Amanda Work Group Work Place Instructions Manual

Chapter 5:
Setting Up Mailboxes
Accessing the Users Screen
While Amanda is running, you can create, modify, and delete mailboxes using the Users 
screen.
To access the Users screen:
1. From the Main screen (which has Main in the upper right corner), press Alt+U.
The password dialog box appears.
2. Type in the password. (The default password is AMandA, with the first two and the 
last letter capitalized.)
The Users screen appears. The word Users is in the upper right corner of the screen. 
The Mailbox...

34 Administering [email protected]
The Users Screen
Save  Auto  Delete  Notify  Table  Copy  Esc/EXIT  PgDn/NEXT  PgUp/PREVUsers
Mailbox: Comment:/Set Name: Security Code:
Extension:
Dir Name 1: Dir Name 2:
Basic Options Chains
Maximum Rings:0  (default is 4) Done:
Do Not Disturb:OFFLock:OFFRNA:
Screen Calls?OFFLock:OFFBusy:
Store Messages?YESMax:180 sec Delay:0
Copy Messages To:Menus
Message Volume:0Guests:-11: 2: 3:
Current Greeting:0Max:45 sec4:5:6:
Busy Message?SYSMax:45 sec7:8:9:
ID Call?...

Chapter 5: Setting Up Mailboxes 35
To change a field:
1. Select the field. The selected field is highlighted, and a description about it appears in 
the status bar. When you first access the Users screen, the Mailbox field is selected. 
Do any of the following:
 To move from one area to the next, press Tab.
 To move from one field to the next, press Enter, Up Arrow, or Down Arrow.
 To return to the Mailbox field. press Home.
 For help (which appears near the bottom of the screen and provides more...

36 Administering [email protected]
template. Asking users about their personal preferences can be very effective. A sample 
questionnaire is included in this section for that purpose.
To avoid security problems, always return to the Main screen after managing mailboxes 
and so forth. From other screens, non-authorized personnel can change and perhaps 
damage the system.
Using a Template
When you create a mailbox, it is created as a copy of the mailbox template (usually 
mailbox 997). Amanda copies:
 The...

Chapter 5: Setting Up Mailboxes 37
Asking the User for Preferences
Use the following User Questionnaire to determine what settings to give a new user. Based 
on the company decisions about calls, you might delete some questions from the 
questionnaire. See the company questionnaire in Installing [email protected].
User Questionnaire 
Question
Circle
Response
Administrative Action to Mailbox Fields
1)  How many times do you want the 
telephone to ring before Amanda takes 
a message?1     2     3
4     5...

38 Administering [email protected]
Personal Mailboxes
A user usually has only one extension and, therefore, only one mailbox. That mailbox is a 
personal mailbox.
A personal mailbox stores:
 Messages that are left by callers or other users—until the user deletes those mes-
sages or until you, as the system administrator, delete the mailbox.
 The greetings that are played when the user does not answer his telephone.
 Scheduling information for greetings—if the user decides to schedule them.
...

Chapter 5: Setting Up Mailboxes 39
4. Type a value in the Extension field, then press Enter.
The Extension field is perhaps the most important field on the screen. It 
is programmable and determines what extension she dials and so forth. 
For example, for mailbox 122, if you use:
122H
Amanda dials extension 122 and hangs up. This is a blind transfer. 
122 is usually a supervised transfer (depending on the value of the 
dl_suffix option in the .PBX file). See Installing [email protected] 
for more details...

40 Administering [email protected]
To keep a mailbox out of the employee directory, leave Dir Name1 and 
Dir Name 2 blank. 
Remember that a user can go by a nickname. The Dir Name 1 field might 
contain the nickname. For example, when searching for someone named 
Thomas, are people going to enter T-o-m for Tom or T-h-o for Thomas?
To add a menu, create a greeting that explains the menu, and direct the 
user to different mailboxes based on the selection from the menu. For de-
tails, see “Menus 1: 2: 3: 4:...

Chapter 5: Setting Up Mailboxes 41
5. Press Enter.
A message informs you, “Updated Set Names. Press Enter to continue.”
N
OTE:The Autocreate request can take a while because only one port 
(which might not be available immediately) can perform the request. 
Amanda logs information about the new mailboxes in the trace file. 
If you see the message, “Failed to update Set Names. Press Enter to 
continue,” Amanda was unsuccessful. Refer to trace.out for further 
information.
If you see the message, “One or...

42 Administering [email protected]
The other Basic Options fields are not evaluated, so their values do not matter for an 
informational mailbox. 
 T
IPS:You can lock the Current Greeting setting after recording your informa-
tion (by changing the Max field to 0), so that it cannot be changed acci-
dentally.
In the Comment field, you might refer to the menu or data the mailbox 
provides.
If the informational mailbox provides information to the user after which 
only a hangup is appropriate, the Extension...