AltiGen comm MAXCS 89 MaxCommunicator Manual

MaxCommunicator Manual 25
Shortcut-Key Dialing and Smart Tag Dialing
Shortcut-key dialing — If you configured your 
MaxCommunicator to let you use shortcut keys to dial a selected 
phone number in another program, for example, Excel or Internet 
Explorer, you can make a call by selecting the number and using 
those shortcut keys. To find out more about this option and how 
to configure it, see “Select-n-Dial” on page 54.
Smart Tags
If you configured your MaxCommunicator to enable Smart Tags, 
you can...

26MaxCommunicator Manual This tab lists speed dial numbers that you have configured at your 
extension (extension speed dial numbers), and it lists speed dial 
numbers, if any, that have been set up for your extension by the 
system administrator (system speed dial numbers). You can see 
in the Type column which numbers are extension speed dial 
numbers and which are system speed dial numbers.
To call a speed dial number, click the number in its Number 
column. 
Setting Up and Editing Extension Speed...

MaxCommunicator Manual 27
Redialing
To redial the last number called, click the Redial button. If the 
Redial button is not on your MaxCommunicator screen, you can 
display it by right-clicking on a command button, choosing 
Customize Toolbar Buttons, and adding Redial to your 
Customize Bar list. Click OK.
Placing Calls on Hold
During a phone call, either click the word Connected in the call’s 
State cell or click the Hold button in the MaxCommunicator 
toolbar. The state of the call is changed from...

28MaxCommunicator Manual
When you are ready to reconnect to the call on hold, click Hold in 
the State cell of the call. The call goes to the connected state.
Transferring Calls
Note:Agents using Polycom VVX model phones, refer to the 
MAXCS Polycom user guides for instructions on additional 
ways that you can transfer calls. The user guides for the 
various Polycom models can be found on AltiGen’s MAXCS 
web site, at: http://maxcs.com/support/current-manuals. 
Click here
 to open that page....

MaxCommunicator Manual 29 At any time before or after the person you’re transferring to 
answers the phone, you can cancel the transfer by clicking 
the No button or by closing the dialog box.
If the transfer is canceled, MaxCommunicator reconnects the 
call to your extension. The call is also reconnected if the third 
party doesn’t answer.
Transferring to Voice Mail
While connected to a call, click the To Voicemail button in the 
toolbar. In the box that pops up, choose the extension you want 
to send...

30MaxCommunicator Manual Note:You can forward a call to an auto attendant without 
answering it by clicking the To AA button while the call is 
ringing.
Forwarding Calls Using Do Not Disturb
If allowed, click the DND button to forward all incoming calls 
according to your “Enable Busy Call Handling” settings. See “Busy 
Call Handling and No Answer Handling” on page 57.
Conference Calls
Note:Agents using Polycom VVX model phones, refer to the 
MAXCS Polycom user guides for instructions on additional 
ways...

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•Dragging — While connected to one party, drag a Hold call to 
the Connected call, or drag a number from the Directory, 
Speed Dial, Contacts, or Monitor tabs to the Connected call. 
Repeat to add more callers. Each call in the conference 
displays Conferencing state. 
•Dialing — While connected to one party, in the dialing field 
enter the extension or phone number you want to conference 
with, then click the Conference button.
While MaxCommunicator dials the new number, the...

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Canceling Conference Calls
You can cancel the conference using any of the following methods: 
•Click the No button in the confirmation dialog box.
•Close the conference confirmation dialog box.
•Click the FLASH button.
•Right-click the appropriate call and select Drop From 
Conference.
Normally, after canceling you will be reconnected automatically to 
the initial call. If you are not automatically reconnected and want 
to reconnect to the first call, click the call’s Hold...

MaxCommunicator Manual 33 Note:With Polycom phones, if the conference initiator hangs up 
and there are only two parties left on the conference call, 
then the call reverts to a direct call. 
However, if the conference initiator is one of the two 
remaining callers, the call will remain a conference call. 
In this scenario, neither party can transfer the call to 
another party. If the conference initiator wants to transfer 
the call, the initiator must conference in the other party 
and then drop off....

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Working in the MeetMe Conference Window
•Click a button to perform a function (for example, create a 
meeting). The buttons at the bottom of the window are labeled 
with their function; the buttons at the top of the window 
perform the same functions. In addition, at the top of the 
window, you can choose to display outdated meetings by 
checking the Display Outdated Meetings check box. 
Deselect the check box to hide outdated meetings.
•Select an existing meeting to perform a...