Amanda Telephone Features Manual

							Using Amanda15
Sending Messages
When you have an announcement to make to several users or want to leave a 
message for a user that you know is out of the office, you can send a message 
to an individual mailbox or a list of mailboxes. 
See “Managing Personal Mailing Lists” on page 18 for more information 
about lists.) 
If your Amanda system does not use the fast method to forward and send 
messages, you must press:
 before you input a mailbox number
 before you input a list number (instead of the    )
 before you record a prefix
 to save that prefix followed by    to send without verification and    
to send with verification
Select mailbox or
list of mailboxes
  +  
  +  
  mailbox  +     +   
  record message  +    +
   +  list number  +
A personal 
list is:
 
through 
 (but not 9).
A system list is:
 
through 
 
(but not *9)..add one or more options  + 
 (use options for 
 forwarding messages)
Send with 
verification  
Send without 
verification
(With verification, you are 
notified when the recipient 
hears the message.) 
						

							16 Using [email protected]/Windows Telephone Features
NOTE:When addressing a message as a user, your can press 
 (or whatever the extension is for your employee 
directory) to find another user’s extension. 
Depending on the options set on your system, you might be 
prompted: “To select this extension, press *. Otherwise, 
press # to continue.” When there are no more matching di-
rectory entries, the prompt is: “To search the directory 
again, press *. Otherwise, press #.”
Being Notified about Messages
Amanda can be configured to notify you when you have a message. She can 
call your pager to display the total number of messages and the number of 
new messages. She can use relay paging to display or forward a telephone 
number entered by your caller (if he pressed # while listening to your 
greeting). She can even call you at home or on your cellular telephone. She 
can notify you about all messages and/or about messages marked urgent. All 
notification methods can be scheduled by time and day of the week. See your 
administrator for details.
Changing a Pager Number by Telephone
You can change the telephone number for a pager over the telephone. 
To change the pager number:
  +  
  +     + notification record’s number (1–10)  +  
new pager number  +  
To exit without changing a notification record, press   instead of a record 
number or pager number.
N
OTE:To be changed, the notification record must be active and 
currently contain a number in its Variable field. That field 
might be a home telephone number or some other number 
rather than a pager number. 
						

							Using Amanda17
Leaving a Message for Someone Else
If you answer the telephone for more than one person, or even if you get a 
wrong number, you can allow a caller to leave a message for another user (or 
mailbox). 
How you do this depends on how your telephone switching system transfers 
or conferences calls. The following procedure tries to cover all cases, but 
check with your administrator for specific instructions.
To allow a caller to leave a message for someone:
1. Transfer the call to Amanda. (Usually, you press the Conference or 
Transfer button on your telephone.)
2. After Amanda answers, dial   or  . 
    works on any telephone switching system. However, 
if you hear Amanda say, “That was an invalid entry,” just use:
 .
3. Enter the mailbox to receive the message.
4. Complete the call transfer. (Usually, you just hang up.) 
						

							18 Using [email protected]/Windows Telephone Features
Managing Personal Mailing Lists
Amanda allows you to have 29 personal mailing lists, which you create and 
manage using the lists menu. You use these lists to send and forward 
messages.
To create a mailing list:
  +     +  the list’s number (1-8, 10-30)  +     +  mailbox  +     + 
         (repeat for each mailbox)
  +     +  record a name or description to identify the list  +    
						

							Using Amanda19
To modify an existing mailing list:
Managing Messages Sent by Fax
A message can be faxed to your mailbox. Amanda lets you know that the 
message is a fax. You can retrieve it by: 
 Calling from a fax machine
 Providing the telephone number for a fax machine
To get a particular fax message when calling from a fax machine: 
  +    +  locate the fax message  +     +     +  
press the Start button on your fax machine
Do any (or all) of these:
(to review the list)
 
(to add users to the list)
    +  mailbox  +     +
  +  
  +  the list’s number (1-8, 10-30) +  (repeat for each mailbox)
(to delete users from the list)
    +  mailbox  +     +
  (repeat for each mailbox)
(to rename the list)
  + rerecord list name  +  
or description
1 
						

