Aleratec 11 HDD PortaCruiser Hard Disk Drive Duplicator and RAID User Guide

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Using the HDD PortaCruiser 
Dual Disk RAID Controller (USB) Mode – Normal Only
Main Menu: D1 Drive Select Mode OptionThis function allows you to enable or disable the Source drive.
Use the arrow buttons (
1.  or) to select “D1 Drive Select”. The following 
screen will be displayed.
Press 
2.  ENT to select. The system will prompt you to choose the desired 
mode.  
Use the arrow buttons (
3.  ) to select between HDD and Disable and 
press ENT to select.
D2 Drive Select Mode Option
This function allows you to enable or disable the Target drive.
Use the arrow buttons (
1.  or) to select “D2 Drive Select”. The following 
screen will be displayed.
Press 
2.  ENT to select. The system will prompt you to choose the desired 
mode.  
Use the arrow buttons (
3.  ) to select between HDD and Disable and 
press ENT to select.
ENT
D1 Drive Select
HDD
ESC
RESET
MUTE

ENT
D1 Drive Select
ESC
RESETMUTE

ENT
D2 Drive Select
ESC
RESETMUTE

ENT
D2 Drive Select
HDD
ESC
RESETMUTE
 
						

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Using the HDD PortaCruiser 
Dual Disk RAID Controller (USB) Mode – JBOD Only
Main Menu: Initial JBOD OptionThis function allows you to initialize your disks for JBOD.
Use the arrow buttons (
1.  or) to select “Initial JBOD”. The following 
screen will be displayed.
Press 
2.  ENT to select. The system will then prompt you to confirm that you 
understand data may be lost.  
Use the arrow buttons (
3.  or) to select “Yes” and press ENT to select.  
The new main screen will be shown which displays the new mode and 
capacity.
ENT
Data May Be Lost
Continue?  No
ESC
RESET
MUTE

ENT
Initial JBOD
ESC
RESETMUTE

ENT
USB Mode: JBOD
RAID Cap: 228.9GB
ESC
RESETMUTE
 
						

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Using the HDD PortaCruiser 
Dual Disk RAID Controller (USB) Mode – RAID0 Only
Main Menu: Initial RAID0 OptionThis function allows you to initialize your disks for RAID0.
Use the arrow buttons (
1.  or) to select “Initial RAID0”. The following 
screen will be displayed.
Press 
2.  ENT to select. The system will then prompt you to confirm that you 
understand data may be lost.  
Use the arrow buttons (
3.  or) to select “Yes” and press ENT to select.  
The new main screen will be shown which displays the new mode and 
capacity.
ENT
Data May Be Lost
Continue?  No
ESC
RESET
MUTE

ENT
Initial RAID0
ESC
RESETMUTE

ENT
USB Mode: RAID0
RAID Cap: 152.6GB
ESC
RESETMUTE
 
						

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Using the HDD PortaCruiser 
Dual Disk RAID Controller (USB) Mode – RAID1 Only
Main Menu: Initial RAID1 OptionThis function allows you to initialize your disks for RAID1.
Use the arrow buttons (
1.  or) to select “Initial RAID1”. The following 
screen will be displayed.
Press 
2.  ENT to select. The system will then prompt you to confirm that you 
understand data may be lost.  
Use the arrow buttons (
3.  or) to select “Yes” and press ENT to select.  
The new main screen will be shown which displays the new mode and 
capacity.
ENT
Data May Be Lost
Continue?  No
ESC
RESET
MUTE

ENT
Initial RAID1
ESC
RESETMUTE

ENT
USB Mode: RAID1
RAID Cap: 228.9GB
ESC
RESETMUTE
 
						

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Specifications
Power RequirementsVoltage: 100-240V
Current: 50-60Hz
Dimensions
(depth x width x height) D: 150mm W: 116mm H: 27mm 
 
(5.9” x 4.6” x 1.0”)
Weight 235g (0.5 Lbs.)
Note: Specifications subject to change without notice. 
Troubleshooting
If your HDD PortaCruiser is not performing as expected, refer to the sym\
ptoms 
below, and follow the suggested corrective action. 
Symptoms Corrective Actions
LCD Display If the LCD display does not display any message and 
the backlight is not lit after powering on the HDD 
PortaCruiser, check that the power cable is properly 
connected and that the ON/OFF switch is turned on.
Error Messages While the system is performing an operation and the 
operation is manually terminated, an error message will 
be shown in the LCD display. This may lead to an failed 
operation and could cause the HDD PortaCruiser to stop 
responding. If this happens, power the unit off, wait about 
ten (10) seconds, and then reapply power.
Hard Disk If the HDD PortaCruiser does not detect one of the hard 
disk drives, verify that the drive is properly connected.
Keypad Buttons If pressing the keys on the front panel produces no 
response from the system, the HDD PortaCruiser may still 
be busy with the previous operation. If the system idle, 
power the unit off, wait about ten (10) seconds, and then 
reapply power.
Startup/Shutdown Do not power off the system while it is performing an 
operation. After a normal shutdown, wait about ten (10) 
seconds before reapplying power. 
						

