ATT DEFINITY Communications System Generic 1, Generic 3, System 75 Instructions Manual

							AT&T 555-230-760
Issue 1
December 1992
DEFINITY® Communications System
Generic 1, Generic 3 and System 75
7402 Plus User’s Guide 
						

							NOTICE
While reasonable efforts were made to ensure that the information in this document
was complete and accurate at the time of printing, AT&T can assume no
responsibility for any errors.  Changes or corrections to the information contained in
this document may be incorporated into future issues.
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Order:Document No. 555-230-760
Issue 1, December 1992
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HEARING AID COMPATIBILITY
This equipment is compatible with the inductively coupled hearing aids prescribed by
the Federal Communications Commission (FCC).
Prepared by
AT&T BCS Product DocumentationÓ1992 AT&T
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Development Group All Rights Reserved
Middletown, New Jersey  07748 Printed in USA
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							ffffffffffffffffffffffffffffffffffffffffffffffYour 7402 Plus Voice Terminal
The 7402 Plus voice terminal is designed so you can conveniently use the many
features of the DEFINITYÒCommunications System Generic 1, Generic 3, and
System 75.  Familiarize yourself with your voice terminal, shown in Figure 1
below and explained on the following page.
Figure 1.  7402 Plus Voice Terminal
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Starting at the top of Figure 1 and continuing clockwise:
HandsetFor placing and answering calls (also known as the
receiver).  In most cases, you must lift the handset (go
off-hook) before you can use a feature.
Call appearances/
feature buttonsThe first two of these six buttons are devoted to handling
incoming and outgoing calls (call appearances) and are
labeled with an extension number.  Both of these buttons
has a red in-use light to tell that this is the line you are
using or that this is the line you will get when you lift
your handset. The green status light next to each call
appearance button tells you the line or feature is being
used. The four remaining buttons access features
(feature buttons) and are labeled with a feature name.
Each of these buttons has a green status light next to
each feature button that tells you the feature is being
used.
Speakerphone/headset adapter
jack (on back of voice terminal)This jack is used for connecting an external
speakerphone or a headset adapter to your voice
terminal.  This jack is labeled            .
Line jack
(on back of voice terminal)This jack is used for connecting a line cord to your voice
terminal.  This jack is labeled ``LINE.
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							Select buttonWhen used with 
cbbbbbbbbbbbbbbbbc bbbbbbbbbbbbbbbbConference/Ring  you can select a
personalized ring from 8 ringing patterns.  When used
with 
cbbbbbbbbbbc bbbbbbbbbb
Drop/Test  you can test the lights and ringer on
your voice terminal.
Transfer buttonFor transferring a call to another voice terminal.
Hold buttonFor putting a call on hold.
Dial padThe standard 12-button pad for dialing phone numbers
and accessing features.  The letters, ``Q and ``Z, have
been added to the appropriate dial pad keys for directory
access, and the ``5 button on your dial pad has raised
bars for visually-impaired users.
Volume control
buttonFor adjusting the volume of the loudspeaker associated
with the speaker when you are using this feature and a
call is in progress, or for adjusting the volume of the tone
ringer when you are not using the speaker.
Handset jack
(on back of voice terminal)This jack is for connecting a handset to your voice
terminal.  The jack is labeled               .
Speaker buttonFor accessing the Speaker feature.  This feature can be
used for listening only.  If you want to speak to the other
party, you must lift the handset.
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Drop/Test buttonFor disconnecting from a call or dropping the last party
added to a conference call.  When used with 
cbbbbbbbc bbbbbbb
Select  ,
you can test the lights and ringer on your voice terminal.
Conference/Ring
buttonFor setting up conference calls.  When used with 
cbbbbbbbc bbbbbbbSelect 
, you can select a personalized ring for your voice
terminal.
Message lightA red light that goes on steadily when a message has
been left for you.
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							ffffffffffffffffffffffffffffffffffffffffffffffWhat the Features Do
Here are brief descriptions of 21 features, including what each one does and how you
might want to use it.  You will have the Conference, Drop, Hold, Message, Select
Ring, Self-Test, Speaker, and Transfer features.  In addition, you may have many of
the other features listed here; your System Manager can advise you.
Abbreviated Dialing (AD)Allows you to store selected phone numbers for quick and
easy dialing.  Each number can be a complete or partial phone number, an extension
number, or a trunk or feature code.  Abbreviated Dialing offers four possible types of
listsÐpersonal, group, system, and enhancedÐ and you can have a total of three out
of the four lists.  Numbers on a personal list are programmable by you; numbers on
all other lists are programmable only by the System Manager.  Use as a timesaver
for dialing frequently called, lengthy, or emergency numbers.