							20 Using [email protected]/Windows Telephone Features
To get all fax messages when calling from a fax machine: 
  +    +     +     +  
press the Start button on your fax machine
When not calling from a fax machine: 
  +     +  locate the fax message  +     +     +     
fax machine’s telephone number  +  
Managing Guest Mailboxes
If your Amanda system administrator has configured the system to allow 
guests, you can give a guest mailbox to another person. In this way, someone 
working for you temporarily can receive messages. He can check for those 
messages using any extension that has access to Amanda.
The guest mailbox’s privileges are those defined by the guest mailbox 
template (usually mailbox 996). Check with your Amanda system 
administrator to determine the security code.
To create a guest mailbox:
  +  
  +     +  write down the guest mailbox
The security code is usually the same number as the guest mailbox. Check 
with your administrator to be sure.
To access a guest mailbox:
Dial:
 _______ (Amanda’s number)  +  
  ( or      )  + 
host’s mailbox  +     +     +  guest mailbox  + guest’s security code 
						

							Using Amanda21
Now the guest can use Amanda’s services.
To leave a message for a guest:
Dial:
 _______ (Amanda’s number)  +  
  ( or      )  + 
host’s mailbox  +     +  guest mailbox  +  hear guest’s greeting  +  leave message
To delete a guest mailbox:
  +  
  +     +  the guest mailbox to be deleted
To review your guest mailboxes:
  +  
  +     
Amanda plays the name and extension recordings for your guest mailboxes.
Setting Up a Security Phrase
Depending on the voice mail options selected by your company, you may 
use voice security phrase as an alternative to a security code entered from a 
telephone keypad. As Amanda learns the phrase, you will be asked to repeat 
it at least twice. Wait for the tone each time.
To set up a security phrase:
  +  
  +     + state and restate the phrase as often as asked 
						

							22 Using [email protected]/Windows Telephone Features 
						

							IndexI–23
A
accessing
guest mailboxes
 20
after-hours greetings 5
Amanda
calling
 2
setting up 3
user’s introduction 1
auto-scheduling
call processing changes
 8
away-from-the-office greet-
ings
 6
B
busy message
recording
 4
C
call control
 7
call processing
scheduling changes
 8
call screening 7
calling
Amanda
 2
calls
controlling
 7
screening 7
changing
greetings
 6
mailing lists 19
pager telephone number 
for notification
 
16
security code 7
changing lists
managing
 19
controlling
calls
 7
conventions iv
copyright ii
creating
guest mailboxes
 20
mailing lists 18
custom busy message
recording
 4
D
deleting
guest mailboxes
 21
messages 14
Do Not Disturb 8
E
examples
greetings
 5
F
faxes
messages sent as
 19
forwarding
messages
 10
G
greetings
after-hours
 5
away-from-the-office 6
changing current 6
examples 5
listening to 6
offsite 6
recording 4
system 6
vacation 6
guests
accessing mailboxes
 20
creating mailboxes 20
deleting mailboxes 21
leaving messages for 21
mailboxes 20
removing mailboxes 21
reviewing mailboxes 21
using mailboxes 20
H
hearing
messages
 9
I
introducing
Amanda
 1
L
leaving
messages
 17, 21
Index 
						

							24 Using [email protected]/Windows Telephone Features
listening
greetings
 6
listening to
messages
 9
lists
creating
 18
M
mailboxes
guests
 20
scheduling changes 8
mailing lists
creating
 18
managing 17
modifying 19
updating 19
making
recordings
 3
managing
guest mailboxes
 20
messages 8
personal mailing lists 17
recorded greetings 6
messages
deleting
 14
faxed 19
forwarding 10
leaving 17, 21
managing 8
notification 16
playing 9
recording busy message 4
replying to 10
sending 9, 15
modifying
mailing lists
 19
N
Name and Extension recording
recording
 3
notification
changing pager telephone 
number
 16
messages 16
O
offsite greetings
 6
options
reviewing
 8
P
pager
number
 16
personal mailing lists
creating
 18
managing 17
playing
messages
 9
R
receiving
faxed messages
 19
recording
custom busy message
 4
greetings 4
Name and Extension re-
cording
 3
removing
guest mailboxes
 21
replying to
messages
 10
reviewing
greetings
 6
guest mailboxes 21
options 8
S
samples
greetings
 5
scheduling
call processing changes
 8
screening
calls
 7
security codes
changing
 7
security phrases 21
sending
messages
 9, 15
setting up
Amanda
 3
system
greeting
 6
T
trademarks
 ii
U
updating
mailing lists
 19
uses
fraudulent
 iii
using
guest mailboxes
 20
system greeting 6
V
vacation greetings
 6
W
warranty
 ii