AltiGen comm MAXCS 80 New Features Guide

 
MaxCS 8.0 New Features Guide  Page 31 of 46 
 
Figure 22: MaxAgent, Workgroup Queue view 
MaxAgent - Call View 
Four columns are added in Call List view, including: 
 Type – “Normal” for a normal call or “Callback” for a callback call 
 Original Number – The original caller ID 
 Original Name – The original caller name 
 Original Group – The original workgroup where the caller opted for a return call. 
These columns are hidden by default; agents can display hidden columns by right clicking on any...

 
MaxCS 8.0 New Features Guide  Page 32 of 46 
Callback Data in MaxSupervisor 
When the callback call comes into the new WG, if it enters the WG Queue, it will display as “Callback.”  
MaxSupervisor - Workgroup Queue 
Three new columns have been added to the Workgroup Queue view: 
 Original Caller ID – Original caller ID 
 Original Caller Name – Original caller name 
 Original WG – Original workgroup where customer issue callback request 
These columns are hidden by default; agents can display hidden...

 
MaxCS 8.0 New Features Guide  Page 33 of 46 
 
Figure 25:  MaxSupervisor, Workgroup view 
MaxSupervisor - Group Statistics 
Several fields have been added to the Group Statistics table. These fields will appear when the workgroup is ena-
bled for Callback call handling.  
 
Figure 26:  MaxSupervisor, Group Statistics view   

 
MaxCS 8.0 New Features Guide  Page 34 of 46 
 Within Inbound Call Statistics Since Midnight, within Total Inbound Calls, Calls Overflowed/Redirected, are 
two statistics: Callback Requests and Others. 
 A new section, Total Callback Calls Since Midnight, offers two statistics: Callback Connected and Callback 
Failed. 
Callback Data in CDR Search 
Callback data has been added within CDR Search. 
 Under CDR and Group CDR Search, a Callback Type column has been added. 
o  Normal calls will show as...

 
MaxCS 8.0 New Features Guide  Page 35 of 46 
Example: Forwarding to a FaxFinder Extension 
Suppose that you want an extension to forward incoming calls to a FaxFinder extension 2002 which is behind an 
AudioCodes MP202 or MP118 device. This configuration is illustrated in the next figure. 
 
Figure 28: Example of call forwarding with a 3-second delay and DTMF digits to send 
The string in Figure 28 indicates that the call should be forwarded to extension 2002 (for FaxFinder).  Each comma 
inserts a...

 
MaxCS 8.0 New Features Guide  Page 36 of 46 
3. Check Enable Forward to and set it to Free Format. 
4. Enter the appropriate string in the next field. 
 
Figure 30: Example of call forwarding to an outside phone number with a long delay (for Centrex) 
Expanded Caller ID Support 
This feature was added in MaxCS 7.5 Patch 1. 
This feature is designed for support of Caller ID on Verizon SIP Trunks. Unless you are instructed by your service 
provider to set these values, you should only use these fields...

 
MaxCS 8.0 New Features Guide  Page 37 of 46 
If the field does not contain a semicolon, a suffix will be attached, as shown in red in the following line: 
Diversion: Custom diversion text;reason=unknown;privacy=off 
 if there is a semicolon in the text, the suffix will not be attached, as depicted in the following line: 
Diversion: Custom diversion text 
Release SIP Tie-Link Trunk 
This feature was added in MaxCS 7.5 Patch 1. 
This feature has been implemented to support various AudioCodes devices. We...

 
MaxCS 8.0 New Features Guide  Page 38 of 46 
 
 
The extension-specific parameter for this feature, Enable SIP Tie-Link Trunk, is located on the PBX > Extension Con-
figuration page, on the General tab.    
To configure the SIP Trunk, refer to the section SIP Group Configuration starting on page 13. 
Figure 32: The “Enable SIP REFER” parameter for the SIP Trunk    

 
MaxCS 8.0 New Features Guide  Page 39 of 46 
 
Figure 33: SIP Trunk configuration details 
To configure an individual extension, open its General tab and check the option Release SIP Tie-Link Trunk. This 
setting is supported for only virtual extension forwarding. 
 
 
SIP Trunk TLS Support 
This feature was added in MaxCS 7.5 Patch 1. 
MaxCS now supports TLS/SRTP on SIP Trunks.   
MaxCS SIP trunks will not verify a TLS far-end certificate. A self-signed certificate public key is provided under...

 
MaxCS 8.0 New Features Guide  Page 40 of 46 
 AudioCodes Mediant 1000-B PRI / T1 
 AltiGen SIP Trunks 
When configuring SIP Trunks, you no longer see the option Automatic NAT Traversal.  After you upgrade to this 
release, your SIP Trunks will no longer have this parameter.  The option SIP Source Port has been changed to SIP 
Source Port (Non-TLS). The SIP Destination Port field in our example is set to 5061. For AltiGen SIP Trunks, this field 
should be set to port 5067. 
 
Figure 35: Changes to SIP...