Alcatel OneTouch Alcatel Streak FAQ

							FAQ For Cricket Streak 
SW: A45UC50 
i. Basic Setting 
1. How can I set up my Alcatel device when I turn it on for the first time? 
2. How can I change the language of the device? 
3. How can I check the IMEI number of my Alcatel device? 
4. How  can  I  check  the  device’s  system  version, model  number,  Android  version,  Baseboard 
version, and Kernel version? 
5. How can I make a screenshot? 
6. How can I change the permissions for my apps? 
7. How can I find the nearest repair centers? 
8. What is E-warranty card? 
 
ii. Home screen 
9. How do I interact with the status bar? 
10. How do I use the Quick settings? 
11. How do I add new apps or widgets to the Home screen? 
12. How do I change the wallpaper? 
13. How do I set a screen lock? 
 
iii. Phone call 
14. How can I answer or divert a call? 
15. How can I silence the ringer of incoming calls? 
16. How can I hold and answer another call? 
17. How can I make a three way calling? 
18. Where can I check recent call records? 
19. How can I switch to mute mode during a call? 
20. How can I listen to voicemail? 
 
iv. Contact 
21. How can I add the number in a message to the contacts? 
22. How can I import contacts from the SIM card? 
23. How can I back up my phone number and contacts to my Google account? 
 
v. Ringtone & Sounds 
24. How can I change the default ringtone and volume for incoming calls? 
25. How can I change ringtone to vibration? 
26. How can I set an MP3 as a ringtone? 
27. How can I change the ringtone of the alarm? 
28. How can I adjust the volume of media, alarm and ringtone quickly? 
29. How can I set priority interruptions? 
  
						

							vi. Message 
30. How can I add an attachment in an MMS? 
31. How can I forward a message to another contact? 
32. How can I delete messages? 
33. How can I change the input method? 
 
vii. Internet & Applications 
34. How can I switch to recently-used apps? 
35. How can I connect to a mobile network? 
36. How can I connect to a Wi-Fi network? 
37. How do I configure the proxy settings for a Wi-Fi network? 
 
viii. Bluetooth 
38. How can I turn on Bluetooth and pair with another Bluetooth device? 
39. How can I change the name of my Bluetooth? 
40. How can I configure or unpair a Bluetooth device? 
 
ix. Camera 
41. How can I take photos with the camera? 
42. Where can I check my photos? 
 
x. Music & Video 
43. How can I stop the music that is playing? 
44. How can I play music? 
45. How can I create a new play list? 
 
xi. Email 
46. How can I create a POP3/IMAP email account? 
 
xii. Back up & Reset 
47. How can I back up my data with phone? 
48. How can I perform a factory reset on my phone? 
 
xiii. Storage 
49. How can I set up my SD card? 
50. How can I Migrate Data from internal storage to SD Card? 
 
xiv. Security 
51. What can I do if my phone asks to enter Google account data after Factory reset is done? 
 
xv. Device 
52. How can I turn on USB debugging? 
53. What should I do when I insert or remove a SIM card? 
  
						

							 
xvi. Troubleshooting 
54. What can I do when my phone pops up a warning saying “high temperature”? 
55. What can I do when a warning “the phone stops charging” pops up? 
56. Why couldn’t I use  three  ways  calling  /  multi-conference  call  function?  Why does it  say 
“Unable to conference calls” when I use conference call function?  
57. How can I connect my phone to a PC via USB cable? 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
i. Basic Setting 
1. How can I set up my Alcatel device when I turn it on for the first time? 
The first time you turn on the phone, you will see a welcome screen. You can start to set 
up your phone by following the instructions. 
A series of screens will lead you through the setup process. You also have the option to 
skip some steps during the process.  
You can set screen lock to prevent others from using this phone without your permission.  
						

							 
 
 
 
2. How can I change the language of the device? 
Change language of your phone by accessing into main menu -> “Settings” -> “Language 
& input” -> “Language” -> choose the language you want.  
						

							  
 
3. How can I check the IMEI number of my Alcatel device? 
You can check the IMEI information by touching *#06# in dial keypad, or by going to 
main menu -> “Settings” -> “About phone” -> “Status” -> “IMEI information”. 
 
4. How  can  I  check  the  device’s model number,  Android  version,  Baseband version,  and 
Kernel version? 
You can check the information by accessing into menu -> “Settings” -> “About phone”. 
 
 
5. How can I make a screenshot?  
Users can share whats on their screens more easily by taking screenshots. Hardware 
buttons let them snap a screenshot and store it locally. Afterward, they can view, edit, 
and share the screen shot in Gallery or a similar app. 
 
a. Push power button and Volume down button at the same time for a couple of 
seconds. You should then see an animation showing you the screenshot, and view 
the screenshot by tapping on the thumbnail in the notification tray or by visiting 
your Gallery application.   
						

							b. You  can  also make  a  screenshot from  the  Quick  settings.  Touch  the status  bar area 
and drag it downwards with two fingers_-> touch ScreenShot. 
 
