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Amanda Work Group Work Place Instructions Manual

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Administering
Am
[email protected]
Version 3.xx
Administrator’s Guide Edition 7/01 

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ii Administering [email protected]
Copyright and Trademark Notices
Copyright  1992–2001 The Amanda Company. All Rights Reserved. This guide and the 
software described herein are copyrighted with all rights reserved. No part of this 
publication may be reproduced, transmitted, stored in a retrieval system, or translated into 
any language in any form by any means without the prior written permission of The 
Amanda Company.
Amanda and Amanda@ are registered trademarks and sales trademarks of The Amanda...

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iii
Fraudulent Usage Advisory
Although the Amanda software is designed to resist fraudulent usage, including 
unauthorized access to a long distance network, no product, including the Amanda 
software, is able to prevent such unauthorized usage. The Amanda software is likewise 
unable to prevent such uses as may constitute an invasion of privacy or other tort. THE 
AMANDA COMPANY MAKES NO EXPRESS OR IMPLIED WARRANTY AGAINST 
UNLAWFUL OR UNAUTHORIZED USE OF YOUR AMANDA SYSTEM OR ITS 
CAPABILITIES AND...

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Contents
Copyright and Trademark Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Limited Warranty on Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Fraudulent Usage Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  iii
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  iii
Chapter 1:...

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More Holiday Samples  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Recording Caller Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Sample Instructions for Mailbox 991  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Sample Scheduling Records for Mailbox 991. . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Recording Employee Directory...

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Chapter 7:
Automatic Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Overview  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Managing Automatic Call-processing Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Creating Scheduling Records  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Modifying Scheduling...

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Appendix A:
Setup Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Company Greeting Example  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Caller Instructions Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Mailbox with Greetings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

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Chapter 1:
Introducing Amanda
What Amanda Does
[email protected] is an automated attendant and voice processing system designed 
especially for ease of use and flexibility. As a PC-based product, Amanda takes advantage 
of the technical innovations in the personal computer market. In addition, Amanda’s 
standard hardware components can be repaired or replaced by any PC service company. 
The computer on which Amanda is installed must be used only for Amanda.
Depending on what lines from your PBX are...

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Configured as an information system:  Amanda provides answers to your callers’ most 
frequently asked questions (so you can avoid costly interruptions and provide a higher 
level of customer service 24 hours a day). Information such as your address, available 
hours, directions to your offices, and so forth, might be better handled by Amanda. 
Amanda’s serial ports can access databases and other information stored in other 
computers, allowing Amanda to give callers...
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