Automatic CallbackSends you a special 3-burst ring indicating that a previously
busy or unanswered extension is now available.  Use to avoid constant redialing
when you wish to speak to someone who is frequently busy on the phone or in and out
of the office. Note: Can be used only for extensions, not outside numbers.
BridgingPermits you to answer or join in calls to someone elses extension by
pressing a bridged appearance button on your voice terminal. This button can be
any call appearance button labeled with another users primary extension number, as
assigned to you by your System Manager.  Use to assist in handling calls for a
designated coworker.
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Call CoverageProvides automatic redirection of certain calls to your voice
terminal for answering.  (Your System Manager determines which calls will be sent
to you.)  Use to answer calls for other extensions for whom you provide coverage.
Note: If you have Go to Cover, you (the calling party) can send internal calls
directly to coverage any time during the call attempt (the person you call must be in
a call coverage group).
Call Forwarding All CallsTemporarily forwards all your calls to another extension
or to an outside number, depending on your system.  Use when you will be away from
your voice terminal and you want your calls forwarded to a phone number of your
choice.
Call ParkPuts a call on hold at your voice terminal, for retrieval at any extension.
Use when you need to go elsewhere to get information during a call, or whenever you
wish to complete a call from a different location.  Also, if the call received is for
someone else, use it to hold the call until the called party can answer it from the
nearest available voice terminal.
Call PickupLets you answer a call at your voice terminal for another extension in
your pickup group.  Use when you wish to handle a call for a group member who is
absent or otherwise unable to answer. Note: You can only use this feature if you
and the called party have been assigned to the same pickup group by your System
Manager.
ConferenceAllows you to add another party to a call.  Use to set up time-saving
conferences, or to spontaneously include a party important to a discussion.
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							DropDisconnects from a call without requiring you to hang up the handset or press
the switchhook.  Can also be used with the Conference feature to disconnect the last
party added.  Use whenever you are using the handset and want to continue using it
for another action after ending a call.
HoldPuts a call on hold until you can return to it.  While a call is on hold, you can
place another call, activate another feature, answer a waiting call, or leave your voice
terminal to perform another task.  Use when you have a call you do not wish to drop,
but which you have to interrupt briefly to do something else.
Intercom (Automatic/Dial)Gives you quick access to specified extensions.  With
Automatic Intercom, you can call a predetermined partner by pressing a single
feature button.  With Dial Intercom, you can call any member of a predetermined
group of users by pressing a feature button and then dialing the group members
2- or 3-digit code.  Use to rapidly dial frequently called numbers.
Last Number DialedAutomatically redials the last number you dialed, either an
extension or an outside number.  Use to save time in redialing a busy or unanswered
number.
Leave Word CallingLeaves a message for another extension to call you back.  The
called party will be able to dial message service (for example, attendant, AUDIX,
covering user, etc.) to retrieve a short, standard message, which gives your name and
extension, the date and time you called, and the number of times you called.  Use any
time you wish to have someone call you back; it will help cut down on repeated call
attempts.
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MessageYour Message light goes on when a caller has left a message.  You can
then follow your System Managers local message retrieval procedures to get your
message.
Priority CallingAllows you to call another extension with a distinctive 3-burst ring
to indicate that your call requires immediate attention.  Use when you have
important or timely information for someone.
Select RingAllows you to select your own personalized ring from among eight
available patterns.  Use to distinguish your ring from that of other nearby voice
terminals.
Self-TestActivates the lights and ringer of your voice terminal.  Use when you
want to test their operation.
Send All CallsTemporarily sends all your calls to the extension of a person
designated to answer them when you cannot (perhaps a secretary or receptionist).
Use when you will be away from your desk for awhile, or when you do not wish to be
interrupted by phone calls.
SpeakerAllows you to place calls or access other voice features without lifting the
handset.  However, in order to speak to the other party, you must use the handset
(the speaker must be off).  Use with feature activities that require listening only,
such as on-hook dialing, monitoring calls on which you have been put on hold, or
retrieving messages.
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							TransferTransfers a call from your voice terminal to another extension or outside
number.  Use when your caller needs to speak further with someone else.
Notes: 1) Calls from an outside number to your voice terminal can be transferred
only to an extension, not to another outside number. 2) When both call appearances
are in use (either incoming or outgoing), a call cannot be transferred.
Voice Message RetrievalGives you messages (via computerized voice) left for you
through Leave Word Calling or as entered by a covering user.  If authorized by your
System Manager, you may also retrieve messages for one or more of your coworkers.
Use to hear all messages received while you were away.
