareopen.Anumberappearsintheyellowcircleto indicatethenumberofopensensors. Waveformsaroundtheshieldindicatethatmotionisdetected. SecurityStatusandModes BeneaththesystemiconaretheSecurityandModesstates. Security:Thecurrentarmedordisarmedstatusforthesecuritypanel.(See"Arming/Disarming YourSecuritySystem"onpage8,formoreinformation.) Modes:Thecurrentmodefortheconnectedhomeorbusinessautomationdevices.(See"About Modes"onpage9,formoreinformation. CamerasandOtherDevices TheCamerasandOtherDevicessectionslistthedevicesinstalledatyoursite.Youcanclick: Thenameofanycameratoviewvideoclipscapturedbythatcamera TheLivelinknexttoanycameratoviewlivevideofromthatcamera Thelinktotherightofanyoftheotherdevicestoopenthedevice'ssettingsscreen.Thelinkalso indicatesthedevice'scurrentstatus.Onthedevicesettingsscreen,youcanviewandperformthe actionsthatyoucantakeforthatdevice. StatusIcons Thesmallerstatusiconsappearnexttoeachcameraorotherdevicetoindicateitsstatus.Thefollowing tablelistsallofthepossiblestatusiconsyoumightseeonthisscreen. IconDescription Lightoff Lighton Heating/coolingsystemidle Heating/coolingsystemactivelyheating/cooling Doorlocked Doorunlocked Cameraonline Off–Wholehomemeterdevicethatmeasurestheentire home'senergyconsumption.Onlyoneofthesepersite. HomeScreenADTPulseS MInteractiveSolutionsMobilePortalUserGuide
ADTPulseS MInteractiveSolutionsMobilePortalUserGuideHomeScreen Page4 IconDescription On–Wholehomemeterdevicethatmeasurestheentire home'senergyconsumption.Onlyoneofthesepersite. Off–Energymonitoringdeviceforlargeloadappliances, socketLevel,andcombinationswitches. On–Energymonitoringdeviceforlargeloadappliances, socketLevel,andcombinationswitches. Offline Lowbattery Unknown(remoteaccesscurrentlyunavailableyf Thetextnexttoeachiconprovidesmoreinformationaboutthedevice'sstatus. Note:Energymonitoringdevicesthatactason/offswitchesdonotappearwiththeenergy monitoringicon(yf.Youcantellthedeviceisenergymonitoringasthecurrentenergyusage appearstotherightbeforetheOnorOffdevicestatus. SiteLink Ifyouhaveaccesstomorethanonesite,alinkappearsnearthebottomoftheHomescreenindicating whichsiteyouareviewing. Youcanselectthesitelinktochangetoanothersite.