AT&T Voicemail Viewer User Guide

							 
 
 
  
 
  
AT&T Voicemail Viewer 
User Guide  
						

							 
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Contents 
 
iPhone® ............................................................................................................... 4 
Requirements.................................................................................................... 4 
Installation ....................................................................................................... 4 
Message Notification and Message Count .............................................................. 6 
Application ........................................................................................................ 8 
Login ............................................................................................................ 8 
Functionality Summary ................................................................................. 10 
Settings ...................................................................................................... 13 
BlackBerry® ....................................................................................................... 15 
Requirements.................................................................................................. 15 
Installation ..................................................................................................... 15 
Message Notification and Message Count ............................................................ 20 
Application ...................................................................................................... 21 
Initial Launch ............................................................................................... 21 
Configure Mailbox Access .............................................................................. 22 
Configure Multiple Mailboxes .......................................................................... 24 
Functionality Summary ................................................................................. 25 
Settings ...................................................................................................... 30 
iGoogle ............................................................................................................. 33 
Requirements.................................................................................................. 33 
Installation ..................................................................................................... 33 
Application ...................................................................................................... 34 
Login .......................................................................................................... 34 
Message Inbox ............................................................................................. 35 
Gadget Menu Options .................................................................................... 40 
Windows® Vista Sidebar ...................................................................................... 41 
Requirements.................................................................................................. 41  
						

							 
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Installation ..................................................................................................... 42 
Application ...................................................................................................... 44 
Login  ......................................................................................................... 44 
Message Inbox ............................................................................................. 45 
Gadget Menu Options .................................................................................... 51 
Windows® 7 Desktop ........................................................................................... 52 
Requirements.................................................................................................. 52 
Installation ..................................................................................................... 52 
Application ...................................................................................................... 54 
Login  ......................................................................................................... 54 
Message Inbox  ............................................................................................ 55 
Gadget Menu Options .................................................................................... 60 
Mac OS X Dashboard........................................................................................... 61 
Requirements.................................................................................................. 61 
Installation ..................................................................................................... 62 
Application ...................................................................................................... 64 
Login  ......................................................................................................... 64 
Message Inbox ............................................................................................. 64 
Widget Menu Options .................................................................................... 69 
Legal .......................................................................................................... 71 
 
 
   
						

							 
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iPhone® Requirements 
 
You must have an AT&T Unified MessagingSM account or an AT&T U-verse VoiceSM 
account in order to use these applications. Before you use Voicemail Viewer, you will 
need to be sure that you have first set up your AT&T Unified MessagingSM or AT&T U-
verse MessagingSM mailbox. 
 
AT&T Voicemail Viewer is available for the following devices: 
 
 iPhone 4S (iOS 5.0+) 
 iPhone 4 (iOS 4.0+) 
 iPhone 3GS (iOS 3.1+) 
 iPhone 3G (iOS 3.1+) 
 iPad® (iOS 3.2+) 
 iPad®2 (iOS 4.3+) 
 iPod Touch® (iOS 3.1+) 
 
Standard data usage charges may apply. 
 
Installation 
 
Before downloading, you will need your AT&T Unified MessagingSM or AT&T U-verse 
MessagingSM mailbox PIN.  If you forgot your PIN, instructions can be found at 
att.com/vmviewer under Frequently Asked Questions. Additional information can be 
found at um.att.com/vmviewer-help. 
 
The steps for downloading the iPhone Voicemail Viewer:  
1. Tap the ―App Store‖ icon (Figure 1) to bring up the App Store and tap ―Search‖ 
(Figure 2) to bring up the search screen.  
2. Search ―AT&T Voicemail Viewer‖ (Figure 3). The AT&T Voicemail Viewer application 
will be listed in the search results.  You will see a Voicemail Viewer Home application 
and a Work application.  Select the appropriate one for your type of account (Figure 
4).   
3. At the App Summary screen, tap the ―Free‖ icon (Figure 5). The ―Free‖ icon will turn 
into ―Install‖. Tap the ―Install‖ icon (enter iTunes password if required). Once the 
app download is complete, the app icon is displayed as ―VM Viewer‖ on your iPhone 
(Figure 6).   
  
						

							 
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Figure 1: App Store  Figure 2: Search Figure 3: Search “AT&T Voicemail Viewer” 
 
Figure 4: Voicemail Viewer Home and Work Application 
Figure 5: App Summary Screen Figure 6: VM Viewer App   
						

							 
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Message Notification and Message Count 
 
When the application is installed on the device the first time, a pop-up screen will ask to 
enable push notification. Click ―OK‖ to enable notification (Figure 7).  
 
Please note that sometimes in order for this new notification to take effect, you 
may need to power down the device and power it back on again. 
 
 
 
 
To check if the notification is enabled: 
1. Tap the ―Settings‖ icon on the device (Figure 8) and then tap ―Notifications‖ (Figure 
9).  
2. You should see ―VM Viewer‖ listed (Figure 10). Tap ―VM Viewer‖ and ensure the 
settings on ―Sounds‖ and ―Badges‖ are set to ―ON‖ (Figure 11). 
3. You will get notifications for new messages through a message count and sound. The 
message count is displayed as a badge on the application icon with the number of 
new messages is listed as 2 (Figure 12). 
 
 
  
Figure 7: Enable Notification   
						

							 
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    Figure 10: Voicemail Viewer 
 
 
 
 
  
Figure 8: Settings Icon  
Figure 11: Sounds & Badges Figure 12: Message count  
Figure 9: Settings Screen 
  
						

							 
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Application: Login 
 
When you access the app for the first time, you will be presented with the login screen 
that asks for the home phone number and PIN. Enter the home phone number and PIN 
and tap ―Log in‖ (Figure 13). If the login credentials are authenticated, you will be 
logged in and presented with your Inbox (Figure 14).    
 
If your voice mailbox has sub-mailboxes configured, a ―Select mailbox‖ screen that lists 
the main mailbox and all sub-mailboxes will be presented (Figure 15). Select any of the 
mailboxes listed, and tap ―Done‖ to log in to the selected mailbox. 
 
If your voice mailbox has not been set up, you will be unable to log in to your mailbox 
using Voicemail Viewer and an error message (Figure 16) will pop up. At a minimum, a 
PIN needs to be set up. To set up your voice mailbox, dial your access number or *98 
from your home phone. 
 
If the correct credentials are not entered, then an error message will pop up to require 
you to re-enter the login credentials (Figure 17). 
 
 
   
						

							 
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Figure 13: Login Screen Figure 14: Inbox  Figure 15: Select Mailbox  
Figure 16: Mailbox not set up Error Message  
Figure 17: Login Failed Error Message