Apple Care Protection Plan Getting Started Guide

							AppleCare 
Protection Plan
Getting Started Guide  
						

							Contents
5 Fact Sheet
8  Quick Reference Guide
11  Terms and Conditions
41  Fiche d’informations
44  Guide de référence rapide
47  Modalités 
						

							5
English
AppleCare Protection Plan
Fact Sheet
Service and support from the people who know your Mac best
The AppleCare Protection Plan extends the complimentary coverage on 
your Mac to up to three years of world-class support.
* The plan includes 
expert telephone technical support, global repair, onsite repairs for 
desktop computers,
** and web-based resources.
Coverage information
To qualify for the AppleCare Protection Plan, your Mac must still be 
under its original Apple hardware warranty. Keep the confirmation 
of coverage and the original sales receipts for your Apple product(s) 
and the AppleCare Protection Plan. Proof of purchase may be required 
if there is any question as to your product’s eligibility for AppleCare 
Protection Plan coverage.
A separate AppleCare Protection Plan must be purchased for each Mac 
to be covered.
This AppleCare Protection Plan covers the Apple product(s) listed on the 
front left corner of this package. If you find that you have purchased a 
plan that does not match your Apple product(s), call the Apple phone 
number in the Quick Reference Guide. 
						

							6English
Coverage for an Apple display is provided for Mac customers provided 
the computer and display were purchased at the same time and 
registered under the same plan.
The plan covers an Apple keyboard and mouse if included with the 
covered computer (or purchased with Mac mini). The plan also covers 
an AirPort Express or AirPort Extreme Base Station, Time Capsule, AirPort 
Extreme Card, Apple RAM, MacBook Air SuperDrive, Magic Trackpad,  
and Apple Battery Charger you own and use with the compatible 
covered computer.
If you sell the covered computer before the AppleCare Protection  
Plan expires, you may transfer the plan’s coverage to the computer’s 
new owner.
**
Technical support options
If you experience difficulties with your covered product, refer to the 
Quick Reference Guide for troubleshooting tips. If you are not able to 
resolve the issue, Apple technical support representatives can help 
troubleshoot Apple hardware, the Mac OS, and many Apple-branded 
consumer applications. Apple technical support contact information 
and hours of operations are listed in the Quick Reference Guide.  
						

							7
English
Hardware repair service
Only the AppleCare Protection Plan ensures that Apple-authorized 
technicians will perform qualified repairs using genuine Apple parts. 
With this plan, parts and labor will be covered for three years from  
your Apple computer’s original purchase date. One or more of the 
following service options may apply: carry-in service, direct mail-in 
service, onsite service, and Do-It-Yourself parts (which allow you to 
service your own product).
* 
From the computer’s purchase date.
**  See the enclosed AppleCare Protection Plan Terms and Conditions for 
complete details. 
						

							8English
Try these simple steps before contacting Apple for help.
If you experience difficulties with your Mac, try these troubleshooting 
steps. If the issue persists, proceed to the next step. As a precaution, you 
should back up your data before you perform any of these steps.
1.
 Check connections.
Turn off the computer and ensure that all cables are securely 
connected to the computer. Turn the computer back on to see if the 
issue is resolved.
2.  Disconnect peripheral devices.
Turn off the computer. Disconnect all peripheral devices except the 
display, mouse, and keyboard. Turn on the computer. If the issue is 
resolved, try to isolate it to a particular peripheral device by turning 
off the computer, reconnecting devices one at a time, and turning on 
the computer after connecting each device.
Quick Reference Guide
AppleCare Protection Plan 
						

							9
English
3.
 Refer to the troubleshooting section of the users guide for your 
Mac, the onscreen help, and the Apple Support website.
From the desktop menu bar, open the Help menu and choose  
Mac Help. Mac 101, Discussions, and other technical resources are 
available 24 hours a day at www.apple.com/support/ in the U.S.  
or www.apple.com/ca/support/ in Canada.
4.  Try these troubleshooting steps.
• Check compatibility. Make sure that the third-party software 
applications or third-party hardware you use are compatible  
with Mac OS X.
•  Consult the Mac OS X Support website. Apple maintains a  
wealth of troubleshooting tips and useful technical resources  
at www.apple.com/support/osfamily/ in the U.S. or  
www.apple.com/ca/support/osfamily/ in Canada. 
						

							10English
5.
 Contact Apple for assistance.
If these steps do not resolve the issue, please contact Apple for 
assistance. When you contact Apple, you will be asked to supply your 
AppleCare Protection Plan agreement number or your Apple product 
serial number.
In the U.S.   In Canada
800-APL-CARE (800-275-2273)   800-263-3394
Seven days a week  Seven days a week
8:00 
A.M. to 8:00 P.M. Central time*   9:00 A.M. to 9:00 P.M. Eastern time*
* Telephone numbers and hours of operation may vary and  
are subject to change. You can find the most up-to-date local  
and international contact information at  
www.apple.com/support/contact/phone_contacts.html.