ATT Merlin 1030/3070 Classic Mail Release 1.6 Guide

							Merlin 1030/3070
Classic Mail
Design Package
For Release 1.6
Site Survey
Record Merlin System Data
Procedure:Record Merlin system information on the Site Survey forms.
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Requirements:l
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i Note:Enter this information on pages 6 and 7 of this package. Be sure to note any special telephoneMerlin 1030
Feature Package 1, 2, 4 or 5
Voice Terminal ports 11, 12, 13 and 14 set as ATTENDANT
Merlin line ports set for Tone (DTMF) signaling
services and indicate blocking of Off-Site Message Alert if necessary.
Determine the Classic Mail Mounting Location:
Procedure:Decide where to mount the Classic Mail.
Requirements:
The Classic Mail is generally wall-mounted within five feet of the Merlin Control Unit.
i Note:
Custom cables can be made for Telephone Emulation and Interposed connections if the
Classic Mail must be mounted more than five feet from the Merlin Control Unit.
The Classic Mail requires an area 19 X 18 for mounting. Describe the mounting location on
page 7 of this package.
Confirm Telephone Emulation Connections
Procedure:Confirm that Merlin Voice Terminal ports 11, 12, 13 and 14 are available to use for Telephone
Emulation.
Requirements:
The Classic Mail is must be connected to the Merlin Control Unit using Voice Terminal ports
11, 12, 13 and 14. Four Voice Terminal ports are required.
i Note:Voice Terminal ports 11,12,13 and 14 must be set to ATTENDANT. For an explanation of
Telephone Emulation, see page 18 of this package.
Classic Mail 1030/3070 Design Package - Page 1 
						

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Determine Voice Mail Access Lines
Procedure:
Decide which Merlin line ports to use for internal voice mail access.
Requirements:The Classic Mail is must be connected to the Merlin Control Unit using line ports to provide
internal users with voice mail access. Up to four access lines can be established for internal
access. Voice mail access should be dedicated by connecting vacant line ports to Classic
Mail interpose jacks 1 - 4. If there are no vacant line jacks available, voice mail access may
be provided on a time-share basis by interposing the existing telephone lines with the
Classic Mail.
i Note:If possible, always dedicate voice mail access using vacant line ports on the Merlin Control
Unit. If voice mail access is provided by time-sharing the existing telephone lines, connect the
least busy telephone lines to the Classic Mail. Enter this information on page 7 of this
package. For an explanation of Interposed voice mail access, see page 19 through 21 of this
package.
Record Voice Terminal/Mailbox Data
Procedure:Record the intercom number, mailbox number, telephone type, directory name spelling
and Voice Terminal programmed buttons for each mailbox owner. Script the primary and
alternate greetings on the back of the Voice Terminal/Mailbox Data Sheet. If Off-Site
Message Alert is required, enter the dialing sequence for pagers or off-site telephones.
i Note:Copy page 8 of this package for each mailbox user.
Determine Voice Mail Access Code
Procedure:Determine if the Merlin telephone lines are connected to single-line ports of a PBX or to Centrex
lines.
RequirementsThe default access code is the star key. You may need to change the Classic Mail access
code to prevent unwanted effects such as last-number-redial or hook-flash when a user is
accessing the Classic Mail on an interposed line.
i Note:Enter this information on page 9 of this package. If the Merlin Control Unit is not installed on
Centrex lines or behind a PBX write “star” in the space provided.
Determine the Need for a Touch-Tone Gate
Procedure:
The Touch-Tone Gate may be used to enhance messaging for callers with rotary dial telephones.
When this feature is activated the Classic Mail, after answering , will wait for three seconds to
receive any DTMF signal. If this signal is not received within three seconds, the Classic Mail
will transfer the caller to the designated Attendant’s Intercom number. If the Touch-Tone gate
is activated, the Company Greeting must be recorded with instructions to “press any key” if the
caller has a Touch-Tone telephone.
i Note:Enter yes or no on page 9 of this package.
Classic Mail 1030/3070 Design Package - Page 2 
						

