Amanda Telephone Features Manual

Using
Am
[email protected]/
Windows
Telephone Features
Version 3.xx
User’s Guide: 7/01 Edition 

ii Using [email protected]/Windows Telephone Features
Copyright and Trademark Notices
Copyright  1998–2001 The Amanda Company. All Rights Reserved. This 
guide and the software described herein are copyrighted with all rights 
reserved. No part of this publication may be reproduced, transmitted, stored 
in a retrieval system, or translated into any language in any form by any 
means without the prior written permission of The Amanda Company.
Amanda and Amanda@ are registered trademarks and sales...

iii
INTERRUPTED USE, LOST PROFITS, COST OF PROCURING 
SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES, EVEN IF THE 
AMANDA COMPANY OR AN AUTHORIZED AMANDA COMPANY 
DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH 
DAMAGES. YOU AGREE THAT THE AMANDA COMPANY’S 
LIABILITY ARISING OUT OF CONTRACT, NEGLIGENCE, STRICT 
LIABILITY, WARRANTY, OR OTHER LEGAL OR EQUITABLE 
THEORY SHALL NOT EXCEED ANY AMOUNTS PAID BY YOU FOR 
THIS PRODUCT. Any written or oral information or advice given by 
Amanda Company dealers,...

iv Using [email protected]/Windows Telephone Features
Conventions
This manual uses the following terminology and conventions:
AmandaThe name by which this manual refers to the 
[email protected]/Windows system to make reading 
about the system easier. Because of the name Amanda, the 
system is also referred to as “she.”
callerSomeone who calls into Amanda. A caller often obtains in-
formation, leaves a message for someone, and/or provides 
information. Because Amanda is referred to as “she,” call-
ers...

Contents
Copyright and Trademark Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Limited Warranty on Software  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Fraudulent Usage Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  iii
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
Using Amanda . . . . . . . . . . . . . . . . . . . ....

vi Using [email protected] Telephone Features
Leaving a Message for Someone Else . . . . . . . . . . . . . . . . . . . . . . . . . . . .  17
Managing Personal Mailing Lists  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  18
Managing Messages Sent by Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  19
Managing Guest Mailboxes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  20
Setting Up a Security Phrase . . . . . . . . . . . . . . . ....

Using Amanda
[email protected]/Windows is an automated telephone attendant and 
voice processing system designed especially for ease of use and flexibility. 
To you and the people who call you, Amanda is also a voice on the telephone 
guiding you to people, services, and messages. 
Each user of the Amanda system has both a mailbox and a telephone 
extension number. These are usually the same number. The extension 
number is what Amanda dials to reach you when you have a call. The 
mailbox identifies a...

2 Using [email protected]/Windows Telephone Features
Depending on decisions made by your Amanda system administrator, you 
may not have access to all the features described here. Check with your 
system administrator if some of the features appear to be different or 
missing.
T
IP: For best results, answer your telephone at the beginning of 
a ring.
Logging into Amanda
To perform the operations explained in this chapter, you must log into 
Amanda, identifying yourself with your mailbox and/or security...

Using Amanda3
To hang-up from within the menu system:
 Dial . 
N
OTE:You can hang up on Amanda at any time. However, if you 
have an older model telephone switching system, Amanda 
waits to be sure a disconnect has occurred. 
If you dial   before hanging up, Amanda 
doesn’t need to wait, and the port becomes available faster.
Setting Up Amanda
As a new Amanda user, you should create a name and extension recording, 
one or more greetings, a busy message. These preparations allow your 
callers to know...

4 Using [email protected]/Windows Telephone Features
example, if a message is sent to you with verification, the sender hears 
this recording as part of the verification message. 
Until you make this recording, Amanda says only the number of the 
mailbox: 
“mailbox 2-4-7.”
At least one greeting  
  +  
  +  the greeting’s number  (1-7)  +     +  
record greeting  +  
When Amanda rings your extension and you do not answer, she plays a 
greeting. You can have up to seven of these greetings. For example,...