ATT Merlin 1030/3070 Classic Mail Release 1.6 Guide

Merlin 1030/3070
Classic Mail
Design Package
For Release 1.6
Site Survey
Record Merlin System Data
Procedure:Record Merlin system information on the Site Survey forms.
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i Note:Enter this information on pages 6 and 7 of this package. Be sure to note any special telephoneMerlin 1030
Feature Package 1, 2, 4 or 5
Voice Terminal ports 11, 12, 13 and 14 set as ATTENDANT
Merlin line ports set for Tone (DTMF) signaling
services and indicate blocking of Off-Site Message Alert if...

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Determine Voice Mail Access Lines
Procedure:
Decide which Merlin line ports to use for internal voice mail access.
Requirements:The Classic Mail is must be connected to the Merlin Control Unit using line ports to provide
internal users with voice mail access. Up to four access lines can be established for internal
access. Voice mail access should be dedicated by connecting vacant line ports to Classic
Mail interpose jacks 1 - 4. If there are no vacant line jacks available, voice mail access may...

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qDetermine Administrator’s Mailbox Number
Procedure:The administrator’s functions must be assigned to a mailbox. This designation is assigned to
the first mailbox that is set up on the Classic Mail. The administrator’s function may be
subsequently transferred to another mailbox as required.
i Note:Enter this information on page 9 of this package.
Decide who will be the Attendant.
Procedure:Determine who will be responsible for answering calls coming into the business.
Requirements:
When the...

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qDetermine the Rings Before Answering Incoming Calls
Procedure:Determine how long the Classic Mail should wait before answering incoming calls.
Requirements:The Business Hour Schedule must be properly configured before the Classic Mail will
automatically switch between day and night rings before answering an incoming call. The
default for day mode operation is four rings and one ring for night mode operation. The
Classic Mail can be configured not to answer in either operational mode by setting...

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Complete Call Routing Worksheets
Procedure:Use the Call Routing worksheets to document the call routing design.
Requirements:Each telephone key 1 through 9 may be defined with one of three functions: 1) Play an
informational message. 2) Transfer to an intercom or 3) Leave a message in a mailbox It is
recommended that choices be limited to 3 or 4 keys to reduce confusion. A top-level menu
prompt must be recorded to inform callers of the choices available.
i Note:Complete the Call Routing worksheets...

Merlin 1030/3070
Site Survey
General Information
Company
Street
CityState
ZipPhone( )
Contact
Installing Technician
Merlin System Information
Merlin Model: 1030/3070Feature Modules:  q 1   q 2   q 4   q 5
Automatic Route Selection:  q Yes    q No
i If yes, attach SMDR Data
Square: qPooled - Dial Access: qPooled - Button Access:  q
Power Requirements: 110 Volts A/C q  Ground Test:  Pass qFail q   (Installers Only)
MerlinLineLine BlockMerlinLineLine Block
1030/3070Connections Pools OSA1030/3070Connections...

Merlin 1030/3070 Voice Terminal Connections
IntercomOccupiedVacant
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IntercomOccupiedVacant
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Voice Mail Access...

Voice Terminal/Mailbox Data Sheet
(Copy this page for each mailbox)
User Name:Intercom #:
Type:
Name Spelling
Mailbox #:Regular qGuest q
Off-Site Message Alert - Dialing Sequence:
i Note: Script mailbox owner’s primary and alternate personal greetings on the back of this sheet
Classic Mail 1030/3070 Design Package - Page 8 

Merlin 1030/3070
Classic Mail
Application Design
Access Code Required:s  6 - 1(star)Group Call Mailbox #1s  5 - 9GCD #850
Rings Before Answer - Transferss  6 - 21-9Group Call Mailbox #2s  5 - 9GCD #851
Touch-Tone Gate:s  6 - 9Yes/NoGroup Call Mailbox #3s  5 - 9GCD #852
Administrator’s Mailbox #:s  5 - 51st MBGroup Call Mailbox #4s  5 - 9GCD #853
Attendant’s Intercom #:s  5 - 61st MBGroup Call Mailbox #5s  5 - 9GCD #854
General Delivery Mailbox #:s  5 - 71st MBGroup Call Mailbox #6s  5 - 9GCD #855...

Company Greetings
Day Greeting: s 1 - 1
i Note: Record Auto Attendant and Call Routing information in Day Top-Level Menu - s 2 - 3
Thank you for calling [Company Name]...
i   Touch-Tone Gate: If you are calling from a Touch-Tone telephone, press any key now. Other wise,
remain on the line and your call will be transfered to the attendant.
Night Greeting: s 1 - 2
i Note: Record Auto Attendant and Call Routing information in Night Top-Level Menu - s 2 - 1 - 3
Thank you for calling [Company Name]. Our...