Alcatel OneTouch 5020n Manual

							3940 International call
To dial an international call, touch and hold 
 to enter “+”, then enter 
the international country prefix followed by the full phone number and 
finally touch 
.
Emergency call
If your phone has network coverage, dial emergency number and touch 
 to make an emergency call. This works even without a SIM card and 
without typing the PIN code.
3.1.2 Answering or rejecting a call
When you receive a call
• Slide the icon 
 rightward to answer;
• Slide the icon 
 leftward to reject;
3  
Phone call, Call log 
and Contacts .........................
3.1 Phone ...........................................................
3.1.1 Placing a call
You can easily start a call using Phone. 
Touch Application tab from the Home screen and select Phone. 
Touch and hold to 
access voicemail
Slide to access Call 
log and Contacts.
Touch to access Speed 
dial, People, SettingsTouch to find 
contacts
Enter the desired number from the keyboard directly or select a contact 
from Contacts or Call log by sliding or touching tabs, then touch 
 to 
place the call. 
The number you entered can be saved to Contacts by touching the Menu 
icon 
 and touching Add to Contacts.
If you make a mistake, you can delete the incorrect digits by touching 
 .
To hang up a call, touch 
 or the Power key. 
						

							4142
Touch to hold the current call. Touch this icon again to 
retrieve the call.
  Touch to display Dialpad.
Touch to end the current call.
Touch Menu icon  to Add a call or Start recording.
Touch to mute the current call. Touch this icon again to 
unmute the call.
Touch to activate the speaker during the current call. Touch 
this icon again to deactivate the speaker.
To avoid misoperation on touchscreen during a call, screen will be 
locked automatically when you put the cellphone close to your ear; 
and it will be unlocked when the cellphone is taken away from your 
ear.
3.1.5 Call settings
Touch Menu icon  and settings from Dial screen, the following options 
are available:
Voice call
• Voicemail
Voicemail serviceOpens a dialog box where you can select your 
carrier’s voicemail service or another service.
Voicemail settingsIf you are using your carrier’s voicemail service, 
this opens a dialog box where you can enter the 
phone number to use for listening to and managing 
your voicemail. You can enter a comma (,) to 
insert a pause into the number — for example, to 
add a password after the phone number. • Slide the icon 
 upward to reject the call by sending a preset message.
To mute the incoming calls, press the Volume up/down key or turn the 
phone face down if Turn over to mute is activated. To activate, touch 
Settings\Gestures\Turn over to mute or touch Phone\Settings\
Other settings\Turn over to mute.
3.1.3 Calling your voicemail 
Your voicemail is provided by your network to avoid missing calls. It works 
like an answering machine that you can consult at any time. 
To access your voicemail, touch and hold 
 on Phone tab.
To set your voicemail number, touch Menu icon 
 and touch Settings\
Call settings\Voice call\Voicemail.
If you receive a voicemail, a voicemail icon 
 appears on the Status bar. 
Open the Notification panel, touch New voicemail.
3.1.4 During a call
To adjust the volume during a call, press the Volume up/down key. 
						

							4344 • Outgoing video 
callTouch to display local video when you place a 
call.
• Incoming video 
callTouch to display local video when receiving an 
incoming call.
• Video call 
forwardingTouch to configure how your calls are forwarded 
when you are busy, unanswered or unreachable.
• Video call barringEnter to cancel types of video calls and change 
barring password.
• Video call additional settings
Caller ID Open a dialog box where you can set whether your 
phone number is displayed when making calls.
Call waitingMark the check box to notify you of a new 
incoming call.
Call waiting statusTouch to view call waiting status if available.
Internet call
For more information of Internet call, please refer to section 6.7 
Configuring Internet (SIP) calling. • IP prefix number
Touch to set prefix number, touch OK to confirm, touch Cancel to cancel.
• Call forwarding
Touch to configure how your calls are forwarded when you are busy, 
unanswered or unreachable.
• Additional settings
Caller IDOpen a dialog box where you can set whether 
your phone number is displayed when making 
calls.
Call waitingMark the check box to notify you of a new 
incoming call.
Call waiting statusTouch to view call waiting status if available.
Video call 
(1)
• Local video 
replacementYou can pick a picture from your collection to 
display when Camera is unreachable.
• Display peer videoMark the checkbox to display picture for replacing 
peer video when it is unavailable.
• Peer video 
replacementSet a picture to display when peer video is 
unavailable.
• Enable back 
cameraMark the checkbox to turn on back camera during 
a video call.
• Bigger peer videoTouch to enable a bigger view of peer.
• Auto drop backMark the checkbox  to enable dropping  back to 
voice call automatically.
(1)  Depending on your model. 
						

