AltiGen comm MAXCS 80 MaxMobile User Guide iPhone

							MaxMobile Communicator iPhone Edition 17
Using MaxMobile 
Communicator
Figure 13. A three-party conference
Note:You can’t add an incoming call to an existing conference call.
Recording and Listening to Playback
To record a call, tap the Record button while connected to a call. 
Recordings are saved to your extension's voice mail or, if the call is going 
through MAXCS, to a centralized directory on the server, if preconfigured. 
Listen to your locally saved recordings through the voice mail screen.
Handling Voice Mail
The Voice Mail view shows voice mail left in the AltiGen Voice Mail 
System. MaxMobile Communicator downloads the voice mail list from 
your company’s MAXCS system. A voice mail entry is shown in this view 
after its voice file is downloaded. If new voice mail is generated in the 
AltiGen Voice Mail System after MaxMobile Communicator connects, 
that voice mail will download to your phone.
After calling Matt (first figure), Barbara tapped the Conference button 
and then dialed Kimberly. 
In the center figure, Kimberly has just picked up (green bar). 
Barbara taps the Conference button again, and all three parties are 
in conference. A green bar with a “C” beside it indicates a call in 
conference.). 
						

							18MaxMobile Communicator iPhone Edition Figure 14. Voicemail view and Voicemail Forward selection
• New voice mail is in bold white font.
• Heard voice mail (non-urgent) is in normal white font.
• New urgent voice mail is in bold red font. 
• To listen to voice mail, select it and tap the Play arrow. Tap Speaker 
to turn the voice mail speaker on or off. The Speaker button in the 
voice mail screen is for voice mail play only.
• To delete a voice mail, select it and tap Delete. The voice mail is 
deleted both locally and in the AltiGen Voice Mail System.
• T o  re t u rn  a  c a l l  t o  t h e  c a l l e r w h o  l e ft  a  v o i c e  m a i l ,  s e l e c t  the voice mail 
and tap Return Call.
•Tap Forward to forward a selected voice mail. A list of physical and 
virtual extensions is displayed (it excludes workgroups and application 
extensions). Tap the destination extension(s) (you can select more than 
one extension). To deselect, tap again. Then tap OK to forward the 
voice mail.
Favorites View
You can add both extensions and contacts to your favorites list. 
• Extension activity status and line state are updated for favorite 
extensions.
Tap 
Forward 
to 
forward a 
voice 
mail
Tap the 
arrow to 
listen to a 
selected 
voice 
mail 
						

							MaxMobile Communicator iPhone Edition 19
Using MaxMobile 
Communicator
• Green light means an extension is in Idle state.
• Red light means an extension is busy. 
Figure 15. Favorites view
Using the Call Log
The call log is recorded on your company’s MAXCS system. 
• An incoming call is shown with a right arrow. 
• An out going call is shown with a left arrow.
• A missed call is shown with an exclamation point.
• If multiple calls are to or from the same person, the number of calls is 
shown in parentheses. For example, in the figure below, you can see 
that Matt Kagen has called four times, because there is a “(4)” a f t e r h i s  
name. 
If you tap a contact, you have the 
option to call the contact via the 
server or call directly.
If you tap an extension, you can call 
via the server.
To delete a favorite, select the 
entry, and then tap Delete.
Notice Jerry’s activity status: PTO 
(personal time off). 
						

							20MaxMobile Communicator iPhone Edition Figure 16. The Call Log
Changing Your Extension Settings
You can change the call handling configuration of your mobile extension.
From the MaxMobile home screen, tap the Settings button, and tap 
Extension Settings.
To make a call to someone in 
the call log, select the entry. If 
it’s an extension, tap Call via 
Server. If it’s a contact, you 
may tap Call via Server or 
Call Direct.
Up to 100 call records are 
saved.
To delete an entry, select it 
and tap the Delete Entry 
button.
To clear the call log, tap the 
Delete All button at the top. 
						

							MaxMobile Communicator iPhone Edition 21
Using MaxMobile 
Communicator
Figure 17. The Settings screen
OptionDescription
ActivitySpecify your activity status. Other extension users can 
see your status when their call is to you is forwarded to 
voice mail. When your phone is busy callers hear the 
specific greeting you have recorded for that status, if any. 
Default–The system greeting is used.
Personal–Your personal greeting is used.
Meeting–You’re in a meeting.
Away–You’re away from your phone for some other 
reason.
Travel–You’re traveling on business.
PTO–You’re taking personal time off.
Additional options may be available if your system 
administrator has configured them.
Here you can set your 
activity status and the way 
you want calls handled.
Tap the Save button to 
save extension settings. 
Or tap Cancel to cancel 
your changes. 
						

