Apple IPhone IOS 31 User Guide

							 4 Repeat steps two and three to add up to five calls.
Drop one callTap Conference and tap  next to a call.  
Then tap End Call.
Talk privately with a call Tap Conference, then tap Private next to a call. 
Tap Merge Calls to resume the conference.
Add an incoming call Tap Hold Call + Answer, then tap Merge Calls.
If your service includes conference calling, iPhone always has a second line available in 
addition to the conference call.
Emergency Calls
If iPhone is locked with a passcode, you may still be able to make an emergency call.
Make an emergency call when iPhone is locked:  On the Enter Passcode screen, tap 
Emergency Call, then dial the number using the keypad.
Important:   Only emergency numbers valid in the region where you’re making the call 
will work. In some countries, you can’t make emergency calls unless your SIM card is 
installed and activated, and the SIM PIN has been correctly entered or turned off.
In the U.S., location information (if available) is provided to emergency service 
providers when you dial 911.
Important:   You should not rely on wireless devices for essential communications, such 
as medical emergencies. Use of any cellular phone to call emergency services may not 
work in all locations. Emergency numbers and services vary by region, and sometimes 
an emergency call cannot be placed due to network availability or environmental 
interference. Some cellular networks may not accept an emergency call from iPhone if 
it doesn’t have a SIM, if you locked your SIM, or if you haven’t activated your iPhone.
Visual Voicemail
On iPhone, visual voicemail lets you see a list of your messages and choose which ones 
to listen to or delete, without having to listen to instructions or prior messages.
Note:   Visual voicemail may not be available in all regions, or may be an optional 
service. Contact your carrier for more information. If visual voicemail isn’t available,   
tap Voicemail and follow the voice prompts to retrieve your messages.
Number of missed calls and unheard 
voicemail messages appears on the 
Home screen Phone icon.
51Chapter 3    Phone 
						

							Setting Up Voicemail
The first time you tap Voicemail, iPhone prompts you to create a voicemail password 
and record your voicemail greeting.
Change your greeting:  
 1 Tap Voicemail, tap Greeting, then tap Custom.
 2 Tap Record when you’re ready to start.
 3 When you finish, tap Stop. To review, tap Play.
To rerecord, repeat steps 2 and 3.
 4 Tap Save.
Use your carrier’s default greetingTap Voicemail, tap Greeting, then tap Default.
Set an alert sound for new voicemail In Settings, choose Sounds and turn New 
Voicemail on. The alert sounds once for each new 
voicemail. If the Ring/Silent switch is off, iPhone 
won’t sound alerts.
Change the voicemail password In Settings, choose Phone > Change Voicemail 
Password.
Checking Voicemail
When you tap Phone, iPhone shows the number of missed calls and unheard 
voicemail messages.
Number of missed callsNumber of unheard 
voicemail messages
52Chapter 3    Phone 
						

							Tap Voicemail to see a list of your messages.
Skip to any point in
a message: Drag the
playhead.
Unheard
messages
Play/Pause
Contact info
Scrubber bar
Speakerphone (Audio, 
when a Bluetooth device 
is connected. Tap to 
choose audio output.)
Return the call
Listen to a message:   Tap the message. (If you’ve already heard the message, tap the 
message again to replay it.) Use 
 and  to pause and resume playback.
Once you listen to a message, it’s saved until your carrier automatically erases it.
Check voicemail from another phone:   Dial your own number or your carrier’s remote 
access number.
Deleting Messages
Select a message, then tap Delete. Deleted visual voicemail messages are saved on 
iPhone until your carrier permanently erases them.
Listen to a deleted messageTap Deleted Messages (at the end of the list), 
then tap the message.
Undelete a message Tap Deleted Messages (at the end of the list), 
then tap the message and tap Undelete.
Getting Contact Information
Visual voicemail saves the date and time of the call, the length of the message, and 
any available contact information.
See a caller’s contact information:  Tap  next to a message.
You can use the information to email or text the caller, or update contact info.
53Chapter 3    Phone 
						

							Contacts
From a contact’s Info screen, a quick tap lets you make a phone call, create a new email 
message, find the location of their address, and more. See “Searching Contacts
” on 
page 17 7 .
Favorites
Favorites gives you quick access to your most-used phone numbers.
Add a contact’s number to your favorites list:   Tap Contacts and choose a contact. 
Then tap “Add to Favorites” and choose the number you want to add.
Add a recent caller’s number to your favorites list:   Tap Recents and tap  next to a 
caller, then tap “Add to Favorites.”
Go to favorites:  Double-click the Home  button. See “Home” on page 14 7 .
Call a contact from your favoritesTap Favorites and choose a contact.
Delete a contact from your favorites Tap Favorites and tap Edit. Then tap 
 next to a 
contact or number and tap Remove.
Reorder your favorites list Tap Favorites and tap Edit. Then drag 
 next to a 
contact to a new place in the list.
Ringtones and the Ring/Silent Switch 
iPhone comes with ringtones you can use for incoming calls, Clock alarms, and the 
Clock timer. You can also create and purchase ringtones from songs in iTunes.
Ring/Silent Switch and Vibrate Modes
A switch on the side of iPhone makes it easy to turn the ringer on or off.
Turn the ringer on or off:  Flip the switch on the side of iPhone.
Ring
Silent
Important:   Clock alarms still sound even if you set the Ring/Silent switch to silent.
Set iPhone to vibrate:   In Settings, choose Sounds. Separate controls let you set vibrate 
for both ring mode and silent mode.
54Chapter 3    Phone 
						

