Amanda Work Group Administrations 7 Xx Instructions Manual

							Chapter 9: Using the Administrator Mailbox 191
To delete a system announcement:
  
  +      +  
Changing the Busy Hold Music
The busy-hold music is heard by callers when they hold for a busy extension 
by pressing *. Currently it plays approximately 30 seconds of custom music. 
You can replace this music with a recording that gives information about 
your company products and services. However, we strongly recommend that 
you prepare a professional recording for this.
To change the busy hold music:
  
  +      +     +  make your recording  + 
The busy hold music is stored in a file named HOLD.VOX in the 
C:\AMANDA directory. 
If you create HOLD0.VOX, HOLD1.VOX, etc. Amanda plays them after 
HOLD.VOX if the extension remains busy. Each one is created as 
HOLD.VOX, and must be changed to HOLDx.VOX with a DOS command:
COPY HOLD.VOX HOLDx.VOX
Do the recording for the real HOLD.VOX (the first music/message the caller 
hears) last.
Locking and Unlocking Mailboxes
You can lock a mailbox so that the user cannot access the mailbox. That 
means he cannot listen to his messages, record greetings, create mailing lists, 
and so forth. To allow him to access his mailbox again, you can unlock it. 
						

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To lock or unlock a mailbox:
 (to lock)
  
  +      +     + enter mailbox  +     +  
 (to unlock)
repeat for more mailboxes
To  e x i t :
1. Re-enter the last mailbox then press  .
2. Press     to return to a previous menu.
Resetting Mailboxes
Resetting a mailbox reinitializes it to its default settings. Amanda copies all 
the field information from the mailbox template (usually mailbox 997) to the 
specified mailbox and the statistics for the mailbox are reset to zero. See 
“Using a Template” on page 68 for more information. 
If the mailbox is for a user, that user can change some of the settings over the 
telephone. For more information about what the user can change, see the 
guides Using [email protected]/DOS Telephone Features and Using 
[email protected]/DOS Workstation Features.
N
OTE:You cannot reset a mailbox that is read-only.
To reset a mailbox:
  
  +      +     + enter mailbox  +     +  
repeat for more mailboxes 
						

							Chapter 9: Using the Administrator Mailbox 193
To  e x i t :
1. Re-enter the last mailbox then press  .
2. Press     to return to a previous menu.
Listening to System Status
The system status option informs you about Amanda’s status. It includes the 
amount of disk space, port usage, and the date and time.
To hear system status:
  
  +      + 
Creating System-wide Mailing Lists
A system-wide mailing list is one that everyone can use when sending or 
forwarding messages. For example, you would usually create an all-
employee mailing list and perhaps an all-managers list so that there would be 
only one of each of these lists on the system.
Each list, 1-7, in mailbox 999 is available to all users and can be accessed as 
a user sends or forwards a message to a list. Users must enter * followed by 
the system list number to use the list with a message. 
To create a system-wide mailing list:
  +  
  +  the list’s number (1-7)  +     +  mailbox  +     + 
(repeat for each mailbox)
  + record a name or description to identify the list  +    
						

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To send a message using a system-wide mailing list:
  +  
  +     +     +  number of the system list  +  
  (to record) +     (to save the recording)  +     (to send)
Amanda processes messages sent to lists as a low priority task. This means 
that she might take several minutes to send the message to everyone on a 
large list, especially if the system is busy. By making this a low priority task, 
Amanda can maintain high system performance for tasks such as answering 
calls and notifying users. It also means that the sender does not have to wait 
to exit until all the messages have been sent.
N
OTE:It is much easier to create system-wide mailing lists using 
Amanda Messenger. See [email protected]/DOS 
Workstation Features for details.
Resetting the Date and Time
Sometimes Amanda’s system date and time become inaccurate. For example, 
a time change between daylight savings and standard time might have 
occurred or Amanda’s clock might be slightly off.
To reset Amanda’s date and time:
 
      (For login instructions, see “Logging into 
Amanda” on page 7.)
+  
  +      +   enter the date  +     +  enter the time  +     
Enter the date as month-day-year. Use 1 or 2 digits for the month, 2 digits for 
the day, and 2 or 4 digits for the year. 
Enter the time as hour-minutes. Use 1 or 2 digits for the hour and 2 digits for 
the minutes. 
						