							4546
3.2 Call log
You can access your call memory by touching  from the Dial screen. 
Touch  on the right side of contact/number to place a call directly. 
There are three kinds of calls in Call log:
Missed calls 
Outgoing calls 
Incoming calls 
Touch icons on top of call logs to change among different kinds.
Touch a contact or number to view information or further operations.
You can view detailed information of a call, launch a new call or send 
messages to a contact or number, or add numbers to People (only 
available for unsaved phone numbers), etc.
Touch the photo 
 to open the Quick Contact panel.
To clear the entire call memory, touch Menu icon 
 and Delete, select 
the call log entries you want to delete and then touch the trash bin.
3.3 People ...........................................................
People app enables quick and easy access to the people you want to 
reach. 
You can view and create contacts on your phone and synchronize these 
with your Gmail contacts or other applications on the web or on your 
phone.
3.3.1 Consult your contacts
To access People app, touch Application tab on the Home screen, then 
select People.  Other settings
• Fixed Dialing Numbers
Fixed Dialing Number (FDN) is a service mode of SIM, where outgoing 
calls are restricted to a set of phone numbers. These numbers are added 
to the FDN list. The most common practical application of FDN is for 
parents to restrict the phone numbers which their children can dial.
For security reasons, you’ll be prompted to enable FDN by entering SIM 
PIN2 which is usually acquired from your service provider or SIM maker. 
Minute reminder
Mark the check box to enable minute reminder at 50s of every minute 
during a call.
Vibrate reminder 
Mark the checkbox to enable vibration when the call is connected.
Dual mic noise reduction 
Mark the checkbox to turn on dual mic for noise reduction.
Turn on smart calling
Mark the checkbox to turn on smart calling.
Power button ends call
Mark the checkbox to end a call while pressing the power button.
Quick responses
Touch to edit quick responses which will be used when you reject a call 
with messages. 
						

							4748
3.3.2 Managing contact groups
The contact group helps you to improve the organization of your contacts. 
You can add, remove and view groups in the Contact group screen.
Touch the icon 
 to view local groups.  To create a new group, touch 
the icon , enter the new name and touch Done to confirm.
3.3.3 Adding a contact
Touch the icon  in the contact list to create a new contact.
You are required to enter the contacts name and other contact 
information. By scrolling up and down the screen, you can move from one 
field to another easily.
Touch to select a picture for the contact.
Touch to unfold the other 
predefined labels of this category.
Touch to save.
Touch to add a new label.
If you want to add more information, touch Add another field to add 
a new category.
When finished, touch Done to save.
To exit without saving, you can touch Menu icon 
 and then touch Discard.
Touch to view the 
contact’s detailed 
information.Touch icon to open 
Quick Contact panel. Touch to view your 
favourite contacts.
Touch to view your 
contact groups
Touch to search 
in  ContactsTouch to add a 
new contact.
Touch Menu icon 
 to display contacts list option menu. 
Following actions are enabled:
• Delete contactSelect and delete unwanted contacts.
• Contacts to displayChoose contacts to display.
• Import/ExportImport or export contacts between phone, SIM 
card, and microSD card, or share contacts.
• AccountsManage the synchronization settings for different 
accounts.
• Settings
Sort list byTouch to display contact information as given 
name or family name.
View contact 
names asTouch to view contact names as given name first 
or family name first.
• Share visible 
contactsShare contacts with others by sending the 
contacts vCard to them via Bluetooth, Email, 
SMS,etc. 
						

