AltiGen comm MAXCS 87 CDR Manual

CDR Manual 35
CHAPTER 4 
Data Storage
MAXCS can store data using either an Internal Logger Service (ILS) or up 
to two External Logger Service (ELS). CDR Search can use either ILS or 
CDR to search stored data. 
Call detail record data (CDR) and workgroup-related statistical data (RTM) 
are stored in the same database but in different tables. These two storage 
systems are described below. 
Common Features of ILS and ELS
• Status can be monitored in MaxAdmin through the bottom of the Main 
Window or...

Differences between ILS and ELS
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• Status monitoring of connection between MAXCS and Logger 
Service—User Database ID and Client ID can be used to verify 
connection to Logger Service. “Database ID” is fixed to “Default” and 
cannot be found on any GUI. “Client ID” is mentioned as “Password” 
in MaxAdmin and External Logger Service Configuration. If the 
verification fails, the status of the Logger Service is “Invalid 
Password,” which can be monitored by the administrator.
• If no database...

Data Storage
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In order to implement remote manager ability, a Log Service configuration 
window can be accessed in MaxAdmin.
Use the Log Service Configuration window to Add, Edit and/or Remove 
a Log Service.
External Logger Server Configuration Tool
The External Logger Configuration Tool is used to configure Logger 
Server. Currently, all configurations are saved into registry, so any change 
in configuration will not work unless Logger Service is restarted. When the 
configuration is...

External Logger Server Configuration Tool
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Configuration GUI for External Logger Server
For ELS, only Database ID, Password, ODBC Source Name, Login ID 
and Password are configurable. Other parameters, such as TCP port and 
buffer folder, cannot be changed. If the database is a Microsoft Access 
Database, ELS can purge and back up the database on demand.
Testing the DB Dialog
The Test button is used for testing and diagnosing the ODBC database. It 
can test whether the ODBC source, Login ID...

Data Storage
CDR Manual 39
When the ODBC information is correct, the tool will check all tables 
required and will try to find all differences. If the database in not 
compatible, the OK button will be disabled.
Limitations
• One Internal Logger Server per computer.
• One External Logger Server per computer.
• One Super Logger Server per computer.
• One Internal, External and Super Logger Server can be installed in the 
same computer. 

External Logger Server Configuration Tool
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• One MAXCS can only output data to, at most, one Internal Logger 
Server and two External Logger Servers.
• Internal Logger Server only serves MAXCS of same computer.
• Internal Logger Server only supports Microsoft Access Database.
• Internal and External Logger Server do not support multiple databases.
• One Database Connection license is required for every Logger Server 
and every CDR Search requires one additional license.
• External Logger...

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CHAPTER 5 
Records and Data Schema
This section contains explanations  of the CDR search results records, 
including the data schema. 
Important!
In order to reduce th e storage space of the database, records with all zero 
files are not written  to the database.
Search Results
This section explains the fields  in all the CDR Search results windows.
CDR Search / Group CDR Search Results: Summary 
Window
Field Definition
ID Number assigned by CDR Search to this record
Time/Extension/...

Search Results
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CDR Search / Group CDR Se arch Results: Detail 
Window
Field Definition
ID Number assigned by CDR Search to this record
Session ID Unique number assigned by MAXCS to this call
Sequence ID Unique number to identify multiple records of same call 
(same session ID)

, beginning with 0.
Conference ID Unique number to identify multiple conference calls.
Date Date of call
Time Start time of call
Duration Duration of call 
(En
 dTime minus StartTime; see 
Table  , “Table:...

Records and Data Schema
CDR Manual 43
Record Window for Call Info
This is shown in the “Call Details” section.
FieldDefinition
Node IDServer ID (System ID) assigned to a MAXCS system in 
MaxAdmin
Session IDSession ID: a unique number, usually 9 digits or larger, assigned 
by MAXCS to a call
Internal CallInternal or external call
DirectionDirection of the call (incoming or outgoing)
Start Time
Outgoing call: Date / time when caller receives ringback, busy, or 
connect signal
Incoming call: Date / time...

Search Results
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VM DurationDuration after a call goes into voicemail box; includes 
greeting, false attempts at messages, and review of 
message, and includes VM Record Duration
VM Record DurationDuration of recording time for a VM message that was 

Length field of a voicemail.
Hold DurationDuration while call was on hold or parked
Talk DurationDuration while the call is answered by a person; see Table , “Table: CDRMAIN" for details)
Record DurationDuration of conversation recording...