Amanda Work Group Administrations 7 Xx Instructions Manual
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Administering Am [email protected]/ DOS Version 7.xx Administrator’s Guide Edition 7/01
ii Administering [email protected]/DOS Copyright and Trademark Notices Copyright 1992–2001 The Amanda Company. All Rights Reserved. This guide and the software described herein are copyrighted with all rights reserved. No part of this publication may be reproduced, transmitted, stored in a retrieval system, or translated into any language in any form by any means without the prior written permission of The Amanda Company. Amanda and Amanda@ are registered trademarks and sales trademarks of The Amanda Company. Other brand names and product names mentioned in this manual are trademarks or registered trademarks of their respective owners. Limited Warranty on Software The Amanda Company warrants the media on which the software is recorded to be free from defects in materials and faulty workmanship for a period of 90 days from the date the software is delivered. If a defect in the media should occur during this period, you may return the media to The Amanda Company and The Amanda Company will replace the media without charge. THE AMANDA COMPANY MAKES NO WARRANTIES (OTHER THAN THOSE SET FORTH ABOVE) TO ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT OR ANY DERIVATIVES THEREOF OR ANY SERVICES OR LICENSES AND DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, PERFORMANCE, NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. THE AMANDA COMPANY WILL NOT BE LIABLE FOR ANY BUG, ERROR, OMISSION, DEFECT, DEFICIENCY, OR NONCONFORMITY IN ANY SOFTWARE. THE SOFTWARE IS LICENSED “AS IS,” AND THE PURCHASER ASSUMES THE ENTIRE RISK AS TO ITS QUALITY AND PERFORMANCE. IN NO EVENT AND NOTWITHSTANDING ANY DOCUMENT, REPRESENTATION, OR OTHERWISE, SHALL THE AMANDA COMPANY BE LIABLE TO YOU FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONTINGENT, OR CONSEQUENTIAL DAMAGES,
iii INCLUDING DAMAGES FROM LOSS OR CORRUPTION OF DATA, INTERRUPTED USE, LOST PROFITS, COST OF PROCURING SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES, EVEN IF THE AMANDA COMPANY OR AN AUTHORIZED AMANDA COMPANY DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT THE AMANDA COMPANY’S LIABILITY ARISING OUT OF CONTRACT, NEGLIGENCE, STRICT LIABILITY, WARRANTY, OR OTHER LEGAL OR EQUITABLE THEORY SHALL NOT EXCEED ANY AMOUNTS PAID BY YOU FOR THIS PRODUCT. Any written or oral information or advice given by Amanda Company dealers, distributors, agents, or employees will in no way increase the scope of this warranty, nor may you rely on such oral or written communication. Some states do not allow the exclusion or limitation of implied warranties or liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This Agreement shall be governed by the laws of the State of California without regard to the conflicts of laws or provisions thereof. Fraudulent Usage Advisory Although the Amanda software is designed to resist fraudulent usage, including unauthorized access to a long distance network, no product, including the Amanda software, is able to prevent such unauthorized usage. The Amanda software is likewise unable to prevent such uses as may constitute an invasion of privacy or other tort. THE AMANDA COMPANY MAKES NO EXPRESS OR IMPLIED WARRANTY AGAINST UNLAWFUL OR UNAUTHORIZED USE OF YOUR AMANDA SYSTEM OR ITS CAPABILITIES AND HEREBY DISCLAIMS ALL LIABILITY ARISING FROM SUCH USE. YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD THE AMANDA COMPANY HARMLESS FOR ANY UNAUTHORIZED OR FRAUDULENT USE OF YOUR LICENSED AMANDA SOFTWARE. THE AMANDA COMPANY 13765 ALTON PARKWAY, UNIT F IRVINE, CA 92618 TELEPHONE (949) 859–6279 FAX (949) 859–4380
iv Administering [email protected]/DOS Conventions This manual uses the following terminology and conventions: AmandaThe name by which this manual refers to the [email protected]/DOS system to make reading about the system easier. Because of the name Amanda, the sys- tem is also referred to as “she.” callerSomeone who calls into Amanda. A call- er often obtains information, leaves a message for someone, and/or provides information. Because Amanda is re- ferred to as “she,” callers and users are referred to as “he.” userSomeone with an extension that Amanda transfers calls to and/or stores messages for. A user can access Amanda to play, delete, and send messages as well as set personal options such as Do Not Disturb. fixed-space typeThis guide displays information that you must type and messages from Amanda in fixed-space type. Indicates that the information next to it pertains to Amanda Voice Server or one of its clients: Administrator or Amanda Monitor. Indicates that the information next to it pertains to Amanda as a standalone sys- tem.