6. How can I change the permission for my apps?(same as android M Q6) 
If an app supports the new permissions model on Android M, you don’t have to grant 
any permission when you install or update the app. Instead, the app requests 
permissions when needed. 
You can change the “app permission” in the Settings > Apps menu>selecting an app and 
then clicking Permissions. Use the toggles to switch individual permissions on or off. 
  
 
ii. Home screen 
7. How do I interact with status bar?(same as android M Q9) 
Notifications report the arrival of new messages, calendar events, and alarms, as well as 
on-going events, For example, when you have configured your phone as a Wi-Fi hotpot. 
              
When you receive a notification, its icon appears in the top left corner of the screen. You 
may also hear a sound notice depending on your sound setting. With the notification bar, 
you can: 
1) See your notifications by swiping your finger down from the top of the screen. 
Formatted: Font color: Black 
						

							2) Respond to a notification by touching it. 
3) Dismiss a notification bar by swipe it sideways. 
 
4) Dismiss  all  event-based  notifications  by  touching  the  at the bottom right 
corner of screen. Some on-going notifications may remain. 
5) Access  to  quick  settings  by dragging the  Status  Bar  down  again  in  the  Notification 
Panel  or  drag  the  Status  Bar  down  with  two  fingers and  then  you  can  access  more 
settings by touching the icon  at the top right corner of the screen. 
6) Expand  or  collapse  the notifications  with  a finger  gesture  to  pull  the  notification 
down  like  a  curtain.  Then news  with  photos  and  headlines  can  be  displayed 
completely  in  the  notification.  So  more  new  information  can  be  shown  in  the  new 
notification. 
7) Call or SMS back directly from notification, and even hang up the call.    
8) Gmail notifications with new emails display. 
9) Calendar  notification  and  email  to  all  attendees  with  an  embedded  quick  response 
to notify them something. 
 
8. How do I use quick settings?(same as android M Q10) 
You can access to quick settings by dragging the Status Bar down again in the Notification 
Panel or drag the Status Bar down with two fingers. 
 
 
9. How do I add new apps or widgets on the Home screen?(same as android M Q11) 
To add new applications on the Home screen, touch the menu icon, you will see all 
the applications. Long-press and drag an application to your desired screen.  
						

							               
              
To add new widgets to the Home screen, long press the Home screen that’s not occupied, 
touch  icon “WIDGETS”, you  will  see  all  the widgets at  the  bottom. Touch  and  drag  a 
widget to your desired screen. 
     
  
10. How do I change the wallpaper?  
You can set wallpaper by accessing menu-> “Settings” -> “Display” -> “Wallpaper”. Select 
a  wallpaper  source  from  “Gallery/Live wallpapers/Photos/Wallpaper gallery”,  select 
wallpaper as you like and touch “Set wallpaper”. 
 You  also  can  set  wallpaper  by  long  press  the  home  screen  that’s  not  occupied,  touch 
icon “WALLPAPERS”, select wallpaper as you like and touch “Set wallpaper”. 
 
11. How do I set screen lock?  
In  order  to  protect  your  personal  information,  you can adjust  your  phone’s  lock  settings 
by pressing “Menu” key at Home screen -> “Settings” -> “Lock screens” -> “Screen lock” 
->Touch the type of lock you would like to use. 
After you set a lock, a lock screen displays whenever your screen is woken up, requesting 
pattern, PIN, or other specified key.  
						

							Take pattern for example. 
 
 
Draw a pattern, and then touch “Confirm” to finish the setting.      
 
Notes: 
Screen lock options are listed in the approximate order of the strength of their 
security, starting with “None” and “Swipe”, which provide no security. 
 
 
iii. Phone call 
12. How can I answer or divert a call? (same as android M Q14) 
When  you  receive  a  phone  call,  the  incoming  call screen  opens.  It  shows  caller  ID  and 
any additional information about the caller that you have saved in People app. 
 
If  there  is  any  call  missed,  you  will  get  a  notice  in  notification  bar  or  you  can  check  all 
incoming call records in the call log tab of Phone app. 
 Slide to answer  
						

							 Slide to reject 
  Slide to send messages  
 
You  can  edit  text  quick  response  in  the “Phone”  app-> press  the menu key in  the top 
right corner of screen -> “Settings” ->“Quick responses”.  
 
13. How can I silence the ringer of incoming calls?  
There are 3 ways to silence the ringer before answering the call. 
Way 1:    Press the Volume Up/Down button on the side of your device. 
Way 2:  Press Power button on the top or side of your device. 
 
 
14. How can I hold and answer another call?  
During a call, you can use some buttons near the bottom of the screen 
 Switch to the dialer. 
 Control the audio output 
 Mute your microphone 
 Put the other party on hold 
 Switch to another call in process 
 Add another call 
 combine two or more calls 
 
How to hold and answer another call? 
1) If there is another call coming in, you will get a notice in the screen and ring notice.