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qDetermine Administrator’s Mailbox Number
Procedure:The administrator’s functions must be assigned to a mailbox. This designation is assigned to
the first mailbox that is set up on the Classic Mail. The administrator’s function may be
subsequently transferred to another mailbox as required.
i Note:Enter this information on page 9 of this package.
Decide who will be the Attendant.
Procedure:Determine who will be responsible for answering calls coming into the business.
Requirements:
When the Classic Mail answers a call, it can offer the caller the option of transferring to an
i Note:
Procedure:
i Note:
attendant. If there is a single individual responsible for answering incoming calls, use that
person’s Intercom number as the Attendant’s Intercom. When a caller presses 0, the Classic Mail
will transfer the caller to the Intercom you have designated as the Attendant. If there is no one
solely responsible for answering incoming calls, the Classic Mail can be configured without a
designated Attendant’s Intercom.
Enter this information on page 9 of this package. If there is no attendant write “none” in the
space provided.
General Delivery Mailbox
If required, the general delivery mailbox function can be assigned to any mailbox or may be
disabled entirely.
If no one is responsible for reviewing and forwarding messages sent to this mailbox it is very
important that this function be disabled. Enter this information on page 9 of this package. If
this feature is not required, write “none” in the space provided.
Assign Group Call Distribution Mailboxes
Procedure:Calls into Group Call Distribution intercom numbers (850 - 855) may be routed to a single
mailbox.
Requirements:The Merlin Control Unit must
 have Feature Package 5
i Note:Enter this information on page 9 of this package.
Complete Business Hour Schedule
Procedure:Determine the opening and closing hour and minute for each day of the week.
Requirements:This feature must be configured before the Classic Mail can automatically switch between
Day and Night operational modes. As shipped, the Classic Mail will operate in day mode
only.
i Note:Enter this information on page 9 of this package.
Classic Mail 1030/3070 Design Package - Page 3 
						

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qDetermine the Rings Before Answering Incoming Calls
Procedure:Determine how long the Classic Mail should wait before answering incoming calls.
Requirements:The Business Hour Schedule must be properly configured before the Classic Mail will
automatically switch between day and night rings before answering an incoming call. The
default for day mode operation is four rings and one ring for night mode operation. The
Classic Mail can be configured not to answer in either operational mode by setting Rings-
Before-Answer to 99 rings. If any line must operate differently from the other incoming
lines, Rings-Before-Answer can be defined for any individual line.
i Note:Enter the number of rings before the Classic Mail answers calls during day and night operation on
page 9 of this package. For any line that must answer in a given number of rings at all times, enter
the Rings-Before-Answer for that line.
Determine the Rings Before Picking Up a Transferred Call
Procedure:Determine how long the Classic Mail will wait before reconnecting with a caller.
Requirements:
After the Classic Mail transfers a call to an intercom, it will wait from one to nine rings
before informing the caller that person is not available. The caller may then leave a
message, transfer to another intercom or to the attendant. The default is four rings.
i Note:Enter this information on page 9 of this package.
Determine the Call Transfer Type
Procedure:Select either direct or announced transfer method.
Requirements:
The Classic Mail can either transfer a call directly to an Intercom or announce over the
intercom speaker that a call is waiting on a specified line.
i Note:Enter this on page 9 of the Classic Mail Design Package.
Script the Company Greetings
Procedure:
i Note:
Write down what will be recorded for the day and night company greetings. If call routing is
required, only use the company name for these greetings. All additional information is recorded
in the Call Routing Top-Level Menu prompts for day and night operation.
Enter this information on page 10 of this package. If the Touch-Tone Gate is being used, add
this information to the script.
Classic Mail 1030/3070 Design Package - Page 4 
						

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Complete Call Routing Worksheets
Procedure:Use the Call Routing worksheets to document the call routing design.
Requirements:Each telephone key 1 through 9 may be defined with one of three functions: 1) Play an
informational message. 2) Transfer to an intercom or 3) Leave a message in a mailbox It is
recommended that choices be limited to 3 or 4 keys to reduce confusion. A top-level menu
prompt must be recorded to inform callers of the choices available.
i Note:Complete the Call Routing worksheets for day and night operation on pages 11 through 14 of
this package . The Top-Level Menu should inform callers of the available choices in addition to
the standard auto attendant features: Transfer to an extension, Transfer to the attendant and
the Company Directory. Any mailbox used for Call Routing must
 be set up with a password and
a greeting before it can be specified in a route definition.
Complete Mailbox Assignment Worksheet
Procedure:List all mailbox owners on the Mailbox Assignment Sheets
Requirements:
Regular mailbox numbers are the same as the owner’s intercom number. Any mailbox owner
that doesn’t have exclusive use of a Merlin telephone should be assigned a guest mailbox.
Guest mailboxes are numbered from 900 to 999.
i Note:Enter this information on pages 15 through 17 of this package.
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							Merlin 1030/3070
Site Survey
General Information
Company
Street
CityState
ZipPhone( )
Contact
Installing Technician
Merlin System Information
Merlin Model: 1030/3070Feature Modules:  q 1   q 2   q 4   q 5
Automatic Route Selection:  q Yes    q No
i If yes, attach SMDR Data
Square: qPooled - Dial Access: qPooled - Button Access:  q
Power Requirements: 110 Volts A/C q  Ground Test:  Pass qFail q   (Installers Only)
MerlinLineLine BlockMerlinLineLine Block
1030/3070Connections Pools OSA1030/3070Connections Pools OSA
Telephone NumberLine JackPool #4Telephone NumberLine JackPool #
4
A0 (1)
qD0 (16)
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Al (2)
qD1 (17)
q
A2 (3)
qD2 (18)
q
A3 (4)
qD3 (19)
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A4 (5)
qD4 (20)
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B0 (6)
qE0 (21)
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B1 (7)
qE1 (22)
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B2 (8)
qE2 (23)
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B3 (9)
qE3 (24)
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B4 (10)
qE4 (25)
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C0 (11)
qF0 (26)
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C1 (12)
qF1 (27)
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C2 (13)
qF2 (28)
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C3 (14)
qF3 (29)
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C4 (15)
qF4 (30)
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Classic Mail 1030/3070 Design Package - Page 6 
						

