AltiGen comm MAXCS 80 MaxMobile User Guide iPhone

							MaxMobile Communicator iPhone Edition 7
Using MaxMobile 
Communicator
CHAPTER 2
Using MaxMobile Communicator
Once logged in to MaxMobile Communicator (MaxMobile), you see the 
following screen:
Figure 4. MaxMobile Communicator home screen
Before You Start
The iPhone does not allow another application (such as MaxMobile) to act 
as the “main switchboard.” The iPhone reserves this function for itself. 
This means that an iPhone screen (see Figure 5) will pop up at times when 
you expect to be in, or remain in, the MaxMobile application. 
To get back to MaxMobile at these times, 
1. Press the iPhone Home key.
2. Then tap the MaxMobile icon. 
Tap Directory for a list of company 
extensions, plus contacts you’ve 
entered in your mobile phone. 
Tap Favorites for a list of 
personally chosen "favorite" 
extensions and contacts.
Tap Call to access PBX call 
handling features and make a call.
Tap Call Log to view the incoming 
and outgoing calls made via the 
server. 
Tap Voicemail to manage 
messages in the AltiGen Voicemail 
system. 
						

							8MaxMobile Communicator iPhone Edition Figure 5. iPhone Answer/Decline screen and call options screen
When you open MaxMobile again from the iPhone Home screen, you are 
returned to the screen you were last in during this log-on session, unless 
you have a call, in which case MaxMobile opens to the Call screen. The 
process of reopening MaxMobile automatically logs you in again to 
MaxMobile. While this automatic log in is going on, the MaxMobile title 
bar is red. When log in is complete, the title bar is green, and MaxMobile 
is ready for use.
An iPhone screen pops up when:
• A call comes in and you are not actively connected to your company’s 
phone system (even though you may be in a MaxMobile screen). In 
this case, answer the call in the iPhone’s Answer/Decline screen by 
tapping the Answer button. Then press the iPhone’s Home button and 
tap the MaxMobile icon to access MaxMobile’s call handling 
functions. 
• You are calling out and your phone state is Ready rather than Offhook. 
(Offhook means you have an active connection to your company’s 
phone system. Ready means you do not.) 
Also, if you’re logged in to MaxMobile, and your iPhone is in the sleep 
state and a call comes in, an iPh o n e  s c r e e n  p o p s  u p  w i t h  a  s l i de r  c o n t r o l  a n d  
the instructions “slide to answer”. After you have answered, press the 
iPhone Home key and then tap the MaxMobile icon.
After you answer a 
call in the iPhone 
screen shown on 
the left, the iPhone 
call controls pop 
up (figure on right). 
If you want the call 
put on speaker, tap 
the speaker button 
here before going 
to MaxMobile. 
						

							MaxMobile Communicator iPhone Edition 9
Using MaxMobile 
Communicator
Note:Even when an iPhone screen pops up, your extension is still logged 
in to your company’s server until you choose to log out.
When You’re Finished Making Calls
When you’re finished making calls, tap Touch to return to call at the top 
of the MaxMobile Call screen. 
This takes you to the iPhone call options screen. Tap End Call. The “call” 
you are ending is your current connection to your company’s phone server, 
although you are still logged in to your extension from the iPhone. Even if 
you don’t tap End Call, your connection to your company’s phone server 
will be terminated in a few minutes (this timeout is set by your system 
administrator). 
Voice Mail Destination
I f  y o u  t a p  Decline in the iPhone Answer/Decline screen, any voice mail left 
goes into the iPhone’s voice mail. 
If you don’t tap Decline and don’t answer the call, voice mail will go into 
the MaxMobile voice mail.
Voice Mail Notification
When a voice mail is left in the MaxMobile voice mail box, and you are not 
in the MaxMobile application, a MaxMobile voice mail notification 
appears onscreen: 
						

							10MaxMobile Communicator iPhone Edition
Turning on the Speaker
To put a call on speaker, tap the speaker button in the iPhone’s call options 
screen (see Figure 5). You can do this right after you have answered a call 
in the iPhone’s Answer/Decline screen, and before you open MaxMobile.
If you are on a call in MaxMobile and want to turn the speaker on or off, 
touch the green bar at the top that says Touch to return to call (see figure 
above). This takes you to the iPhone call options screen where you can tap 
the speaker button. Then, to get back to MaxMobile, press the iPhone 
Home key and then tap the MaxMobile icon.
Calling Restriction
If you’re on an iPhone call (as opposed to a MaxMobile call) you can’t 
make a call through MaxMobile. You can still receive a call directed to 
your MaxMobile extension. The iPhone gives you the option to take the 
MaxMobile call and put the iPhone call on hold.
If You Can’t Log In Again
If you were previously logged in and now you can’t log in because, for 
example, the IP address for your company phone server has changed, 
1. Press the iPhone Home button. 
2. Tap Settings and then MaxMobile.
3. Bring your MaxMobile settings up-to-date.
Making a Call Using a Stored Number
Calls can be initiated from a number of screens: Tap Favorites, Directory, 
Call Log, or Voicemail,  t h e n  t a p  t h e  e n t r y  y o u  w a n t  t o  c a l l .  I f  t h e  c a l l  i s  n o t  
to another extension user on your company’s MAXCS system, you may 
choose between Call Via Server and Call Direct options.
 Use the Call Via Server option when you want to make a call to an 
extension or to an outside number through the AltiGen MAXCS system.
 Use the Call Direct option to make a call directly to an outside 
number without going through the MAXCS system. 
						