							4950
3.3.5 Communicating with your contacts
From the contacts list, you can communicate with your contacts by making 
a call or exchanging messages.
To launch a call to a contact, touch the contact to enter the detail screen, 
then touch the number.
To send a message to a contact, touch the contact to enter the detail 
screen, then touch the icon 
 on the right side of the number.
Use Quick contact for Android
Touch a contact’s picture to open Quick Contact for Android, then you 
can touch the number or the icon 
 for the way you want to connect.
The icons available on Quick Contact panel depend on the information 
you have for the contact and the applications and accounts on your phone. Add to/remove from Favourites
To add a contact to favourites, you can touch a contact to view details 
then touch 
 to add the contact to favourites (the star will turn yellow 
in color). 
To remove a contact from favourites, touch the white star 
 on contact 
details screen.
3.3.4 Editing your contacts
To edit contact information, touch the Menu icon  in the contact details 
screen, then touch Edit. When finished, touch Done.
Change a contact’s default phone number
The default phone number (the number which has priority when making a 
call or sending a message) will always be displayed under the contact name. 
Set ringtone for a contact
On the contacts detail screen, touch Menu icon  to display contacts list 
options menu, touch Set ringtone.
Delete a contact
To delete a contact, touch Menu icon 
 and Delete contact from 
contact (details) screen. Pick the contact you want to remove and touch 
 to confirm. Touch  to delete all contacts, touch  to cancel the 
selected one.
The contact you have deleted will also be removed from other 
applications on the phone or web the next time you synchronize 
your phone. 
						

							5152
3.3.8 Joining/Separating contacts
To avoid duplication, you can add any new contact information to existing 
contacts in a single action. 
Touch the contact which you want to add information to, touch Menu icon 
 and touch Edit contact, then touch Menu icon  again and touch Join. 
At this time, you are required to select the contact whose information 
you want to join with the first contact. The information from the second 
contact is added to the first one, and the second contact will no longer be 
displayed in the Contacts list.
To separate contact information, touch the contact whose information 
you want to separate, touch Menu icon 
 and touch Edit contact, then 
touch Menu icon  again and touch Separate, touch OK to confirm.
3.3.9 Accounts
Contacts, data or other information can be synchronized from multiple 
accounts, depending on the applications installed on your phone.
To add an account, drag down the notification panel and touch 
 to enter 
Settings, then touch Add account.
You are required to select the kind of account you are adding, like Google, 
Corporate, etc.
As with other account set-ups, you need to enter detailed information, like 
username, password, etc.
You can remove an account to delete it and all associated information 
from the phone.Open the Settings screen, touch the account you want 
to delete, touch the Menu icon 
 and Remove account, then confirm.
3.3.6  
Contacts importing, exporting and sharing
This phone enables you to import contacts from SIM card/microSD card 
and export contacts to a microSD card which can then be used to back 
up your information.
From Contacts screen, touch Menu icon 
 to open options menu, touch 
Import/Export, then select Phone, Phone storage, SD Card, SIM/USIM 
card, and other accounts (eg: gmail account).
To import/export a single contact from/to SIM card, choose an account 
and target SIM card(s), select the contact you want to import/export, and 
touch the icon √ to confirm.
To import/export all contacts from/to SIM card, choose an account  and 
target SIM card(s), select 
 and touch the icon √ to confirm.
You can share a single contact or contacts with others by sending the 
contacts vCard to them via Bluetooth, Gmail, etc.
Touch a contact you want to share, touch Menu icon 
 and Share from 
contact details screen, then select the application to perform this action. 
3.3.7 Displaying contacts
You can configure which group of contacts, for each account, you want to 
display in the Contacts list. Touch Menu icon  and touch Contacts to 
display from contacts list screen, then you can choose contacts to display.
Touch Menu icon 
 and Settings, you can sort list by the given name or 
family name, as well as view contact names as given name first or family 
name first. 
						

