AltiGen comm MAXCS 814 VRManager Manual

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CHAPTER 3
Using VRManager Client
To run VRManager Client:
1. Choose Start > Programs > VRManager > VRM Client.
2. Enter the VRM Server IP address or server name, User name and 
Password. 
3. Check the Save Password checkbox to have VRM Client remember 
the password the next time the program is run. 
4. Click OK.
Note:Each Windows user has a unique VRM Client login setting.
VRM Client Main Window
When you start VRM Client, the first window you see is the VRM Client main 
window. 

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At the top is a menu bar, and below is a quick-access toolbar. 
At 
 the bottom 
is a scroll bar for viewin g the display columns.
Note: Each 
 Windows user has a uniaue VRM Client display column in the  
main window.
Menu Bar
Using the menus, you can perf orm the following functions:
•File – Save As, Export to Fil e, Change Password, Exit
•Edit – Search, Play, Display Column, Option
•Report  – Generate report
•Help – VRM Client version information
Quick Access Toolbar
The toolbar...

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File Menu
Saving Files
To save a file, click a voice record in the main window to highlight it, and click 
the Save As button. Or, right-click a voice record and select Save As. 
Export to File
To export search results to a tab-separated text file (.txt), choose File > 
Export To File from the main menu,or right-click the search results list and 
choose Export To File. 

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Change Password
To change your password: 
1. Choose File > Change Password from the main menu. 
2. Enter the necessary information in the Old Password, New Password 
and Confirm Password fields, then click OK. The new password applies 
at the next log in.
Edit Menu
Searching Voice Records
To search voice records, choose Edit > Search or click Search in the 
toolbar. You can search based on the following conditions: 

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The relational symbols for each condition include:
= (equal)
< (greater than)
> (less than)
>= (less than or equal to)

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Searching for All an Extension’s Voice Records
If you query a specified extension’s voice records and in that query you also 
specify a workgroup, the query results show only the extension’s voice 
records related to the workgroup. The results do not show non-workgroup 
voice records. 
If you want the query results to display all voice records for that extension, 
leave the WorkGroup field blank.
Playing Voice Records
To play a voice record,
Click a voice record in the main window to...

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•Workgroup
•Length
•Date
•State – There are three states that a record file can be in:
Delete: In this state, a record cannot be played or saved.
Backup: In this state, you must manually put the right backup media 
in the path if you back up the record and remove it.
Normal: In this state, the file can be played or saved.
•Comment
To select columns for display, 
1. Choose Edit > Select Column. The fields in the Visible list appear as 
columns under the VRM toolbar.
2. Use the...

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If the media player is not defined, VRManager does not play the file, and 
instead opens a dialog box so you can assign a media player. You can also 
select the media player by choosing Edit > Op t io n. In the dialog box, select 
the Media Player Location by typing the path in the field or using the browse 
button (...), then click OK.
Report Menu
You can generate reports based on agent, workgroup, DNIS or date. To 
generate a report,
1. Choose Report from the main menu or click the...

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4. A window show the selected parameters. From there, select Print 
Setup, Preview, Print, or Export (as a tab-separated text file). 

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