							MaxMobile Communicator iPhone Edition 11
Using MaxMobile 
Communicator
Making a Call Using the Dial Pad
To make a call using the dial pad, tap the Call button, then follow the 
instructions beside the figures below.
Figure 6. Using the dial pad
Call View
Call view displays the following:
• The call state (in the title bar). (When you are offline, text in the title 
bar is red.)
• The extension number and the other party’s name for an internal call
• The contact name for an external call. 
Figure 7. The display when a call to an extension is connected
2.  From the dial pad, enter the 
number and then tap the
Dial button.
If you dial an outside
number, include the trunk
access code. 1. Tap Dialpad
to open the
dialpad. 
Dial pad
The call state appears in 
the title bar 
						

							12MaxMobile Communicator iPhone Edition Figure 8. Call view showing two calls and call handling buttons 
Using the Directory
The directory shows a list of either the extensions on your company’s 
MAXCS system or the contact list on your mobile phone’s system or both, 
as you choose. 
Each entry has two rows: the first row displays the user name, and the 
second row displays the phone number and activity status. Only extensions 
display activity status and only if the person is unavailable. Activity status 
is updated in real time.
When multiple calls are being 
handled they are all displayed.
Tap a button to perform any 
available call handling function: 
Hold, Transfer, and so on.
Tap the Release button to terminate 
the current call while maintaining 
call connection to your company’s 
MAXCS and leaving the extension 
in offhook state. The next call can 
be made immediately, without 
having to re-establish a call 
connection to your company’s 
MAXCS.
Matt is traveling
Mike is available. 
						

							MaxMobile Communicator iPhone Edition 13
Using MaxMobile 
Communicator
Figure 9. Using the directory
Searching the Directory
Tap the Search box to search by name. A keypad appears.
• Enter alphabetic characters in the Search box, and only entries whose 
first or last name begins with the input characters are shown. 
• To access digits and other characters to enter in the search box, tap the 
 button. To return to alphabetic characters, tap the   button.
• To dismiss the keypad, tap the screen outside of the keypad.
Note:You can search for an extension using digits but not for an outside 
number. For an outside number you must search on name.
Calling from the Directory
Tap an extension entry in the directory, and an extension view is displayed, 
showing the extension user’s activity state, extension number, and 
department, if configured. You can call the extension by pressing Call via 
Server, or you can add the extension to your favorites by pressing Add to 
Favorites. 
Use the Search box to search for a 
name.
Tap a letter along the side to go to 
that letter in the directory.
Tap the appropriate icon to display 
All numbers, Extensions only, or 
Contacts only. 
						

							14MaxMobile Communicator iPhone Edition
Tap a contact entry in the directory, and a contact view is displayed, 
showing the numbers you’ve entered for that contact. Select a number and 
then either call the selected number via your company’s MAXCS server or 
call it directly. You can also add the contact to your favorites.
Figure 10. Contact view and Extension view
The Add to Favorites button is available when the entry is not already in 
your favorites.
Answering a Call
You will answer a call in one of three ways:
• When a call comes in, and you don’t have an active connection to your 
company’s phone server, the iPhone’s Answer/Decline screen pops 
up. Tap the iPhone’s Answer button to answer the call. Then switch 
the display to the MaxMobile call screen (press the iPhone’s Home 
button and then tap the MaxMobile icon), if you want access to 
MaxMobile features. 
• If you do have an active connection to your company’s phone server 
when a call comes in, MaxMobile displays the Call screen. Answer the 
call by tapping the Answer button in the MaxMobile Call screen.  
						

							MaxMobile Communicator iPhone Edition 15
Using MaxMobile 
Communicator
• If an incoming call wakes the phone from sleep state, an iPhone slider 
control instructs you to answer the phone by sliding an arrow to the 
right. Then switch the display to the MaxMobile call screen (press the 
iPhone’s Home button and then tap the MaxMobile icon).
Figure 11. Answering a call
• Call duration is displayed.
• Put a call on hold by selecting it and tapping the Hold button. The 
green “Connected” bar turns to red. 
• Take a call off hold by selecting it and tapping the UnHold button. The 
red “Hold” bar turns back to green.
• To end a call, tap the Release button in MaxMobile.
Transferring a Call
To transfer a call you’re connected to, 
1. Tap the Transfer button.
2. Dial the target number from the keypad or select from other screens.
Call is ringing. Tap whatever Answer button 
is available to you. The iPhone Answer 
button is shown in the first figure; the 
MaxMobile Answer button is shown in the 
center figure.If a call awakens your 
phone from a sleep 
state, you’ll see this 
screen. Slide the bar to 
answer the call. Then 
switch to MaxMobile. 
						

							16MaxMobile Communicator iPhone Edition
3. When the second party answers, tap Transfer again and the two 
parties are connected. Before tapping Transfer again, you can 
announce the transfer to the active call if you want to. 
To cancel the transfer, tap Cancel. 
Figure 12. Transferring a call
Conferencing a Call
To set up a phone conference,
1. Call the first party. 
2. When you’re connected with the first party, tap the Conference 
button.
3. Call the second party. 
4. When the second party answers, tap the Conference button again. You 
and the two parties you called are connected in conference. 
5. To add another person to the conference, repeat the process. 
To cancel adding someone to a conference, tap Cancel.
Matt is in the “Call Pending” 
state (orange bar), awaiting 
transfer to Kimberly, who has 
just answered. When the 
Transfer button is tapped 
again, Matt and Kimberly will be 
connected.