							5354
4  
Messaging, Email ..................
4.1 Messaging....................................................
You can create, edit and receive SMS and MMS with this mobile phone.
To access this feature, touch Application tab from the Home screen, then 
select Messaging.
All messages you receive or send out can be saved in phone 
memory or SIM card. To consult messages stored in SIM card, 
touch Menu icon 
 from Messaging screen, then touch Settings\
Manage SIM messages.
4.1.1 Write message
On message list screen, touch the new message icon  to write text/
multimedia messages.
Touch to create a new message
Touch to search in all messages • Touch to view the whole message 
thread.
• Touch & hold to active the delete 
mode. Touch message threads to choose 
deleted ones, and touch the trash bin to 
confirm. Turn on/off the sync & Auto-sync
Touch an account to enter the account screen, mark/unmark the 
checkbox(s) to turn on/off the account’s auto-sync. When activated, 
all changes to information on the phone or online will be automatically 
synchronized to each other.
Sync manually
You can also synchronize an account manually on Account screen, touch 
an account in the list, then touch Menu icon 
 and Sync now. 
						

							5556 Attach options:
• PicturesAccess Gallery application or File manager to 
select a picture as attachment.
• Capture pictureAccess Camera to capture a new picture for 
attaching.
• VideosAccess Gallery application or File manager to 
select a video as attachment.
• Capture videoAccess Camcorder to record a new video for 
attaching.
• AudioAccess to select an audio file as attachment.
• Record audio Enter voice message recorder to record a voice 
message for attaching.
• SlideshowEnter Edit slide show screen, touch Add slide to 
create a new slide, and touch currently existing 
slide to edit it (see following picture). Touch 
Menu icon 
 to get more actions, like setting the 
slide duration, add music, etc.
• ContactAccess People application to select one or 
more contact(s) to attach. 
• CalendarEnter Calendar to select events to attaching.
For saved contacts, touch the photo to open the Quick Contact 
panel to communicate with the contact. For unsaved contacts, 
touch the photo to add the number to your Contacts.
Sending a text message
Enter the mobile phone number of the recipient on To bar or touch 
 
 
to add recipients, touch Type to compose bar to enter the text of the 
message. When finished, touch 
 to send the text message. 
An SMS message of more than 160 characters will be charged as 
several SMS. When the total number of characters you have entered is 
approaching the 160-character limit, a counter will appear on the lower 
right corner below Send option of the text box to remind you how many 
characters are allowed to be entered in one message.
Specific letters (accent) will increase the size of the SMS, which 
may cause multiple SMS to be sent to your recipient.
Sending a multimedia message
MMS enables you to send video clips, images, photos, animations, slides 
and sounds to other compatible mobiles and e-mail addresses. 
An SMS will be converted to MMS automatically when media files (image, 
video, audio, slides, etc.) are attached or subject or email addresses are 
added.
To send a multimedia message, enter the recipients phone number in the 
To bar, touch Type to compose bar to enter the text of the message. 
touch Menu icon 
 to open the option menu, touch Add subject to 
insert a subject, and touch  to attach picture, video, audio and so on. 
When finished, touch 
 to send the multimedia message.  
						

							5758 Touch and hold a SMS in message details screen. The following message 
options are available for selection:
• Copy message 
textThis option displays when the message is an SMS. 
Copy the current message content. You can paste 
it to the enter bar of the new message you are 
going to compose.
• ForwardTouch to forward the message to another recipient.
• Lock/Unlock 
messageTouch to lock/unlock the message so it cant/
can be deleted if you reach maximum number of 
stored messages. 
• Save message to 
SIM cardThis option displays when the message is an SMS. 
Touch to save the message to SIM card.
• View message 
detailsTouch to view details of the message.
• Delete messageDelete the current message.
• Select textSelect the current message.   
Touch to go to previous or next slide.
Touch to preview the current slide.
Touch to edit the title of this slide.
4.1.2 Manage messages
When receiving a message, an icon  will appear on status bar as 
notification. Drag down the status bar to open the Notification panel, 
touch the new message to open and read it. You can also access the 
Messaging application and touch the message to open. 
Messages are displayed in conversational order.
To reply to a message, touch the current message to enter message-
composing screen, enter the text, then touch 
.