AltiGen comm MAXCS 80 CU1 Polycom RealPresence Group 500 Configuration Guide for MaxCS

 
MAX Communication Server 
Release 8.0 
 
 
 
 
 
Polycom IP Phone 
Configuration Guide 
 
 
 
 
April 4, 2016 
 
 
 
 
 
 
   

 
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AltiGen Communications, Inc. 
679 River Oaks Parkway 
San Jose, CA 95134 
Telephone: 888-AltiGen (258-4436)  Fax: 408-597-9020  E-mail: [email protected]  W eb site: www.altigen.com 
 
All product and company names herein may be trademarks of their registered owners. Copyright © AltiGen Communications, Inc. 2016.  All rights reserved.    

 
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Contents 
Introduction ................................................................................................................................................................... 5 
Upgrading Phones from Earlier Releases of MAXCS .................................................................................................. 5 
Prerequisites and Requirements...

 
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Assign Advanced Features Licenses to Polycom Phones ......................................................................................... 26 
DND Synchronization ............................................................................................................................................... 26 
Do Not Disturb Feature Profile (#33)...

 
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This document provides configuration details for Polycom IP phones and lists the limitations of using Polycom IP 
phones with AltiGen’s MAXCS 8.0 system. If you are looking for instructions on configuring Polycom phones for an 
earlier release of MAXCS, refer to the appropriate document in the AltiGen Knowledgebase. 
Separate documents are provided for end-users who will be using the Polycom phones with the MAXCS system. 
Those documents explain phone...

 
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Supported Polycom IP Phones 
MAXCS 8.0 supports the following Polycom phone models with the appropriate firmware: 
Series Models Firmware 
VVX – also see 
the next 
section for a 
discussion of 
self-signed 
phones 
300, 310, 400, 
410, 500, 600, 5.2.2.0501  
1500 
5.2.2.0501  
For older version of the Polycom VVX1500 IP phone, you must take a few extra steps 
to upgrade the firmware. These steps include a bootblock upgrade. Follow the 
procedures in...

 
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Initial Configuration  
The steps in this section apply only to the following scenarios: 
 You are installing MAXCS for the first time 
 You are upgrading phones that were provisioned for MAXCS 7.0 Update 1 or earlier 
The steps in this section do not apply to Polycom phones that were provisioned for Release 7.5 or 7.5 Patch 1, 
except for Step 4: Request the Certificate. 
Before you begin, confirm that your system meets the prerequisites listed on page 5,...

 
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Reset the Phone to Factory Settings 
1. Within the configuration utility, select Utilities > Phone Backup & Restore > Global Settings.  
2. Click Restore to restore the phone to its factory settings. 
 
 
Step 2: Configure DHCP for Auto-Provisioning 
This step is optional; if you have many phones, we recommend that you configure DHCP in order to streamline the 
provisioning process. If you have ten or fewer phones, it may be quicker to skip this step and...

 
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2. In the DHCP menu tree, under IPv4, right-click Server Options and select Configure Options. 
 
Figure 3: The DHCP menu tree 
3. On the General tab, check 160 Polycom Provisioning Server. 
Figure 2: In the DHCP configuration tool, add a new option   

 
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Figure 4: Select the new option Provisioning Server 
Note: If a Polycom phone is used in a non-supported environment, then the Administrator is responsible for 
setting up a local provisioning server. In this case, the Administrator should configure the provisioning 
server’s type and =P (:ostName) manually. 
Step 3: Upgrade Firmware (SoundPoint and VVX1500 Phones) 
This step is not required for VVX models (except for VVX 1500). When you install MAXCS 8.0,...