Amanda Work Group 7xx User Guide

Using Amanda5
After any recording:
Sample Greetings
This section contains sample greetings for a variety of occasions. It is 
important that each greeting be as informative as possible. See “Recording 
Greetings” on page 3 for a standard example of each type of recording: the 
Name and Extension recording, the Ring No Answer greeting, and Custom 
Busy greeting.
After-hours Greeting
Many Amanda administrators set up each mailbox so that greeting 1 plays 
for routine working hours and greeting 2 plays for...

6 Using [email protected]/DOS Telephone Features
Away-from-the-office Greetings
“Chris Wang of Homestead, Inc. will be out of town until Monday, May 5th. 
While I am gone, my associate, Matthew Lee, is handling all my business 
calls. Please call Matthew at Extension 557. I will be unable to check my 
messages until I return.”
“Chris Wang of Homestead, Inc. will be off-site until Monday, May 5
th. 
While I am gone, my associate, Matthew Lee, is handling my business calls. 
Please call Matthew at...

Using Amanda7
To change which greeting is heard:
Changing Your Security Code
Your initial security code is usually your mailbox number or 997. It is a good 
idea to change it immediately and often.
To change your security code:
  +  
  +     +  new code  +     + new code (to confirm)
Controlling Calls
This section explains how you can screen calls, turn do not disturb on and 
off, and control what your callers hear when your line is busy or when you 
cannot answer your telephone.
Screening Calls
By...

8 Using [email protected]/DOS Telephone Features
When You Are Unavailable
On hectic days or when you are out of the office, you can use Amanda’s Do 
Not Disturb to keep your extension from ringing. Callers hear your greeting 
immediately and can leave you a message. Your coworkers are also not 
disturbed by your ringing extension.
To turn Do Not Disturb on or off:
  +  
  +    
Reviewing Options
You can review the current settings for options such as Do Not Disturb and 
call screening.
To review option...

Using Amanda9
Listening to Messages
You will use Amanda primarily to listen to and send messages.
Usually, Amanda plays messages in the order that they were received (oldest 
to newest). She makes an exception for urgent messages, playing them in 
newest to oldest order and prior to any other messages. 
Normally, messages are saved until you delete them, so delete old messages 
from your mailbox as soon as possible.
Your Amanda system may have been configured differently. For example, it 
may play new...

10 Using [email protected]/DOS Telephone Features
Forwarding Messages
You can forward messages left for you to any other Amanda user. For 
example, you might need to reroute a message to the coworker who should 
have received it in the first place.
Adding a prefix to the forwarded message lets the other user know that you 
received the message first and allows you to provide instructions regarding 
the message. You can bypass this step and still set a future delivery date and 
time.
To forward the...

Using Amanda11
OptionsDial
Make the message urgent.
Make the message private.
(Private messages cannot be forwarded.)
Specify a delivery date 
and time  +  any combination of the following:
NOTE:  Any item (day, 
mon., yr., hr., or 
min.) not specified 
takes its value from 
the current date 
and time.
If you use 13 
through 23 for 
hours after noon, 
you are not asked 
whether you meant 
A.M. or P.M.
  +  the month  +     +
  +  the day of the month  +     +
  +  the year (use 2 or 4 digits)  +      +...

12 Using [email protected]/DOS Telephone Features
NOTES:After forwarding a message you have received or sending a 
message you have created to one mailbox or list, you can 
repeat the procedure for another mailbox or list. A config-
uration option (set by your Amanda administrator) allows 
messages to be sent to more than one mailbox or list.
When addressing a message as a user, your can press 
 (or whatever the extension is for your employee 
directory) to find another user’s extension. 
Depending on...

Using Amanda13
Replying to Messages
You can reply to any messages you received from other Amanda users.
To reply to the message that you just listened to:
Deleting Messages
You can delete messages. If you make a mistake, you can restore a deleted 
message—but only if you have not changed menus or hung up.
To delete the message that you just listened to:
  +     
Be careful because pressing additional  ’s deletes additional messages.
For example, pressing   deletes this message and the next.
To restore...

14 Using [email protected]/DOS Telephone Features
This works after deleting the message, but not if you have hung up or 
changed menus.
To delete all messages:
   +     
Sending Messages
When you have an announcement to make to several users or want to leave a 
message for a user that you know is out of the office, you can send a message 
to an individual mailbox or a list of mailboxes. 
(See “Managing Personal Mailing Lists” on page 16 for more information 
about lists.) 
N
OTE:When addressing a message...