ATT CLASSIC MAIL Voice Messaging System Guide

							AT&T
CLASSIC MAIL
Voice Messaging System
Mailbox
User Guide 
						

							Copyright © 1993
All Rights ReservedAT&T 585-321-101
Issue 1
December 1993
Notice
Every effort was made to ensure that the information in this book was complete and accurate at the time of printing.
However, information is subject to change.
Federal Communications Commission (FCC) Interference Notice
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC roles. These limits are designed to provide reasonable protection against harmful interference when equipment is
operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required
to correct the interference at their own expense.
Security
As a customer of new telecommunications equipment, you should be aware of the significant and growing problem of
theft of long distance services by third parties, known commonly as “toll fraud.” It is particularly important that you
understand and take appropriate steps to deal with this crime because under applicable tariffs, you will be responsible for
payment of associated toll charges. AT&T cannot be responsible for such charges and will not make any allowance or give
any credit resulting from toll fraud.
Toll fraud can occur despite the preventative efforts of network providers and equipment manufacturers. Toll fraud is a
potential risk for any customer with telecommunications equipment having one or more of the following features: (1)
remote access, (2) automated attendant, (3) voice mail, (4) remote administration and maintenance, and (5) call forward-
ing (remote). This is not a product or design defect, but a risk associated with equipment having one or more of the
features described above. If your new telecommunications equipment possesses any of these features, please consult the
relevant portion of your documentation for further details and specific procedures to reduce the risk of toll fraud or
contact your AT&T dealer for further details.
Trademarks
MERLIN is a registered trademark of American Telephone & Telegraph Corporation. CLASSIC MAIL iS a trademark of
American Telephone & Telegraph Corporation.
Warranty
AT&T provides limited warranty to this product. Refer to the “AT&T Limited Warranty and Limitation of Liability” in
Appendix E of the CLASSIC MAIL System Reference Guide.
Ordering Information
The order number for this book is 585-321-101. To order additional books, call 1-800-432-6600 in the U.S., l-800-255-
1242 in Canada, and from other countries, call 1-317-322-6646 or send Fax to 1-317-322-6699.
Support Telephone Numbers
In the U.S., AT&T provides a toll-free customer helpline 24 hours a day. In the U.S., call the AT&T Helpline at 1-800-628-
2888 or your Authorized Dealer if you need assistance when installing, programming or using your system.
For assistance outside the U.S., contact your local AT&T authorized representative. 
						

							Table of Contents
Preface5
1. Before You Begin7
Know Your Phone7
Commonly Used Keys10
Know Your Mailbox10
Getting Into the CLASSIC MAIL System12
2. Your Mailbox15
First-Time Use15
Recording a Greeting19
Switching a Greeting21
3. Your Messages23
Letting the CLASSIC MAIL System Answer Your Calls23
Knowing When You Have Messages23
Listening to Your Messages26
iii 
						

							Handling Your Messages28
Deleting a Message29
Replying to a Message30
Forwarding a Copy of a Message32
Listening to Envelope Information33
Sending a Message34
Special Delivery Options35
Group Lists36
4. Off-Site Message Alert39
How Off-Site Message Alert Works39
Setting Up Off-Site Message Alert to a Phone44
Setting Up Off-Site Message Alert to a Pager45
Turning Off-Site Message Alert On or Off46
Setting the Number of Attempts47
Determining How Often You’re Alerted48
Reviewing the Settings for Off-Site Message Alert49
5. Transferring Calls Into the CLASSIC MAIL System51
Transferring Outside Callers52
Merlin 1030 System Transfer Procedures55
iv 
						

							Preface
To streamline your telephone communication, your
company has just installed a new round-the-clock voice
messaging system, the CLASSIC MAIL™ Voice Messaging
System. When you can’t take calls, the CLASSIC MAIL
system answers your phone and stores messages in your
personal mailbox. You can check your messages when-
ever and from wherever you like. And, if you are tempo-
rarily out of your office, you can have the CLASSIC MAIL
system notify you at a phone or pager number each time
a new message arrives.
This booklet contains instructions for using the CLASSIC
MAIL system features. It includes the following chapters:
lChapter 1, “Before You Begin,” discusses what
you need to know to get started using the
CLASSIC MAIL system.
Preface5 
						

							lChapter 2, “Your Mailbox” discusses how to
open and initialize your “voice mailbox.”
lChapter 3, “Your Messages” discusses how to
listen to your messages.
lChapter 4, “Off-Site Message Alert” discusses
how to use the CLASSIC MAIL system to alert
you that you have messages even when you
are out of the office.
lChapter 5, “Transferring Calls into the CLASSIC
MAIL System” discusses how to transfer outside
callers into the CLASSIC MAIL system.
Instructions on how to install the CLASSIC MAIL system
are contained in a separate document, the CLASSIC MAIL
System Reference Guide.
CLASSIC MAIL System Mailbox User Guide 
						

							1. Before You Begin
You probably already many of the skills necessary to use
the CLASSIC MAIL system.
Know Your Phone
Using the CLASSIC MAIL system is a simple matter of using
a touch-tone phone. You press various keys to gain access
to your mailbox, use its functions, and move around in the
system.
Before you use your mailbox, you should know that an
operator or receptionist is called an attendant and a phone
or extension is called an intercom.
Chapter 1: Before You Begin7 
						

							Figure 1A: Typical
Merlin telephones
You should also know how to perform these basic phone
operations:
lAnswer an outside call
lCall another intercom
lTransfer an outside call
Your phone should resemble one of the phones in Figure
1A. The number and types of buttons will vary depending
upon the model of phone system and the types of phone
sets you have. There should be voice mail labels on the
buttons similar to the one shown in Figure 1B for lines
that are assigned to the CLASSIC MAIL system.
Line Buttons
Dial Pad
Message Waiting
Light
CLASSIC MAIL System Mailbox User Guide 
						

							voice
mail
No matter how many additional buttons your phone has,
the dial pad and the numbered keys you press to make a
call are the same on any phone. You’ll use the dial pad
extensively for voice messaging, so you should be familiar
with the star and the pound keys and with the term enter,
which simply means “press a key or keys.”
Figure 1B: Voice mail
labels
Figure 1C: Keys used
for CLASSIC MAIL
voice messaging
functions
Star KeyPound Key
Chapter 1: Before You Begin9 
						

							Commonly Used Keys
There are certain keys on the dial pad that have a consistent
use no matter what you’re doing with voice messaging:
**Returns you to the top-level menu
0Transfers you to attendant
#Accepts an entry OR gives access to company directory
*Backs up to previous step or cancels an action
Note: Some telephones require that you press the pound key twice to
generate a tone. If you are experiencing trouble with your pound key,
try pressing it twice.
Know Your Mailbox
A voice mailbox includes:
lA personal password which allows you to open
your mailbox and check messages.
lPrimary and alternate greetings that callers
hear when they reach your mailbox.
CLASSIC MAIL System Mailbox User Guide