							22MaxMobile Communicator iPhone Edition Do Not DisturbSends all calls to the destination specified in the 
Forward Busy Calls to option, without ringing your 
phone. 
If you check Do Not Disturb, but you don’t check 
Forward Busy Calls to and specify a destination, then 
callers hear “That extension is busy. Please try again 
later. Goodbye.”
Forward All 
Calls toForwards all calls to a destination you specify: voice 
mail, an extension, an AA (auto attendant), a line park, 
an outside number, or an operator. After you specify one 
of these options, also specify which extension, AA, and 
so on.
Forward Busy 
Calls toForwards incoming calls when your phone is busy or 
when you’ve checked D o  N o t  D i s t u r b. Select this option 
and then use the blue arrow to select from voice mail, an 
extension, an AA (auto attendant), a line park, or queue. 
Also specify which extension, AA, and so on.
The option to place a call in queue requires that you first 
select Multiple call waiting from the Call Waiting 
options.
OptionDescription 
						

							MaxMobile Communicator iPhone Edition 23
Using MaxMobile 
Communicator
Call Waiting Single call waiting–sets up single call waiting. This 
feature gives an alert tone (audio beep) to indicate that a 
call is waiting. To answer the waiting call, instead of 
going to the iPhone Dialer screen, do the following:
1. Tap Dialpad in the MaxMobile Call screen.
2. Tap the * key (this is the “Flash” key).
3. Tap Dial in the Dialpad.
You are connected to the second call and the first call is 
put on hold.
Note:For MaxMobile on the iPhone, using Multiple 
Call Waiting with the Queue option instead of 
Single Call Waiting is recommended.
Multiple call waiting–enables a “personal queue” of 
multiple calls waiting. This allows the user to transfer or 
park the current call before picking up the next call in 
queue.
Live–This feature allows callers to stay in the personal 
queue while the extension user is checking voice mail or 
operating other features. The caller will hear a ring back 
tone while in queue. The call will be shown as "ringing" 
on the MaxMobile screen.
Forward RNA 
Calls toForwards your unanswered calls to a destination you 
specify: Voice Mail, Extension, AA ( aut o a tt enda nt) ,  or  
Line Park. (The number of times your phone rings 
before it is considered unanswered is set either by you in 
your MaxCommunicator or MaxAgent desktop 
software, if you have it, or by the system administrator.)
Default Trunk 
CodeSelect the default trunk access code for your company’s 
MAXCS system (usually 9). Your system administrator 
has this information.
Show Remote 
ExtensionsDisplays remote extension numbers in your Directory.
OptionDescription 
						

							24MaxMobile Communicator iPhone Edition
Errors and Troubleshooting
The following errors may be displayed as login or connectivity errors. 
Error Message Description Solution
Login failed. Please 
verify extension and 
password are correct.The password entered 
in the Settings screen is 
incorrect for the exten-
sion.Correct the extension and/or 
password in the Settings 
screen.
A MaxMobile license 
is required. Please 
contact your adminis-
trator.No MaxMobile license 
has been assigned to 
your extension.Ask your administrator to 
assign a MaxMobile license to 
your extension.
Unable to establish a 
data connection to 
server. Please try 
again later.You are not connected 
to 
MAX Communication 
Server
.If you try too soon to log in to 
MaxMobile after changing net-
work settings, you may get this 
error message When you 
switch the phone’s network 
setting, wait at least a minute 
for the new setting to take 
effect.
Cannot retrieve exten-
sion list . OR
Cannot retrieve voice 
mails. OR
Cannot get the opera-
tor number. OR
Cannot get the system 
table: Line Park.
Please try again later. 
(OR similar errors)Make sure you have enough 
data bars on your phone. If you 
don’t, try moving to a different 
location. OR
Log out and log in again.
Timeout: Server failed 
to respond.Check your settings in the Set-
tings screen and make sure 
they are accurate. OR
Make sure you have enough 
data bars on your phone. If you 
don’t, try moving to a different 
location. 
						

							MaxMobile Communicator iPhone Edition 25
Using MaxMobile 
Communicator
Cannot access voice 
mail list while mail 
box in use.Mail box is in use by 
the AltiGen Voice Mail 
System and is tempo-
rarily unavailable.Wait awhile, then try again.
Mail service is 
unavailable. Please 
check with your 
administrator.Voice mail service is 
not enabled on MAX 
Communication 
Server.Make sure voice mail service 
is started.
The version of Max-
Mobile is out of date.The installed version of 
MaxMobile does not 
match the version of 
MAX Communication 
Server
 on your com-
pany’s phone system 
server.Reinstall MaxMobile on your 
iPhone so it matches the cur-
rent running version of MAX 
Communication Server. Error Message Description Solution 
						

							26MaxMobile Communicator iPhone Edition