Amanda Work Group Installation Manual

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Hot Box Options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Network Options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Outdial Options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Per Port Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Serial Port Options . . . . . . . . . . ....

xii Installing [email protected]/DOS 

Chapter 1:
Introducing Amanda
Requirements
At a minimum, the PC on which you install Amanda must have:
 MS-DOS version 6.22 in the directory C:\DOS.
 A 486SX processor running at a minimum of 25MHz.
 A VGA card.
 A minimum of 4MB of RAM.
 A minimum of 640K of conventional memory.
 A 3.5-inch, 1.44MB floppy disk drive and appropriate controller.
 An IDE hard disk drive with an access time of less than 14ms and 
appropriate IDE controller.
 No LPT2 port (if disabled, it must be non-interfering).
...

2 Installing [email protected]/DOS
Amanda can run with any of the following voice boards:
 Brooktrout 232, 432, 2132, and 4132 voice boards
 A Brooktrout RDSP/RTNI two-board combination consisting of:
- The Digital Signal Processors (DSPs) provided by an RDSP/x000 
voice board
- An analog telephony interface using the Brooktrout RTNI-xATI 
board
Some PCs are incompatible with Amanda. If you see the error “rdsp not 
located” or find that Amanda appears to come up but the boards do not 
answer, check...

Chapter 1: Introducing Amanda 3
General Uses
[email protected]/DOS is an automated attendant and voice processing 
system designed especially for ease of use and flexibility. As a PC-based 
product, Amanda takes advantage of the technical innovations in the 
personal computer market. In addition, Amanda’s standard hardware 
components can be repaired or replaced by any PC service company. The 
computer on which Amanda is installed must be used only for Amanda.
Depending on what lines from your PBX are...

4 Installing [email protected]/DOS
Configured as a voice messaging center:  Amanda takes messages and 
allows users to send, store, and forward messages, increasing productivity 
and enhancing inter-office communication.
In this case, the telephone switching system transfers any incoming call to 
Amanda if the extension being called is busy or not answering.
Configured as an information system:  Amanda provides answers to your 
callers’ most frequently asked questions (so you can avoid costly...

Chapter 1: Introducing Amanda 5
Customer Service and Support
The Amanda Company provides customer service and support Monday 
through Friday from 8:00 
A.M. to 8:00 P.M. Eastern Time, except holidays
. 
Customer Support:
(800) 800–9822
For sales, contact The Amanda Company at the East Coast office.
Dealer Sales:
Telephone: (800) 410-2745
Distribution Sales:
Telephone: (800) 410-2745
International Sales:
Telephone: (203) 744-3600
International Support:
Telephone: (203) 744-0860
We b  S i t e :...

6 Installing [email protected]/DOS
Installation Support
Installation support covers the initial connection of Amanda to a telephone 
switching system as well as solutions to problems that occur when the 
system is reconfigured or Amanda is upgraded. 
 The Amanda Company now offers installation support to any dealer who 
buys a turnkey system. 
Qualified Amanda marketing partners and solution providers, who are in 
good standing, receive installation support for any system.
Application Support
Application...

Chapter 2:
Installing RDSP/x32 Boards
Installation Checklist
Follow this checklist or use it to verify that you have completed all the 
necessary steps for connecting Amanda to the telephone switching system. 
Be sure to…
1. Install properly addressed voice boards
2. Install Amanda software without errors
3. Connect the line cords from voice boards to the telephone switching 
system
4. Program the telephone switching system for voice mail integration
5. Test each voice board port for answering
6. Run...

8 Installing [email protected]/DOS
Configuring RDSP/x32 Voice Boards
Amanda recognizes each installed voice board by its unique address. The 
first voice board has address 300; the second, address 301; the third, address 
302, etc. To set a voice board’s address, you must configure the pins on the 
voice board correctly using shorting jumpers. Voice boards are normally 
shipped with address 300 (board 1) when you receive them. You should 
check the address and change it, if necessary.
If you look at the...