							For more information, see Chapter 19, “Settings,”  on page 13 8 .
Setting Ringtones
You can set the default ringtone for calls and Clock alarms and timers. You can also 
assign individual ringtones to contacts so you know who’s calling.
Set the default ringtone:   In Settings, choose Sounds > Ringtone, then choose a 
ringtone.
Assign a ringtone to a contact:   From Phone, tap Contacts and choose a contact.  
Then tap Ringtone and choose a ringtone.
Purchasing Ringtones
You can purchase ringtones from the iTunes Store on your iPhone. See “Purchasing 
Ringtones
”  on page 162.
Bluetooth Devices
You can use iPhone with hands-free Bluetooth headsets and Bluetooth car kits.   
iPhone also supports Bluetooth stereo headphone devices when using iPod.
Pairing a Device with iPhone
You must first pair a Bluetooth device with iPhone before you can use it.
Pair with iPhone:   
 1 Follow the instructions that came with the device to make it discoverable or to set it to 
search for other Bluetooth devices.
 2 In Settings, choose General > Bluetooth and turn Bluetooth on.
 3 Choose the device on iPhone and enter its passkey or PIN number. See the instructions 
about the passkey or PIN that came with the device.
After you pair a Bluetooth device to work with iPhone, you must make a connection to 
have iPhone use the device for your calls.
Connect with iPhone:   See the documentation that came with the headset or car kit.
When iPhone is connected to a Bluetooth device, outgoing calls are routed through 
the device. Incoming calls are routed through the device if you answer using the 
device, and through iPhone if you answer using iPhone.
WARNING:   For important information about avoiding hearing loss and 
about driving safely, see the Important Product Information Guide at 
www.apple.com/support/manuals/iphone.
55Chapter 3    Phone 
						

							Bluetooth Status
The Bluetooth icon appears in the iPhone status bar at the top of the screen:
•  (blue) or  (white):  Bluetooth is on and a device is connected to iPhone. ( The color 
depends on the current color of the status bar.)
•  (gray):  Bluetooth is on but no device is connected. If you’ve paired a device with 
iPhone, it may be out of range or turned off.
• No Bluetooth icon:  Bluetooth is turned off.
Routing Calls Back Through iPhone
When iPhone is connected to a Bluetooth device, you listen to calls through iPhone by 
doing one of the following:
Answer a call by tapping the iPhone screen.
• 
During a call, tap Audio on iPhone. Choose iPhone to hear calls through iPhone or • 
Speaker Phone to use the speakerphone.
Turn off Bluetooth. In Settings, choose General > Bluetooth and drag the switch to 
• 
Off.
Turn off the Bluetooth device, or move out of range. You must be within about 30 
• 
feet of a Bluetooth device for it to be connected to iPhone.
Unpairing a Device from iPhone
If you’ve paired iPhone with a device and want to use another device instead, you 
must unpair the first device.
Unpair a device:   
 1 In Settings, choose General > Bluetooth and turn Bluetooth on.
 2 Choose the device and tap Unpair.
International Calls
iPhone 3G and iPhone 3GS are multi-band phones, supporting UMTS/HSDPA (850, 
1900, 2100 MHz) and GSM (850, 900, 1800, 1900 MHz), ensuring broad international 
coverage.
Making International Calls from Your Home Area
For information about making international calls from your home area, including rates 
and other charges that may apply, contact your carrier or go to your carrier’s website.
Using iPhone Abroad
You can use iPhone to make calls in many countries around the world.
Enable international roaming:   Contact your carrier for information about availability 
and fees.
56Chapter 3    Phone 
						

