AT&T Voicemail Viewer User Guide

							 
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Gadget Menu Options 
 
The top right-hand corner down arrow of Voicemail Viewer has a menu that includes 
items Logout, Go to AT&T Mailbox and Help information (Figure 128). 
 
 Figure 128: Link to UM’s or U-verse Home Page  
Figure 127: Popup message   
						

							 
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Help information includes an email address for assistance from AT&T (Figure 129). 
 
 
 
 
 
Mac OS X Dashboard Requirements 
 
You must have an AT&T Unified MessagingSM account or an AT&T U-verse VoiceSM 
account in order to use these applications. Before you use Voicemail Viewer, you will 
need to be sure that you have first set up your AT&T Unified MessagingSM or AT&T       
U-verse MessagingSM mailbox. 
 
Adobe® Flash® Player is required for message playback. If you do not have Flash, go to 
http://get.adobe.com/flashplayer/ to install the software on your computer. 
 
Voicemail Viewer for Mac Dashboard requires a computer with Mac OS X (10.6.1 and 
above) Operating System and Firefox (3.5 and above) or Safari (4.0 and above) for 
installation. 
 
Figure 129: AT&T Help information  
						

							 
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Installation 
 
Before downloading, you will need your AT&T Unified MessagingSM or AT&T U-verse 
MessagingSM mailbox PIN.  If you forgot your PIN, instructions can be found at 
att.com/vmviewer under Frequently Asked Questions. Additional information can be 
found at um.att.com/vmviewer-help. 
 
To start the installation process of the AT&T Voicemail Viewer widget for Mac OS X, open 
your Internet browser and go to um.att.com/vmviewer. 
 
―Get it now Home!‖ or ―Get it now Work!‖ is available for your AT&T Unified MessagingSM 
and ―Get it now Home!‖ is available for your AT&T U-verse VoiceSM account. Additional 
information can be found at um.att.com/vmviewer-help. 
 
To download the Mac OS X Dashboard widget: 
1. Click the ―Get it now Home!‖ (Figure 130). 
2. Select ―Install‖ to proceed (Figure 131). 
3. Select ―Keep‖ to proceed (Figure 132). 
4. Voicemail Viewer is installed (Figure 133). 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
						

							 
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Figure 130: “Get it now Home!” or “Get it now Work!” 
 
Figure 131: Select “Install” to proceed 
Figure 132: Select “Keep”  Figure 133: Mac Dashboard with Voicemail Viewer installed 
  
						

							 
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Application: Login 
 
Once Voicemail Viewer is installed on the Mac OS X Dashboard, you are presented with 
the login screen. You will be required to log in with your home phone number and PIN. 
Click ―Remember me‖ to save credentials on the computer (Figure 134). 
 
If the correct credentials are not entered, then an error message will pop up to require 
you to re-enter the login credentials (Figure 135). 
 
 
 
    
 
 
Application: Message Inbox 
 
 Once the correct login credentials are entered, you are presented with your Inbox 
view.  
 The Inbox view displays a list of messages on the mailbox. The unheard messages 
are bold. 
 The Inbox will be automatically refreshed whenever a new message is received in 
the UM mailbox. 
 
 
 
Figure 134: Login screen  Figure 135: Error message    
						

							 
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A private message is marked by a lock icon, an urgent message is marked by  
icon, and an urgent and private message is marked by  icon.  The caller name is 
displayed in place of the calling number if the caller name is available.  If no name is 
available, then the caller’s telephone number is displayed. If the caller’s telephone 
number is withheld, then ―Unknown‖ is displayed.  
 
A visual symbol to the left of the name indicates from which number, Home, Work
 or Mobile, the message received is displayed (Figure 136).   
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
Figure 136: Message inbox with icons  
   
						

							 
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U-verse Messaging uses a different address book and the address book symbols are not 
displayed, but the private and urgent symbols are displayed (Figure 137). 
 
 
 
 
 
Both Unified Messaging and U-verse Messaging offer a convenient option to combine or 
integrate AT&T Wireline and wireless messages into a single mailbox.  For integrated 
mailboxes, additional icons are added to indicate which phone number was called.  Icon 
 indicates a message was left for the landline number, while icon  indicates a 
message was left for the wireless number.  Integrated mailbox called phone icons (to 
landline, to wireless) are located to left of time of call (Figure 138). 
 
 
 
 
Figure 138: Integrated mailbox called phone icons  
Figure 137: U-verse Messaging address book   
						

							 
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Hovering the mouse or placing the cursor over a message displays the called number. 
 
 
 
 
Play a message by clicking the arrow button on the left side of a message (Figure 139).  
 
 
 
 
After selecting a Voicemail message to listen to, you can: 
 Pause and stop playing 
 Skip forward and backward within a message. The playback slider indicates progress 
through the message, and you can click on the slider to select a point in the 
message. 
 Delete a message by clicking the ―Delete‖ button while the message is being played, 
or after the message has been played (Figure 140).  
 Clicking the trash icon will display deleted messages, which can then be permanently 
deleted or restored to the inbox (Figure 141). 
 
 
 
Figure 139: Play a message   
						

							 
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If a mailbox is full or near full, a warning message will appear (Figure 142). Clicking on 
the warning message will bring up a pop-up message (Figure 143). 
 
 
 
 
 
 
 
 
 
 
 
Figure 140: Message controls and delete message  
Figure 141: Trash icon  
Figure 142: Mailbox full warning message  
						

							 
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Widget Menu Options 
 
The top right corner down arrow of Voicemail Viewer has a menu that includes items 
Logout, Go to AT&T Mailbox and Help information (Figure 144). 
 
 
Figure 143: Warning message pop-up 
Figure 144: Voicemail Viewer menu