AltiGen comm MAXCS 87 CDR Manual
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Call Detail Reporting MAX Communication Server Release 8.0 September 29, 2015
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WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc., will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. Although AltiGen Communications, Inc., has designed security features into its products, it...
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CDR Manual i Contents CHAPTER 1 Installing CDR Search . . . . . . . . . . . . . . . . . . . . . . . . . . 1 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Pre-Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 To install CDR Search on a Client Machine . . . . . . . . . . . . . . . . . . . . 2 Uninstalling CDR Search...
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ii CDR Manual Statistics (WG Statistics) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Exporting Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Printing Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 CHAPTER 4 Data Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Common Features of ILS and ELS . . . . . . . . . . . . . . . . . . . . . . . . . 35 Differences between...
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CDR Manual iii CHAPTER 6 CDR / Workgroup CDR Search: Typical Searches . . 79 Example CDR Searches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Example Workgroup CDR Searches . . . . . . . . . . . . . . . . . . . . . . . . 81 Example Call Sequences and their Effect on CDR Records . . . . . . 82 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
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iv CDR Manual
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CDR Manual 1 CHAPTER 1 Installing CDR Search CDR Search is a client application that lets you search a Call Detail Reporting database. You can install CDR Search on either the system server or on an administrator client desktop. CDR Search 8.0 works only with MAX Communication Server (MAXCS) ACM 8.05. Important:MAXCS client programs earlier than MAXCS 8.0 cannot be installed in the same computer running 8.0 clients. System Requirements The client system must meet the following minimum...
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Pre-Installation Checklist 2 CDR Manual • Microsoft SQL Server 2008 Express • Microsft SQL Server 2012 SP1 Important:Refer to “Limitations” for a list of limitations for CDR Search. Pre-Installation Checklist Before installing CDR Search, make sure the following is done: • MAXCS 8.0 ACM has been installed on the system server. • TCP/IP is enabled on both machines. • The client is able to connect to the server on the network. • The person installing CDR Search has local administrator rights on the client...
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Installing CDR Search CDR Manual 3 Downgrade Procedure 1. Go to Control Panel > Add/Remove Programs and remove the CDR Search 8.0 program and ALL OTHER 8.0 client applications (including MaxCommunicator, MaxAgent, MaxSupervisor, MaxOutlook, and AltiConsole). 2. Reboot your system. 3. Go to “:Program Files\AltiGen\Shared Files\” and remove AlpInterface.dll. Note:The AlpInterface might be located under “\WinNT\System32\”, “\Windows\System32\” or some other location. Use the Search for Files and...
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Downgrade Procedure 4 CDR Manual