Contents Copyright and Trademark Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Limited Warranty on Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Fraudulent Usage Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv Chapter 1: Introducing Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 What Amanda Does . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 How to Use Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 How Amanda Operates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 A Mailbox for Each User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Mailboxes that Control Call Processing . . . . . . . . . . . . . . . . . . . . . 5 Mailboxes that Provide Information . . . . . . . . . . . . . . . . . . . . . . . . 6 The Power of Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Processing Calls and Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Processing a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Processing a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Customer Service and Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 End User Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 System Administration Support . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Installation Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Application Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Chapter 2: Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Using Amanda as a Voice Server or a Standalone System . . . . . . . . . 17 Starting Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Using Command-line Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Shutting Amanda Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
vi Administering [email protected]/DOS Changing the Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Specifying a Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Chapter 3: Monitoring Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Using Amanda Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Logging Back On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 System and Port Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Port Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Using the Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Using the Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Resetting Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Tracing Port Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Displaying a List of Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Resetting the Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Copying Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Using the Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Resetting Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Resetting the Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Copying Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Chapter 4: Recording the Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Calling Amanda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Recording the Company Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Sample Greetings for Mailbox 990 . . . . . . . . . . . . . . . . . . . . . . . 46 Sample Scheduling Records for Mailbox 990 . . . . . . . . . . . . . . . 47 Using Amanda Administrator . . . . . . . . . . . . . . . . . . . . . . . . 47 Using the Auto Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 More Holiday Samples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Recording Caller Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Sample Instructions for Mailbox 991. . . . . . . . . . . . . . . . . . . . . . 59 Sample Scheduling Records for Mailbox 991 . . . . . . . . . . . . . . . 60 Using Amanda Administrator . . . . . . . . . . . . . . . . . . . . . . . . 60 Using the Auto Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Recording Employee Directory Instructions . . . . . . . . . . . . . . . . . . . . 64
vii Chapter 5: Setting Up Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Using a Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Using Templates with an Amanda/Norstar System . . . . . . . . . . . 69 Asking the User for Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Personal Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Informational Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Using Amanda Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Using the Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Using the Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Logging Back On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Creating a Personal Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Creating a Mailbox for Someone Without a Telephone. . . . . 81 Creating Mailboxes Automatically . . . . . . . . . . . . . . . . . . . . . . . . 81 Creating an Informational Mailbox . . . . . . . . . . . . . . . . . . . . . . . 82 Creating a Range of Mailboxes from an Existing Mailbox . . . . . 83 Modifying an Existing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Moving from One Mailbox to Another. . . . . . . . . . . . . . . . . . . . . 85 Deleting an Existing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Finding Mailboxes that Match Certain Criteria . . . . . . . . . . . . . . 86 Naming Groups and Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Mailbox Field Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Using the Users Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Creating a Personal Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Creating a Mailbox for Someone Without a Telephone. . . . 102 Creating Personal Mailboxes Automatically . . . . . . . . . . . . . . . 103 Creating an Informational Mailbox . . . . . . . . . . . . . . . . . . . . . . 104 Creating a Range of Mailboxes from an Existing Mailbox . . . . 105 Modifying an Existing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . 106 Moving from One Mailbox to Another. . . . . . . . . . . . . . . . . . . . 107 Deleting an Existing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Mailbox Field Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Chapter 6: Notifying Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Selecting a Port for Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Planning Your Notification Records . . . . . . . . . . . . . . . . . . . . . . . . . 119
