Alcatel OneTouch 3040g User Manual

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Unable to make outgoing calls
Make sure you have dialed a valid number and press the  •  key
For international calls, check the country and area codes • 
Make sure your phone is connected to a network, and the network is not  • 
overloaded or unavailable
Check your subscription status with your operator (credit, SIM card valid,  • 
etc.)
Make sure you have not barred outgoing calls (see page 52) • 
Make sure that your phone is not in flight mode • 
Unable to receive incoming calls
Make sure your phone is switched on and connected to a network (check  • 
for overloaded or unavailable network)
Check your subscription status with your operator (credit, SIM card valid,  • 
etc.)
Make sure you have not forwarded incoming calls (see page 51) • 
Make sure that you have not barred certain calls • 
Make sure that your phone is not in flight mode • 
The caller’s name/number does not appear when a call is received
Check that you have subscribed to this service with your operator • 
Your caller has concealed his/her name or number • 
I cannot find my contacts
Make sure your SIM card is not broken • 
Make sure your SIM card is inserted properly • 
Import all contacts stored in SIM card to phone • 
The sound quality of the calls is poor
You can adjust the volume during a call  • 
Check the network strength  • 
Make sure that the receiver, connector or speaker on your phone is clean • 
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription includes this  • 
service
Make sure this feature does not require an ALCATEL ONE TOUCH accessory • When I select a number from my contacts, the number cannot be 
dialed
Make sure that you have correctly recorded the number in your file • 
Make sure that you have inputted the country prefix when calling a foreign  • 
country
I am unable to add a contact in my contacts
Make sure that your SIM card contacts are not full; delete some files or save  • 
the files in the phone contacts
My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability • 
I cannot access my voicemail
Make sure your operator’s voicemail number is correctly entered in  • 
Messaging\Alerts\Voicemail server
Try later if the network is busy • 
I am unable to send and receive MMS
Check your phone memory availability as it might be full • 
Contact your network operator to check service availability and check MMS  • 
parameters (see page 35)
Verify the server centre number or your MMS profile with your operator • 
The server centre may be swamped, try again later • 
The flickering 
 icon is displayed on my standby screen
You have saved too many short messages on your SIM card; delete some of  • 
them or archive them in the phone memory
SIM card PIN locked
Contact your network operator to obtain the PUK code (Personal  • 
Unblocking Key)
I am unable to connect my phone to my computer
Install ALCATEL ONE TOUCH PC suite first of all • 
Check that your computer meets the requirements for ALCATEL ONE  • 
TOUCH PC Suite installation
Make sure that you’re using the right cable from the box •  
						

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I am unable to download new files
Make sure there is sufficient phone memory for your download • 
Select the microSD card as the location to store downloaded files • 
Check your subscription status with your operator • 
The phone cannot be detected by others via Bluetooth
Make sure that Bluetooth is turned on and your phone is visible to other  • 
users (see page 65)
Make sure that the two phones are within Bluetooth’s detection range • 
How to make your battery last longer
Make sure you follow the complete charge time (minimum 3 hours) • 
After a partial charge, the battery level indicator may not be exact. Wait for  • 
at least 20 minutes after removing the charger to obtain an exact indication
Exit background-running applications if they are not being used for a long time • 
Deactivate Bluetooth, Wi-Fi when not in use • 
ALCATEL is a trademark of Alcatel-Lucent 
and is used under license by 
TCT Mobile Limited.
All rights reserved © Copyright 2013
TCT Mobile Limited.
TCT Mobile Limited reserves 
the right to alter material or technical 
specification without prior notice.
English - CJA26M0ALAAA