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Technical Support
After reading this User Guide, if you need additional assistance with th\
is product, 
please contact Aleratec Technical Support. Our technical staff will be happy to assist 
you, but they may need your help to better assist you. 
Contacting support without all the necessary information can be both tim\
e 
consuming and frustrating. Therefore, please try to have the following information 
ready before calling:
Part Number - the part number is located on the bottom of the HDD PortaC\
ruiser.
1. 
Serial Number - the serial number is located on the back of the HDD PortaCruiser.
2. 
Troubles/symptoms - please provide enough information about the issue so \
our 
3. 
technical staff can accurately diagnose it.
Technical Support Addresses and Phone Numbers
By e-mail: 
 
X [email protected]
By Telephone: 
 
X 1-818-678-0484
Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacific Time, 
Monday through Friday, excluding U.S. holidays.
Please try to call from a phone near your Aleratec product.
Access is available 24 hours a day, 365 days a year, via:
 
X
The World Wide Web at:  www.aleratec.com
FAX at: 1-818-678-0483 
						

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Service and Support
 Aleratec, Inc., Limited Warranty
This Limited Warranty covers defects encountered in the course of normal 
use of this product and does not apply to damage from improper use, abus\
e, 
accidents, unauthorized service, or inadequate packaging when shipping the 
product to Aleratec, Inc.
Aleratec, Inc. provides the following limited warranty for this product \
only if 
the product was originally purchased for use, not re-sale, from Aleratec, Inc., 
an Aleratec, Inc. authorized dealer or distributor, or any other Aleratec, Inc. 
approved reseller for this product. This product is warranted to be free from 
defects in workmanship and material for a period of one year from the da\
te of 
your original purchase.
If the product fails during normal and proper use within the warranty pe\
riod, 
Aleratec, Inc. will, at its option, repair or replace the product at no \
cost (except 
shipping and insurance). This limited warranty does not include service to 
repair damage from improper installation, accident, disaster, misuse, abuse, or 
modifications to the subsystem, or by any other causes unrelated to defective 
materials or workmanship. 
						

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Service and Support
Please Note:
This Warranty is valid only within the United States and Puerto Rico, and appl\
ies 
only to products that are new and unopened on the date of purchase. For \
areas 
outside the United States and Puerto Rico, contact the authorized dealer from 
whom you purchased this product to determine which warranty, if any, applies.
THIS LIMITED WARRANTY CONSTITUTES YOUR SOLE AND 
EXCLUSIVE REMEDY, AND THE SOLE AND EXCLUSIVE LIABILITY 
OF ALERATEC, INC., AND IS IN LIEU OF ALL OTHER WARRANTIES, 
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY 
IMPLIED WARRANTY OF MERCHANTABILITY OF ITEMS FOR A 
PARTICULAR PURPOSE.
Your sole remedy shall be repair or replacement, with new or refurbished \
components, as provided in this Limited Warranty. Aleratec, Inc. shall not 
be liable for any direct, indirect, special incidental products or conse\
quential 
damages, including, but not limited to, any loss of data or loss of profits or 
business, regardless of the form of action or theory of liability result\
ing from any 
defect in, or use of, this product (even if Aleratec, Inc. has been advised of the 
possibility of such damages).
In any event, the liability of Aleratec, Inc. under this Limited Warranty, for 
damages to you or any third party, regardless of the form of action or theory of 
liability, shall not exceed the purchase price you paid for this product.
Some states do not allow limitations of the disclaimer of implied warran\
ties, 
the period an implied warranty lasts, or the exclusion or limitation of \
incidental 
or consequential damages, so the exclusions and limitations stipulated i\
n this 
Limited Warranty may not apply to you. This Limited Warranty gives you specific 
legal rights, and you may have other rights which vary from state to sta\
te. 
						

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Service and Support
To Obtain Warranty Service:
You must ship your subsystem to the authorized dealer where your subsystem 
was purchased within the one year warranty period and no later than thir\
ty 
days after discovery of claimed defect, whichever occurs first. In either case, 
you must provide proof of original purchase before any warranty service \
can 
be performed. Products and parts provided as a result of warranty servic\
e may 
be other than new but will be in good working order and become your prop\
erty 
at the time of exchange. At the same time, the exchanged products or parts 
become the property of Aleratec, Inc.
When shipping the subsystem for service, you agree to insure the Duplica\
tor, 
to prepay shipping charges, and to use the original shipping container or 
equivalent. Any service outside the scope of this limited warranty shall be at 
Aleratec, Inc.’s or its Authorized Service Provider’s rates and terms then in 
effect.
This warranty gives you specific legal rights; you may also have other rights 
which vary from state to state. 
						

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Technical Support FAX Back Form
Aleratec, Inc.
Technical Support Fax Back Form
Please record the following information to help expedite any warranty cl\
aim:
Model No.: _________________ Serial No.:  _______________________________
Date Purchased:   ______________________________________________________
Place of Purchase:  _____________________________________________________
Firmware Version:  _________________ HDD Brand and Model:  _______________ 
To: Technical Support Group FAX: 1-818-678-0483
FROM:  ________________________ FAX:  _______________________________
E-MAIL   ____________________________
RE:  ___________________________ TEL:  _______________________________
DATE:  __________________ # OF PAGES:  _______________________________
I am experiencing the following issues with my HDD PortaCruiser:
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
By answering these questions, your problem will be solved more rapidly. Make copies 
as necessary. You can reach us electronically at: www.aleratec.com on the internet.