Amanda Soho Usage Manual

							Using Amanda15
To be called at your extension when a message is left for you:
  (For login information, see “Logging into Amanda” on page 2.)
+  
  +     +      +      + the number of the notification record (1-3)
   (to be called on weekdays)
 +      +     (to be called on weekends)           +   extension   +   
   
     number
 (to be called every day)
Amanda calls your extension number and plays the following four times: 
your Name and Extension recording, the total number of messages, and the 
number of unheard messages. Because she does not know if she has been 
successful, she will recall your extension at half hour intervals until you pick 
up your messages or until she has tried to reach you six times.
To be called at an outside number when a message is left for you:
  (For login information, see “Logging into Amanda” on page 2.)
  +  
  +     +      +      +  the number of the notification record (1-3) 
   (to be called on weekdays)
 
 +       +     (to be called on weekends)          +   telephone number   +   
   
(including outside 
line, area code, etc.)
 (to be called every day)
Amanda calls the telephone number and plays the following four times: your 
Name and Extension recording, the total number of messages, and the 
number of unheard messages. Because she does not know if she has been  
						

							16 Using Amanda@SOHO
successful, she will recall the telephone number at half hour intervals until 
you pick up your messages or until she has tried to reach you six times.
To be paged when a message is left for you:
  (For login information, see “Logging into Amanda” on page 2.)
  +  
  +     +      +      + the number of the notification record (1-3)  
   (to be called on weekdays)
 +       +     (to be called on weekends)           +  pager number  + 
   
(including outside 
line, area code, etc.)
 (to be called every day)
Amanda calls the pager number, waits four seconds, dials your extension 
number, and hangs up. Because she does not know if she has been 
successful, she will recall the pager number at half hour intervals until you 
pick up your messages or until she has tried to reach you six times.
Reviewing Notification Records
You can review your notification records at any time. Amanda tells you the 
number for the record and the number it calls.
To review notification records:
  (For login information, see “Logging into Amanda” on page 2.)
  +  
  +     +      +     
						

							Using Amanda17
Disabling Notification Records
When a notification record is in error or obsolete, you can disable it.
To disable a notification record:
  (For login information, see “Logging into Amanda” on page 2.)
  +  
  +     +      +       +  the notification record (1-3) 
Managing Messages
You can listen to messages, then forward them, reply to them, or delete them.
Listening to Messages
Usually, Amanda plays messages in the order that they were received (oldest 
to newest).
Messages are saved until you delete them, so delete old messages from your 
mailbox as soon as possible. 
						

							18 Using Amanda@SOHO
To play messages you have received:
  (For login information, see “Logging into Amanda” on page 2.)
  +  
 +  
Options: More options:
Next messageReplay messageDelete messageRestore the message you just deleted
  +    
Previous messageForward messageReply to messagePlay date/time of current message
  +    
Pause 30 sec./ResumeIncrease volumePrevious menuNext new message (or next message)
  +    
Rewind a bitDecrease volumeFast forward a bitContinuous delete
  +  
Continuous play
  +   
						

							Using Amanda19
Forwarding Messages
You can forward messages left for you to any other Amanda user. For 
example, you might need to reroute a message to the coworker who should 
have received it in the first place.
Adding a prefix to the forwarded message lets the other user know that you 
received the message first and allows you to provide instructions regarding 
the message. 
To forward the message you just listened to:
Select mailbox or 
list of mailboxes Add Prefix (Recommended)
     +  mailbox  +     +
  +     +  
  +  record prefix  +    +  
hang up or add options  +  
  +
(see options below)
  + list number  +
A personal 
list is:
,  
or .
A system 
list is:
, 
, or
.
 
Send without
 verification  
Send with 
verification
(With verification, you are no-
tified when the recipient hears 
the message.) 
						