							Set iPhone to add the correct prefix when dialing from another country:  In Settings, 
tap Phone, then turn International Assist on. This lets you make calls to your home 
country using the numbers in your contacts and favorites, without having to add a 
prefix or your country code. International Assist works for U.S. telephone numbers only.
When you make a call using International Assist, “International Assist” appears on the 
iPhone screen, alternating with the “calling ...” message, until your call is connected.
Note:   International Assist is not available in all areas.
Set the carrier to use:   In Settings, tap Carrier, then select the carrier you prefer. This 
option is available only when you’re traveling outside your carrier’s network. You can 
make calls only on carriers that have roaming agreements with your iPhone service 
provider. For more information, see “ Carrier
” on page 141 .
Important:   Voice and data roaming charges may apply. To avoid data roaming charges, 
turn Data Roaming off.
Turn Data Roaming on or off:   In Settings, choose General > Network and turn Data 
Roaming on or off. Data Roaming is turned off by default.
Turning Data Roaming off helps to avoid data roaming charges when traveling outside 
your carrier’s network by disabling data transmission over the cellular network. You 
can still access the Internet if you have a Wi-Fi connection. If Wi-Fi network access isn’t 
available, however, you cannot:
Send or receive email
• 
Browse the Internet• 
Sync your contacts, calendars, or bookmarks with MobileMe or Exchange• 
Stream YouTube videos• 
Get stock quotes• 
Get map locations• 
Get weather reports• 
Purchase music or applications• 
Other third-party applications that use data roaming may also be disabled.
If Data Roaming is turned off, you can still make and receive phone calls, and send and 
receive text messages. Voice roaming charges may apply. Visual voicemail is delivered 
if there’s no charge; if your carrier charges for delivery of visual voicemail when 
roaming, turning Data Roaming off prevents the delivery of visual voicemail.
To enable email, web browsing, and other data services, turn Data Roaming on.
57Chapter 3    Phone 
						

							Important:  If Data Roaming is turned on, you may incur charges when roaming 
outside your carrier’s network for the use of any of the features listed above, as well as 
for delivery of visual voicemail. Check with your carrier for information about roaming 
charges.
Get voicemail when visual voicemail isn’t available:   Dial your own number, or touch 
and hold “1” on the keypad.
You can use Airplane Mode to turn off cellular services and then turn Wi-Fi on to get 
access to the Internet, while preventing voice roaming charges. 
Use Airplane Mode to turn off cellular services:   In Settings, tap Airplane Mode to turn 
it on, then tap Wi-Fi and turn Wi-Fi on. See “ Airplane Mode
” on page 13 8 .
Incoming phone calls are sent to voicemail. To make and receive calls again and get 
your voicemail messages, turn Airplane Mode off.
58Chapter 3    Phone 
						

							Mail
4
Mail works with MobileMe, Microsoft Exchange, and many of the most popular email 
systems—including Yahoo! Mail, Google email, and AOL—as well as other industry-
standard POP3 and IMAP email systems. You can send and receive embedded photos 
and graphics, and view PDFs and other attachments.
Setting Up Email Accounts
You can set up email accounts on iPhone in either of the following ways:Set up an account directly on iPhone. See “
• Setting Up Accounts” on page 16 .
In iTunes, use the iPhone preference panes to sync email accounts settings from 
• 
your computer. See “Syncing”  on page 11 .
Sending Email
You can send an email message to anyone who has an email address.
Compose and send a message:
 1 Tap .
 2 Type a name or email address in the To field, or tap  to add a name from your 
contacts.
As you type an email address, matching email addresses from your contacts list appear 
below. Tap an address to add it. To add more names, tap Return or 
. 
Note:   If you’re composing a message from your Microsoft Exchange account and 
have access to your enterprise Global Address List (GAL), matching addresses from the 
contacts on iPhone appear first, followed by matching GAL addresses.
 3  Tap Cc/Bcc/From if you want to copy or blind copy the message to others, or change 
the account you send the message from. If you have more than one email account, 
you can tap the From field to change the account you’re sending from.
59 
						

							 4 Enter a subject, then your message.
You can tap Return to move from one field to another.
 5 Tap Send.
Send a photo or video (iPhone 3GS only) in an 
email message In Photos, choose a photo or video, tap 
,  
then tap Email Photo or Email Video. You can  
also copy and paste photos and videos.
The photo or video is sent using your default 
email account (see “Mail
”  on page 15 2 ).
Send a video in an email message (iPhone and 
iPhone 3G) In Photos, choose a video, then touch and hold 
the video until the Copy command appears. Tap 
Copy. Go to Mail and create a new message. Tap 
to place an insertion point where you want the 
video, then tap the insertion point to display the 
edit commands and tap Paste.
The video is sent using your default email 
account (see “Mail
”
 on page 15 2 ).
Save a draft of a message to complete later Tap Cancel, then tap Save. The message is saved 
in the Drafts mailbox.
Reply to a message Tap 
. Tap Reply to reply only to the sender 
or tap Reply All to reply to the sender and all 
recipients. Type your return message, then tap 
Send.
Files or images attached to the initial message 
aren’t sent back.
Forward a message Open a message and tap 
, then tap Forward. 
Add one or more email addresses, type your 
message, then tap Send.
When you forward a message, you can include 
the files or images attached to the original 
message.
Share contact information In Contacts, choose a contact, tap Share Contact 
at the bottom of the Info screen, then tap Email.
Checking and Reading Email
The Mail icon shows the total number of unread messages in all your inboxes. You may 
have other unread messages in other mailboxes.
Number of unread 
emails in your inboxes
Check for new messages:  Choose a mailbox or tap  at any time.
60Chapter 4    Mail