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							ffffffffffffffffffffffffffffffffffffffffffffffHow to Use the Features
The following procedures give short, step-by-step instructions for using each of the
features.  For your convenience, features are listed alphabetically.
ffffffffffffffffffffffffffffffffffffffffffffffSpecial Instructions
The first time you use these procedures, you will need to customize them for yourself
by following the directions below.  Your System Manager can supply the information
required.
dTo the right of each feature name is a box.  For each feature that you have,
mark a 
cbbbbbc bbbbb
       in the blank box as a reminder.  (Conference, Drop, Hold,
Message, Select Ring, Self-Test, Speaker, and Transfer are already marked
for you.)
dYou can activate or cancel most of the voice features by dialing 2- or 3-digit
codes (if they are not already assigned to a button).  In the blanks provided
within the procedures, write in the feature code numbers.
As you operate the features on your voice terminal, keep in mind the following
general rules.
dFollow carefully all the steps listed in the procedure for the particular feature
you are using.
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dTo use a voice feature, you must have the handset off-hook unless you are
instructed to remain on-hook in the procedures.  (You can leave your handset
on-hook and use the Speaker feature for those activities that require listening
only, such as on-hook dialing, monitoring calls on hold, or retrieving messages.)
dIf you receive an intercept tone (high-pitched, alternating high and low tone)
while attempting to operate any feature, you have taken too much time to
complete a procedural step or have made a dialing error. Hang up, get a dial
tone, and begin again at Step 1.
dSystem 75 is available in more than one version.  Some features, such as
Abbreviated Dialing, Call Forwarding All Calls, Last Number Dialed, and
Priority Calling operate slightly differently with Version 1, and possibly
Version 2, than they do with later versions.  If you are using Version 1 or
Version 2 of the System 75 software, you should check the section titled,
Troubleshooting, later in this guide before you use you use any of these
four features.
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							ffffffffffffffffffffffffffffffffffffffffffffffConventions
The following conventions are used in the procedures:
ffffffffffffffffffffffffffffffffffffffffffffffGray TypeProcedural steps in gray type are steps you should follow
if you do not have a button assigned for the feature.
ffffffffffffffffffffffffffffffffffffffffffffff
cbbbbbbbbc bbbbbbbb xxxxx  This box represents a call appearance button, which is
used exclusively for placing or receiving calls.
The button has a red in-use light and a green status
light and is labeled with an extension number
(shown as xxxxx).
ffffffffffffffffffffffffffffffffffffffffffffff
cbbbbbbbbc bbbbbbbbFeature    and
cbbbbbbbbbbbbbc bbbbbbbbbbbbb
Feature xxxxx 
Each of these boxes represents a button that has a
feature assigned to it.  The button is labeled with the
feature name, sometimes followed by an extension
number or a persons name (shown as xxxxx).
ffffffffffffffffffffffffffffffffffffffffffffff[handset tone] The tone that appears in brackets after a step indicates
what you should hear from your handset after
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successfully performing that step.
For a list of tones and their meanings, see the section titled Tones and Their
Meanings. For a list of glossary terms, see the section titled Key Words to Know.
ffffffffffffffffffffffffffffffffffffffffffffffTroubleshooting
Later in this guide you will find a short section on troubleshooting.  Use the
procedures listed here for problems you may have in using your voice terminal.
ffffffffffffffffffffffffffffffffffffffffffffffQuick Reference Lists
At the end of this booklet is a set of quick reference lists. Use them to record your
feature and trunk codes, Abbreviated Dialing personal list items, and frequently
called miscellaneous extensions.  Once you have completed the lists, remove the page
from the booklet (tear along the perforation), and keep the lists near your voice
terminal.
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							Abbreviated Dialing  (AD)c
c
cbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc c bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
c
cbbbcc bb b
To program/reprogram
an AD button
Note:AD buttons must
first be assigned by your
System Manager.
1On a separate sheet of paper, jot down the outside
numbers, extensions, and/or feature codes you want
to program
Note:Each AD button will hold one complete phone
number or feature code.
2Pick up handset [dial tone]
3Press 
cbbbbbbbbbc bbbbbbbbbProgram  (if this button has been assigned to
your voice terminal)
or Dial Program code __________[dial tone]
4Press 
cbbbbbbbbbbc bbbbbbbbbbAD xxxxx  to be programmed
[dial tone]
5Dial outside number, extension, or feature code you
want to program (up to 24 digits)
Note:If you are programming an outside number,
be sure to include a trunk code, if applicable.
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6
Press 
cbbbc bbb#    (on the dial pad)
[confirmation tone], [dial tone]
dNumber is stored
dRepeat Steps 4±6 to program additional buttons
7Hang up or press 
cbbbbbbbbbbc bbbbbbbbbbDrop/Test  to end programming
ffffffffffffffffffffffffffffffffffffffffffffffTo place an AD call1Press selected 
cbbbbbbbbbbc bbbbbbbbbbAD xxxxx [ringback tone]
dCall is dialed (silently)
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