							20 Using Amanda@SOHO
OptionsDial
Make the message private.
(Private messages cannot be forwarded.)
Specify a delivery date 
and time
N
OTE:Any item (day, 
mon., yr., hr., or 
min.) not speci-
fied takes its 
value from the 
current date and 
time. If you use 
13 through 23 for 
hours after noon, 
you are not asked 
whether you 
meant 
A.M. or 
P.M.
  +  any combination of the following:
  +  the month  +     +
  +  the day of the month  +     +
  +  the year  +      +  
  (for A.M.)  + 
  +  the hour  +     +  
  (for P.M.)  +  
  +  the minutes  +  
For example, if you create a message Friday afternoon that 
no one should listen to until Monday morning (June 2nd), 
set June 2nd at 9:00 A.M. as the delivery date and time:
  +  
  +  
  (the month)  +     +  
  +  
  (the day of the month)  +     +  
  +     (the hour)  +     +      (for 
A.M.)  + 
  +
    (the minutes)  +     +    (to finish)
If you set a date and time in the past, the message is sent 
immediately.  
						

							Using Amanda21
NOTE:After forwarding a message you have received or sending 
a message you have created to one mailbox, personal mail-
ing list, or system mailing list, you can repeat the procedure 
for another mailbox or list.
Replying to Messages
You can reply to any messages you received from other Amanda users.
To reply to the message that you just listened to:
Deleting Messages
You can delete messages. If you make a mistake, you can restore a deleted 
message—but only if you have not changed menus or hung up.
To delete the message that you just listened to:
  +     
Be careful because pressing additional  ’s deletes additional messages.
For example, pressing   deletes this message and the next.
  +     +    +  record your reply  +    +  hang up or add options  +     +
(use options listed for 
   forwarding messages)
 
Send without 
verification  
Send with 
verification
(With verification, you are 
notified when the recipient 
hears the message.) 
						

							22 Using Amanda@SOHO
To restore the most recently deleted message:
   +     
(repeat to restore 
additional messages)
This works after deleting the message, but not if you have hung up or 
returned to the top-level menu.
Sending Messages
When you have an announcement to make to several users or want to leave a 
message for a user that you know is out of the office, you can send a message 
to an individual mailbox or a list of mailboxes. 
(See “Managing Personal Mailing Lists” on page 23 for more information 
about lists.) 
Select mailbox or
list of mailboxes
  +  
  +  
     +  mailbox  +     +   
     +  record message  +    +
(For login information, see 
“Logging into Amanda” on 
page 2.)
  + list’s number  +
A personal 
list is:
,  
or .
A system 
list is:
, 
, or
.add one or more options  +     +
 (use options for 
 forwarding messages)
Send without 
verification  
Send with 
verification
(With verification, you are 
notified when the recipient 
hears the message.) 
						

							23 Using Amanda@SOHO
Leaving a Message for Someone Else
If you answer the telephone for more than one person, or even if you get a 
wrong number, you can allow a caller to leave a message for another user (or 
mailbox). 
How you do this depends on how your telephone switching system transfers 
or conferences calls. The following procedure tries to cover all cases, but 
check with your administrator for specific instructions.
To allow a caller to leave a message for someone:
1. Transfer the call to Amanda. (Usually, you press the Conference or 
Transfer button on your telephone.)
2. After Amanda answers, dial   or  . 
    works on any telephone switching system. However, 
if you hear Amanda say, “That was an invalid entry,” just use:
 .
3. Enter the mailbox to receive the message.
4. Complete the call transfer. (Usually, you just hang up.)
Managing Personal Mailing Lists
Amanda allows you to have three personal mailing lists, which you create 
and manage using the lists menu. You use these lists to send and forward 
messages. 
						

							24 Using Amanda@SOHO
To create a mailing list:
       (For login information, see “Logging into Amanda” on page 2.)
+  
  +  the list’s number (1-3)  
+     +  mailbox  +    
(repeat for each mailbox)
 +
   
  + record a name or description to identify the  list  +   
To modify an existing mailing list:
Do any (or all) of these:
(to review the list)
 
(to add mailboxes to the list)
    +  mailbox  +     +
  +  
  +  the list’s number (1-3)  +  (repeat for each mailbox)
(For login information, see
 “Logging into Amanda” on page 2.)(to delete mailboxes from the 
list)
    +  mailbox  +     +
  (repeat for each mailbox)
(to rename the list)
  + rerecord list name  +  
or description
1