ATT CLASSIC MAIL Voice Messaging System Guide

AT&T
CLASSIC MAIL
Voice Messaging System
Mailbox
User Guide 

Copyright © 1993
All Rights ReservedAT&T 585-321-101
Issue 1
December 1993
Notice
Every effort was made to ensure that the information in this book was complete and accurate at the time of printing.
However, information is subject to change.
Federal Communications Commission (FCC) Interference Notice
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC roles. These limits are designed to provide reasonable protection against...

Table of Contents
Preface5
1. Before You Begin7
Know Your Phone7
Commonly Used Keys10
Know Your Mailbox10
Getting Into the CLASSIC MAIL System12
2. Your Mailbox15
First-Time Use15
Recording a Greeting19
Switching a Greeting21
3. Your Messages23
Letting the CLASSIC MAIL System Answer Your Calls23
Knowing When You Have Messages23
Listening to Your Messages26
iii 

Handling Your Messages28
Deleting a Message29
Replying to a Message30
Forwarding a Copy of a Message32
Listening to Envelope Information33
Sending a Message34
Special Delivery Options35
Group Lists36
4. Off-Site Message Alert39
How Off-Site Message Alert Works39
Setting Up Off-Site Message Alert to a Phone44
Setting Up Off-Site Message Alert to a Pager45
Turning Off-Site Message Alert On or Off46
Setting the Number of Attempts47
Determining How Often You’re Alerted48
Reviewing the Settings for Off-Site...

Preface
To streamline your telephone communication, your
company has just installed a new round-the-clock voice
messaging system, the CLASSIC MAIL™ Voice Messaging
System. When you can’t take calls, the CLASSIC MAIL
system answers your phone and stores messages in your
personal mailbox. You can check your messages when-
ever and from wherever you like. And, if you are tempo-
rarily out of your office, you can have the CLASSIC MAIL
system notify you at a phone or pager number each time
a new message...

lChapter 2, “Your Mailbox” discusses how to
open and initialize your “voice mailbox.”
lChapter 3, “Your Messages” discusses how to
listen to your messages.
lChapter 4, “Off-Site Message Alert” discusses
how to use the CLASSIC MAIL system to alert
you that you have messages even when you
are out of the office.
lChapter 5, “Transferring Calls into the CLASSIC
MAIL System” discusses how to transfer outside
callers into the CLASSIC MAIL system.
Instructions on how to install the CLASSIC MAIL system
are...

1. Before You Begin
You probably already many of the skills necessary to use
the CLASSIC MAIL system.
Know Your Phone
Using the CLASSIC MAIL system is a simple matter of using
a touch-tone phone. You press various keys to gain access
to your mailbox, use its functions, and move around in the
system.
Before you use your mailbox, you should know that an
operator or receptionist is called an attendant and a phone
or extension is called an intercom.
Chapter 1: Before You Begin7 

Figure 1A: Typical
Merlin telephones
You should also know how to perform these basic phone
operations:
lAnswer an outside call
lCall another intercom
lTransfer an outside call
Your phone should resemble one of the phones in Figure
1A. The number and types of buttons will vary depending
upon the model of phone system and the types of phone
sets you have. There should be voice mail labels on the
buttons similar to the one shown in Figure 1B for lines
that are assigned to the CLASSIC MAIL system.
Line...

voice
mail
No matter how many additional buttons your phone has,
the dial pad and the numbered keys you press to make a
call are the same on any phone. You’ll use the dial pad
extensively for voice messaging, so you should be familiar
with the star and the pound keys and with the term enter,
which simply means “press a key or keys.”
Figure 1B: Voice mail
labels
Figure 1C: Keys used
for CLASSIC MAIL
voice messaging
functions
Star KeyPound Key
Chapter 1: Before You Begin9 

Commonly Used Keys
There are certain keys on the dial pad that have a consistent
use no matter what you’re doing with voice messaging:
**Returns you to the top-level menu
0Transfers you to attendant
#Accepts an entry OR gives access to company directory
*Backs up to previous step or cancels an action
Note: Some telephones require that you press the pound key twice to
generate a tone. If you are experiencing trouble with your pound key,
try pressing it twice.
Know Your Mailbox
A voice mailbox includes:
lA...