viii Administering [email protected]/DOS Managing Notification Records and Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Using Amanda Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Creating a Notification Record and a Notification Template . . 121 Creating a Notification Record from an Existing Template . . . 126 Modifying Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Disabling a Notification Record . . . . . . . . . . . . . . . . . . . . . . . . 130 Changing Notification Telephone Numbers . . . . . . . . . . . . . . . 130 Changing the Notification Variable by Telephone . . . . . . . 131 Using the Notify Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Creating a Notification Record and a Notification Template . . 134 Creating a Notification Record from an Existing Template . . . 137 Modifying Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Disabling a Notification Record . . . . . . . . . . . . . . . . . . . . . . . . 141 Changing Notification Telephone Numbers . . . . . . . . . . . . . . . 142 Examples of Notification Methods . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Controlling a Message Light . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Using %U and %V instead of %E . . . . . . . . . . . . . . . . . . . . 144 Using Voice Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Calling a Pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Relaying Information to a Pager . . . . . . . . . . . . . . . . . . . . . . . . 146 Calling Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Norstar Notification Records . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Emergency Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Chapter 7: Automatic Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Managing Automatic Call-processing Changes . . . . . . . . . . . . . . . . 155 Using Amanda Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Creating Scheduling Records . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Modifying Scheduling Records . . . . . . . . . . . . . . . . . . . . . . . . . 161 Disabling a Scheduling Record . . . . . . . . . . . . . . . . . . . . . . . . . 163 Using the Auto Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Creating Scheduling Records . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Modifying Scheduling Records . . . . . . . . . . . . . . . . . . . . . . . . . 167 Disabling a Scheduling Record . . . . . . . . . . . . . . . . . . . . . . . . . 169 Example: Changing User’s Greetings . . . . . . . . . . . . . . . . . . . . . . . 170
ix Chapter 8: Generating Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173 Example Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Managing Reports and Report Templates . . . . . . . . . . . . . . . . . . . . . 175 Using Amanda Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Creating Reports and Report Templates . . . . . . . . . . . . . . . . . . . 175 Creating Reports from Templates . . . . . . . . . . . . . . . . . . . . . . . . 178 Printing Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Saving Reports as Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 Using the Reports Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 Creating Reports and Report Templates . . . . . . . . . . . . . . . . . . . 182 Creating Reports from Templates . . . . . . . . . . . . . . . . . . . . . . . . 184 Printing Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Saving Reports as Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Chapter 9: Using the Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189 Administering Amanda by Telephone . . . . . . . . . . . . . . . . . . . . . . . . 189 Managing System Announcements . . . . . . . . . . . . . . . . . . . . . . 190 Changing the Busy Hold Music . . . . . . . . . . . . . . . . . . . . . . . . . 191 Locking and Unlocking Mailboxes. . . . . . . . . . . . . . . . . . . . . . . 191 Resetting Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192 Listening to System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193 Creating System-wide Mailing Lists . . . . . . . . . . . . . . . . . . . . . 193 Resetting the Date and Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . 194 Setting Up the Administrator Mailbox from the Computer . . . . . . . . 195 Chapter 10: Using Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199 Backing Up and Restoring Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199 Deleting Mailboxes and Mailing Lists . . . . . . . . . . . . . . . . . . . . . . . . 200 Deleting Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200 Deleting Personal Mailing Lists . . . . . . . . . . . . . . . . . . . . . . . . . 200 Displaying Message Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201 Validating Notification Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . 202 Managing Text Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202 Searching Text Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202 Editing a Text File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203 Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
x Administering [email protected]/DOS JOVE Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205 Displaying Text Files (20 Lines at a Time) . . . . . . . . . . . . . . . . 207 Displaying the Last n Lines of Text Files . . . . . . . . . . . . . . . . . 208 Performing Operations at Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . 208 Reviewing Installation History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 Appendix A: Setup Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213 Company Greeting Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213 Caller Instructions Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214 Mailbox with Greetings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215 Mailbox with Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 General Mailbox Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 Mailbox Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220 Appendix B: Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239