AltiGen comm MAXCS 80 CU1 Polycom RealPresence Group 500 Configuration Guide for MaxCS

 
Polycom Configuration Guide   Page 11 of 52 
 Along with the firmware version, the BootROM version is important. Even if a phone has the correct 
firmware, if the BootROM version is outdated, then the phone may not work correctly. 
To update the BootROM for SoundPoint phones, you can update the firmware version to 4.0.8.x, and then 
downgrade the firmware to version 4.0.4.2906. During the upgrade process, the BootROM will be 
updated. 
 For instructions on updating firmware via an FTP Server, see...

 
Polycom Configuration Guide   Page 12 of 52 
3. If the phone does not have the correct firmware version, check whether the Clear Upgrade Server button 
is enabled. If it is enabled, click it.   Then click Check for Updates and choose the correct firmware from 
the list.  
 
 
The phone will reboot at the end of the upgrade process. 
Step 4: Request the Certificate 
This section describes how to request the certificate.  You only need to do this once per MAXCS server.  
1. Log into MaxAdministrator and...

 
Polycom Configuration Guide   Page 13 of 52 
When you enter the FQDN, do not include the http:// or https:// prefix. If you enter either of 
these prefixes, the mapping will not work.  
 
Make sure that from outside of the network, the FQDN maps to the MAXCS server public IP 
address, and from an internal network site, it maps to the private IP address.  
For MAXCS FQDN mapping, you may need to work with your service provider to set up the public 
DNS mapping. For internal FQDN mapping, you may need to...

 
Polycom Configuration Guide   Page 14 of 52 
In rare case, you may need to customize the digit map. Refer to the section Customize the Digit Map on 
page 48 for details.  
 
 
Step 6: Configure the Extension 
In MAXCS Administrator, add new extensions as needed, if you have not already configured extensions.  For full 
instructions on creating new extensions, you can refer to the MaxCS Administration Manual. 
1. Select PBX > Extension Configuration.  For each extension, set the following parameters in...

 
Polycom Configuration Guide   Page 15 of 52 
  
Figure 11: The IP Phone Configuration panel 
3. On the General tab, check Enable SIP Telephony Service in the 3rd Party SIP Device section. If the 
extension will have a Polycom Advanced Feature license, you can check that option as well. Click OK. 
 
Figure 12: The 3rd Party SIP Device options 
Repeat this step for each new extension. 
Step 7: Enable the Phone’s Directory 
This step is optional.  
If you want your users to have a directory on their...

 
Polycom Configuration Guide   Page 16 of 52 
4. If you want the user to see the Directory softkey when the user picks up the handset, change the second 
line to softkey.feature.directories=”1” 
5. Save the file.  
Step 8: Confirm Codec Settings 
This section describes the codec settings for Polycom phones. 
Environments with both Polycom and AltiGen IP Phones 
If your environment includes both Polycom IP phones and AltiGen IP phones, be aware that while Polycom phones 
support the G.722 codec, AltiGen...

 
Polycom Configuration Guide   Page 17 of 52 
 
 
Step 9:  Manually Configure Each Phone (Optional) 
If you have DHCP option 160 configured correctly (as described in Step 2: Configure DHCP for Auto-Provisioning on 
page 8), skip this step and proceed to Step 10: User Login Instructions. 
 [The firmware should be already correct at this point] 
If you did not configure DHCP option 160 earlier, you will need to log into the Polycom Web Configuration Utility to 
configure each phone directly: 
1. Plug the...

 
Polycom Configuration Guide   Page 18 of 52 
The phone should reboot and register with MAXCS within a few minutes. For some Polycom phone models, it 
may take up to four minutes to finish the various provisioning steps.  During this time, the phone is down-
loading system information, such as the MAXCS server IP address, and is retrieving the Polycom certificate. It 
is also downloading the MAXCS system number plan and any extension-specific features that the 
Administrator has enabled for your phone...

 
Polycom Configuration Guide   Page 19 of 52 
Configure TLS/SRTP Support  
To enable Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP),  
1. In MAXCS Administrator, select PBX > AltiGen IP Phone Configuration. Open the General tab. 
2. In the section SIP Transport, you must select either both options or neither. You cannot select one and not 
the other. 
This setting will be sent to the Polycom phone when the phone reboots.  
 
Figure 16: The SIP Transport checkboxes 
Digit...

 
Polycom Configuration Guide   Page 20 of 52 
User Password Consolidation 
To simplify Polycom phone management, AltiGen has merged the various passwords in MAXCS into a single 
password. Specifically, the provisioning password, the voicemail password, and the SIP Registration have been 
combined into a single password: the voicemail password. 
This has resulted in changes to two options on the Extension Configuration page, found on the General tab. Both 
renamed options are in the IP Extension group:...