AltiGen comm AltiGen IP Phone IP720 User Manual

IP 720 User Manual 23
• Enter a directory name
• Select which greeting to use
Greetings are affiliated with activity codes. The user can choose, for 
example, the “meeting” greeting or the “business travel” greeting. See 
“Activity Button,” below.
Activity Button
The IP 720 phone’s Activity button lets users select an activity code that 
corresponds to their activity status (for example, at a meeting or in 
training). The selected code appears in the upper right of the LCD screen. 
When an IP 720 user...

24     IP 720 User Manual  

IP 720 User Manual 25
CHAPTER 4 
User Guide
The LCD Screen
In normal operating mode, the phone’s LCD screen displays the date, time, 
and extension number on the first line:
If an activity code has been set on the phone, that code is displayed in place 
of the extension number. Examples of activity codes are MEETING, 
AWAY, TRAVEL.
Other messages you may see:
DND or FWD - The extension has Do Not Disturb on or is set to forward 
all calls.
MISSED xx - Number of calls missed.
VM - Indicates the number of...

 26    IP 720 User Manual  TH - Number of calls in queue whose queue time is greater than the service 
level threshold.
SL - Service level in percentage.
Not Ready - Agent is not ready to receive workgroup calls.
Basic Phone Operation
* Indicates a normal operating mode phone feature, which is available only after 
registering the IP 720 with the phone server and logging in as an extension.
FunctionKey Sequence
Activity1) Press the Activity button. 
2) Use the / buttons to select the appropriate...

IP 720 User Manual 27
Conference*To initiate a conference during a call:
1) Press the Conference button (this automatically selects a 
new line and places the other party on hold).
2) Enter the target telephone number.
3) When the call connects, press the Conference button again 
OR the button to cancel the conference and return to the 
original party.
The number of parties allowed in a conference call depends on 
the AltiServ system. In general, up to 6 parties are allowed.
To conference an incoming...

 28    IP 720 User Manual 
Configuration 
Menu
•Press the Menu button to display the phone menu.
•Use the / buttons to scroll to the menu item you want.
•Use thebutton or Enter button to select a menu item or 
setting.
•Use thebutton to return to the previous menu.
Greeting*Press the Greeting button to quickly access voice mail 
greetings.
Handset/
Headset/
SpeakerTo switch between handset, headset and speaker, the user can 
go offhook, press the Speaker button, or press the Headset 
button....

IP 720 User Manual 29
Program- 
mable Key* 
•N/A
•BLF
•Feature 
Code
•Admin 
Defined #
•Line Park
•Call 
Record
•Workgroup 
Status
•User 
Defined #1) Press the appropriate key (keys 1-15) to initiate one of the 
following functions pre-assigned by the system 
administrator: Busy Lamp Field, AltiServ Feature Code, 
Admin Defined #, Line Park, Call Record, Workgroup Status, 
User Defined #.
To configure a programmable key with User Defined # 
enabled:
a.Press the Menu button, select PHONE SETTING, and...

 30    IP 720 User Manual 
* * Feature Codes
* * 2 . . . . . . . . . . . . . . . . . . . . . . . . . . .  Restore default settings (when user is in the 
Configuration Menu)
* * 3 . . . . . . . . . . . . . . . . . . . . . . . . . . .  Reboot
SpeakerTo use the speakerphone:
1) Press the Speaker button.
2) To disconnect the call, press the Speaker button again.
Speed Dial*1) Press the Speed Dial button to see a list of phone numbers 
    configured by the system administrator. 
2) Use / to scroll to the...

IP 720 User Manual 31
AltiServ Feature Codes
##  . . . . . . . . . . . . . . . . . . . . . . . Log in to voice mail at your own station###   . . . . . . . . . . . . . . . . . Log in to voice mail at another station
AltiGen Voice Mail System Quick Features#11. . . . . . . . . . . . . . . . . . . . . . . . . . . . Greeting Menu#28. . . . . . . . . . . . . . . . . . . . . . . . . . . . Password Menu
Making Calls#34. . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial By Name1
#35. . . . . . . . . . ....

 32    IP 720 User Manual 
Flash button # #   . . . . . . . . . . . .  Transfer to a User’s Voice MailFlash button  Flash button . . . . .  Consultation