Alcatel OneTouch Alcatel IDOL4 for Cricket FAQ

							Look  &  Wait:  Move  the  pointer  to  coincide  with  the  icon for  3  seconds  to 
open (hover function). Then you can look at the icon for 3 seconds to select it. (It’s 
only work launcher) 
 
 
61.  How can I Launching VR desktop APP? 
Games  
1) Move the pointer and touch the right button to enter the games interface. 
2) Select the games that you want to play. 
Note: Discover and download VR games from the VR Hub. 
 
Photo  
1) Move the pointer and touch the right button to enter the VR gallery interface. 
2) Select the pictures that you want to view. 
Note: Pictures taken with your camera or uploaded into the DCIM folder will be displayed on the 
photo wall. 
 
360°Photo  
1) Move the pointer and touch the right button to enter the 360 VR gallery interface. 
2) Select the pictures that you want to view. 
3) Turn your head and view a panorama of the image. 
 
Video  
1) Move the pointer and touch the right button to enter the VR Video interface. 
2) Select the videos that you want to watch. 
While  watching  videos,  you  can  control  the  playback.  Touch  the  button  to  use  the  following 
features: 
 Pause playback. 
 Go to the previous or next video.  
						

							 Volume down 
 Volume up 
 
360° Video  
1) Move the pointer and touch the right button to enter the 360 VR Video interface. 
2) Select the videos that you want to watch. 
While  watching  videos,  you  can  control  the  playback.  Touch  the  button  to  use  the  following 
features: 
 Pause playback. 
 Go to the previous or next video. 
 View a list of 360 VR Videos 
 Volume down 
 Volume up 
 
62.  What  can  I  do  if  my handset temperature is too hot in  VR  display?(same  as  android  M 
Q58) 
Usually, it’s requiring a higher amount of power than normal when using APPs.  
If you use apps on your VR for an extended period, the handset may feel hot when you touch. 
Stop using the VR until the handset cools down, then resume to use it. This’s right thing to do 
and should not affect the handset s lifespan or performance. 
 
63.  What can I do if the image starts to shake on the screen?(same as android M Q59) 
1) Disconnect your handset from the VR and then reconnect it. 
2) Restart the handset. 
 
64. What can I do if the Home screen does not appear when putting the handset into the VR 
BOX?(same as android M Q60) 
1) Ensure your handset’s battery is fully charged. 
2) Ensure your handset is turned on. 
3) Ensure your handset is properly connected to the VR. 
4) Ensure the software VR Launcher is installed for the VR on the handset. 
 
65. What  can I do if  the  VR  interface sometimes doesn’t exit  when  taking  the  handset  out 
from VR BOX? (new add) Formatted: Font color: Red 
						

							Touch  “Settings”  icon  from  Home  screen  or  under  main  menu->touch “Display”->switch 
“Auto-launch VR” to on position.  
 
66. Where should I save my pictures and videos so that it can be checked by VR?  
Photo  
Pictures  taken  with  your  camera  or  uploaded  into  folders  below will  be  displayed  on  the  photo 
wall. 
a) \Internal storage\DCIM\ 
b) \Internal storage\Pictures\ 
c) \sdcard\DCIM\ 
d) \sdcard\Pictures\ 
1) Move the pointer and touch the right button to enter the VR gallery interface. 
2) Select the pictures that you want to view. 
 
360°Photo  
You can view  panoramas pictures taken with  your camera or uploaded  into  folders  below  in  360 
VR Gallery. 
a) \Internal storage\Pictures\panoramas 
b) \Internal storage\VR-media 
c) \sdcard\VR-media (Note:Folder need to be created by users) 
1) Move the pointer and touch the right button to enter the 360 VR gallery interface. 
2) Select the pictures that you want to view. 
3) Turn your head and view a panorama of the image. 
 
Video  
You can watch videos taken with your camera or uploaded into folders below in VR Video. 
a) \Internal storage\DCIM 
b) \sdcard\DCIM 
1) Move the pointer and touch the right button to enter the VR Video interface.  
						

							2) Select the videos that you want to watch. 
 
360° Video  
You can watch videos taken with your camera or uploaded into folders below in 360 VR Video. 
a) \Internal storage\VR-media 
b) \sdcard\VR-media (Note:Folder need to be created by users) 
1) Move the pointer and touch the right button to enter the 360 VR Video interface. 
2) Select the videos that you want to watch. 
 
xvii. Troubleshooting 
67. What can I do when my phone pops up a warning saying “high temperature”? 
The warning is the normal consequence of the CPU handling excessive data, which makes battery 
warm.  It  is  a  recommendation  message  and  not  harmful  to  battery  or  phone  even  if  the  phone 
feels hot. 
      You can follow below actions to make phone return to normal temperature: 
1. It is suggested not to expose your phone in the sunshine for  long time; 
2. Close large  power consumption  applications,  such  as music  , chatting  applications, GPS 
application, 3D gaming, video streaming etc.; 
3. Reduce the brightness of screen to lower the temperature 
 
 
68. What can I do when a warning “the phone stops charging” pops up?  
The  warning  is  a  normal  recommendation  message and  not  harmful  to  battery  or  phone, 
phone will start recharging once returning to normal temperature.  
You can follow below actions to make phone return to normal temperature: 
1. It is suggested not to expose your phone in the sunshine for  long time; 
2. Close large  power consumption  applications,  such  as music  , chatting  applications, GPS 
application, 3D gaming, video streaming etc.; 
3. Reduce the brightness of screen to lower the temperature 
 
69. Why couldn’t I use three ways calling / multi-conference call function? Why does it say “Unable 
to conference calls” when I use conference call function?  
Three  ways  calling  /  multi-conference  call  function  requires  network/SIM  card  support.  If 
your  SIM  card isn’t  activated  such function by  your  service  provider,  the  mobile  will  show a 
message “Unable  to  conference  calls”  when  you  try  to  use it.  Please  contact  your  service 
provider to enable multi-conference call service for your SIM card. 
 
70. How can I connect my phone to a PC via USB cable?   
The device will ask you which mode you want to use when your device connects to a PC. 
To  transfer  data  between  the  device  and  computer,  select Transfer  files (MTP)  mode.  This 
mode is used by default.  
To transfer data to camera specific software on your PC, or when MTP mode is not supported, 
select Transfer photo (PTP) mode.  
						

							To disable all data and file transfer connection with computer and put device in charging only 
mode, select Charging only mode. 
To use device for MIDI input, select MIDI mode. 
Computers that use Windows XP might not connect properly, because they don’t have the proper 
drivers  installed  by  default. To  fix  this,  download  and  install  Windows  Media Player  11 or  higher 
which contains the proper drivers. 
Computers that use Mac OS X 10.5 or later might not connect properly, because they don’t have 
the  proper  drivers  installed  by  default.  To  fix  this,  download  and  install Android File Transfer 
which contains the proper drivers.