							Merlin 1030/3070 Voice Terminal Connections
IntercomOccupiedVacant
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11TE-1
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12TE-2
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13TE-3
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TE-4q
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IntercomOccupiedVacant
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IntercomOccupiedVacant
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Voice Mail Access Connections
Telephone NumberClassic MailClassic MailMerlinVoice Mail
Outside Line JackInterpose JackLine JackAccess Pool
11
22
33
44
i Administrator’s Mailbox/Password:Administration Password:
Describe the location for mounting the Classic Mail:
Classic Mail 1030/3070 Design Package - Page 7 
						

							Voice Terminal/Mailbox Data Sheet
(Copy this page for each mailbox)
User Name:Intercom #:
Type:
Name Spelling
Mailbox #:Regular qGuest q
Off-Site Message Alert - Dialing Sequence:
i Note: Script mailbox owner’s primary and alternate personal greetings on the back of this sheet
Classic Mail 1030/3070 Design Package - Page 8 
						

							Merlin 1030/3070
Classic Mail
Application Design
Access Code Required:s  6 - 1(star)Group Call Mailbox #1s  5 - 9GCD #850
Rings Before Answer - Transferss  6 - 21-9Group Call Mailbox #2s  5 - 9GCD #851
Touch-Tone Gate:s  6 - 9Yes/NoGroup Call Mailbox #3s  5 - 9GCD #852
Administrator’s Mailbox #:s  5 - 51st MBGroup Call Mailbox #4s  5 - 9GCD #853
Attendant’s Intercom #:s  5 - 61st MBGroup Call Mailbox #5s  5 - 9GCD #854
General Delivery Mailbox #:s  5 - 71st MBGroup Call Mailbox #6s  5 - 9GCD #855
Business Hour Schedule s  5 - 2
MondayTuesdayWednesday
ThursdayFriday
SaturdaySunday
Open
Closed
Rings Before Answering Incoming Calls s  5 - 1
Day Mode
Night Mode
1 - 991 - 99
Line 1Line 2Line 3Line 4Line 5Line 6Line 7Line 8Line 9Line 10
1 - 991 - 991 - 99
1 - 991 - 991 - 991 - 991 - 991 - 991 - 99
Line 11Line 12Line 13Line 14Line 15Line 16Line 17Line 18Line 19Line 20
1 - 991 - 991 - 99
1 - 991 - 991 - 991 - 991 - 99
1 - 991 - 99
Line 21Line 22Line 23Line 24Line 25Line 26Line 27Line 28Line 29Line 30
1 - 991 - 99
1 - 991 - 991 - 991 - 991 - 991 - 991 - 99
1 - 99
i Note:Entering rings before answer for any single line will cause that line to ignore the Business Hour
Table and always answer on the rings defined for that line.
Classic Mail Transfer Method s 6 - 7
Direct:q
Announced:q
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							Company Greetings
Day Greeting: s 1 - 1
i Note: Record Auto Attendant and Call Routing information in Day Top-Level Menu - s 2 - 3
Thank you for calling [Company Name]...
i   Touch-Tone Gate: If you are calling from a Touch-Tone telephone, press any key now. Other wise,
remain on the line and your call will be transfered to the attendant.
Night Greeting: s 1 - 2
i Note: Record Auto Attendant and Call Routing information in Night Top-Level Menu - s 2 - 1 - 3
Thank you for calling [Company Name]. Our business hours are [business hours]...
i   Touch-Tone Gate: If you are calling from a Touch-Tone telephone, press any key now. Other wise,
remain on the line to leave a message in the General Delivery Mailbox.
Classic Mail 1030/3070 Design Package - Page 10