AltiGen comm MAXCS 814 VRManager Manual

VRManager™
Manual
MAX Communication Server
Release 8.0
September 15, 2015 

WARNING!
Toll fraud is committed when individuals unlawfully gain access to customer 
telecommunication systems. This is a criminal offense. Currently, we do not 
know of any telecommunications system that is immune to this type of 
criminal activity. AltiGen Communications, Inc., will not accept liability for 
any damages, including long distance charges, which result from 
unauthorized and/or unlawful use. Although AltiGen Communications, Inc.,  
has designed security features into its products, it is...

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Contents
CHAPTER 1
Installing VRManager   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Requirements  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
VRManager Server Requirements  . . . . . . . . . . . . . . . . . . . . . . . . 1
VRManager Client Requirements . . . . . . . . . . . . . . . . . . . . . . . . . 2
Pre-Setup  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installing...

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Edit Menu  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  20
Searching Voice Records   . . . . . . . . . . . . . . . . . . . . . . . . . . .  20
Playing Voice Records  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  22
Displaying Columns  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  22
Sorting   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  23
Media Player Option   . . ....

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CHAPTER 1 
Installing VRManager
VRManager performs recorded file management — indexing, converting, 
tracking, playback, reporting, and other critical functions for call center 
customers who would like to keep recorded files for administrative, legal, or 
quality assurance purposes. 
Requirements
Install VRManager on a different system than the one on which the MAXCS 
ACM server is installed. 
VRManager Server Requirements
VRManager Server must meet the following requirements....

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VRManager Client Requirements
VRManager client systems must meet the following requirements.
Operating Systems supported:
•Windows 7 (32-bit or 64-bit)
•Windows 8.1 (64-bit)
•Windows 10
Client System requirements:
•IBM/PC AT compatible system
•1 GHz CPU or faster
•2 GB hard drive disk space
•1 GB RAM
Pre-Setup 
The SQL 2008 Express database is installed with the VRManager Setup 
program. Java JRE 1.8 will be automatically installed.
Before running Setup, please ensure the following....

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•Problems can occur if you use a Terminal Services or Remote Desktop 
connection to attempt to install a new instance of SQL 2008 Express. If 
problems are encountered, restart the VRManager Setup program from 
the local computer without using Terminal Services or Remote 
Desktop.
Installing VRManager Service
To install VRManager service, you will use one of two methods: Fresh 
install and Upgrade from previous version. 
Fresh Install
If you do a fresh install, the installation...

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Upgrading from an Earlier Version 
To upgrade from an earlier release:
1. Stop the VRM service.
2. Run the Setup program. 
3. Follow the installation instructions as they appear on the screen. 
In the Custom Setup screen, choose to install Voice Record Manager 
Service and Voice Record Manager Admin. If you plan to use 
VRManager Client at this system, also select Voice Record Manager 
Client.
Installing VRManager for a Client
To install VRManager for a client system: 
1. Run the Setup...

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Setting Access Privileges
•The directory of centralized records in the MAXCS ACC/ACM server 
must be shared fully with the VRManager user. This user not only 
requires privilege to read/write to the shared folder, but also read/write 
to the local folder.
•The destination of the backup location must be valid and accessible in 
the local computer or remote computer. The user must have full 
privilege to read/write to the shared and local folders. 

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