							Chapter 9: Using the Administrator Mailbox 195
If you use 13 through 23 for the hours after noon, you are not asked whether 
you meant 
AM or PM. Otherwise, Amanda prompts for a    (for A.M.)  or a 
  (for P.M.).
For example, to change the date and time to March 4, 1999, at 9:05 
A.M., 
use:
  (
the month)  +  
  (the day of the month)  +  
 (the year)  +     (to finish the date)  +
   (the  hour)   +    (the minutes)  +      (to finish the time)   +      
(for 
A.M. when 
                prompted)
Setting Up the Administrator Mailbox from 
the Computer
[email protected]/DOS is shipped with mailbox 999 as shown in the 
following figures. It has two functions: it is the System Administrator 
mailbox and it provides an automatic hang up. 
For example, you can use G(999), which translates from the Token 
Programming Language as “Go to mailbox 999 and process it.” Because 
mailbox 999 has H (for hangup) in its Extension field and both Do Not 
Disturb and Screen Calls? locked OFF, G(999) results in a disconnection. 
For more information about the G() command, see Installing 
[email protected]/DOS.
The only recommended change to mailbox 999 is the addition of one or 
more notification records with DISK as their type. In this way, Amanda 
notifies you when disk space falls below a predefined level (the default is 
20%). For example, you can be paged or have a voice mail message left for 
you at your personal mailbox. For information about creating a notification 
record, see “Creating a Notification Record and a Notification Template” on 
page 121 and “Creating a Notification Record from an Existing Template” 
on page 126. See Installing [email protected]/DOS for more  
						

							196 Administering [email protected]/DOS
information about setting the diskwarn configuration option or contact your 
Amanda Marketing Partner or Solution Provider.
If you are running Amanda as a voice server, you use Amanda Administrator 
to edit mailbox 999. 
If you are running Amanda as a standalone system, you use the Users screen 
to edit mailbox 999. 
Mailbox 999 
						

							Chapter 9: Using the Administrator Mailbox 197
Mailbox 999
Save  Auto  Delete  Notify  Table  Copy  Esc/EXIT  PgDn/NEXT  PgUp/PREVUsers
Mailbox:  999 Comment/Set Name:  SYSTEM ADMIN Security Code: 999
Extension:  H
Dir Name 1: Dir Name 2: Read-Only:
Basic Options Chains Groups
Maximum Rings:0  (default is 4) Done: 1:
Do Not Disturb:OFFLock:ONRNA: 2:
Screen Calls?OFFLock:ONBusy: 3:
Store Messages?YESMax:180 sec Delay:04:
Copy Messages To:Menus
Message Volume:0Guests:-11: 2: 3:
Current Greeting:0Max:45 sec4:5:6:
Busy Message?SYSMax:45 sec7:8:9:
ID Call? NOD/T?  YESName/Ext? YES0:
STATISTICS AREA OMITTED FROM THIS FIGURE 
						

							198 Administering [email protected]/DOS 
						

							Chapter 10:
Using Utilities
Backing Up and Restoring Files
The BackRest utility backs up and restores the database, the greetings, and 
the incoming messages of an Amanda system. BackRest automatically 
detects the number of floppy drives in the computer and allows you to use 
either the A: or B: drive. The number of floppies as well as the number of 
bytes needed for the requested backup is estimated after you insert the first 
floppy. You can add a note (comment) that is displayed when you restore 
files from the floppy disks.
N
OTE:This process can require several floppy disks and can take 
a long time to execute.
Syntax:  backrest
To back up or restore files:
 At the C:\AMANDA> prompt, type:
backrest
The computer displays:
Amanda Backup and Restore Utility Version 1.6
a. Backup Database to drive A:
b. Backup Greeting to drive A:
c. Backup Messages to drive A:
d. Backup All to drive A:
e. Restore from drive A:
f. Quit Backrest 
						

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Use the arrow keys to make a selection and press Enter to start the backup or 
restore operation.
Deleting Mailboxes and Mailing Lists
The Amanda Company provides utilities that delete mailboxes and personal 
mailing lists.
Deleting Mailboxes
The DelUsers utility simplifies the deletion of mailboxes. Use it to delete a 
single mailbox or a range of mailboxes.
Syntax:  delusers mailbox_list
To delete one or more users:
 At the C:\AMANDA> prompt, type:
delusers mailbox_list
where mailbox_list specifies individual mailboxes, a range of mail-
boxes, or both. Use a hyphen (-) to separate the first and last mailboxes 
in a range. Use a space to separate entries in the list. For example:
1000-2000 990-991 3000
Deleting Personal Mailing Lists
The List Del utility deletes the specified personal mailing list from the 
specified mailbox. (System mailing lists are the personal mailing lists for 
mailbox 999.)
Syntax:  list_del mailbox list_number
For example, deletes List 7 from mailbox 212, type the following at the 
C:\AMANDA> prompt:
list_del 212 7