AT&T 102410735 13 U Verse User Guide
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FC _UVEP100041281_Uverse_User_Guide_ ATT102410735-12_REL User guide Easy steps for getting the most from your U-verse ® TV, Internet, and Phone services. Get answers 24/ 7 at att.com/uversesupport or call 800.288.2020 .
pg_2_UVEP100041281_Uverse_User_Guide_ ATT102410735-12_REL Record your important U-verse information here for easy referenceWith all your key information in one place, it’s a snap to manage your account and get support when you need it. WI-FI GATEWAY INFORMATIONManufacturer Wi-Fi Network Name (SSID) Wi-Fi Password (Wireless Network Key) Device Access Code Tech’s ID for promo code (P2R) We’re always here to help:• Go to the myAT&T app on your mobile device • Visit att.com/uversesupport • Call 800.288.2020 Please have your 4-digit passcode available when calling. pg_3_UVEP100041281_Uverse_User_Guide_ ATT102410735-12_REL GENERAL INFORMATIONCustomer name on account Account number Four-digit passcode Primary member ID (email address) Primary membe r ID password Voicemail PIN 2 User guide Your important U-verse information .................................................. 3 • Everything you need to enjoy the U-verse experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Mobile apps from AT&T ..................... 5 • myAT&T app . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 • U-verse app . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 U-verse TV .................................................... 8 • Your U-verse TV service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 • Watch exclusive U-verse channels . . . . . . . . . . . . . . . . . .9 Internet ................................................ 10 • Find your Wi-Fi network name and password . . .11 • Go Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 • Connect via Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 • Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 • PC Health Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Digital Phone ............................................ 13 • Blocking features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 • Forwarding features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 • Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Privacy Policy ........................................... 20 Remote Control ....................................... 32 Your primary member ID allows you to manage your account online. You can view and pay your bill, enroll in paperless billing, sign up for AutoPay, and much more. Note: Your email address and password are usually the same as your primary member ID and password. Table of contents
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Resources & Solutions
Get Started
Whether you’re on a PC, smartphone, or tablet:
• Configure your email
• Troubleshoot your service and resolve issues
• Set up Wi-Fi
• Bookmark your AT&T “ favorites” and more
Go to uverseactivation.att.com to take advantage of all that we have to offer .
User guides
• Visit att.com/userguides for guides in English
• Esta práctica guía rápida también está en español en att.com/uverseguias
Getting started and knowing your features
• View your T V listings at att.com/channellineup
• For current programming, visit Uverse.com
Manage your account
• To help us keep you informed about important account changes, visit
att.com/myatt and click Profile to update your email address and
contact numbers
• Call 800.288.2020
• Sign up for paperless billing—
conveniently store and retrieve up to
16 months of bills online while reducing your risk of identity theft
by visiting att.com/paperless
Troubleshooting and technical support
•
For troubleshooting on your T V, go to Menu >Help >Troubleshoot & Resolve
•
Find helpful tutorials on your T V by pressing Menu >Help>U-verse
Help Center
• For support, including live chat, click att.com/support
• For Wi-Fi support, visit att.com/wifisupport
• For installation, setup, and tech support of your Wi-Fi network, regardless
of service provider or manufacturer, contact AT&T ConnecTech® by calling
800.270.5103
IPv6
AT&T supports IPv6 across our network, equipment, and devices .
Visit att.com/ipv6 for more information .
5
Mobile apps
f r o m AT&T
Accessibility support
• Alternate formats now available in large print or braille . Call
800.288.2020 and request your U-verse User Guide in an
alternate format .
• Additional accessibility support: • Telephone equipment for visual and/or hearing impaired:
Phone: 877 .902 .6350
T T Y: 800 .772 .2889
• Repair Center: Phone: 800 .246 .8464
T T Y: 800 .397 .3172
• Accessible tagged PDF: Visit att.com/userguides
• Device compatibility feature: Compatible with any T T Y/ TDD
devices with standard phone line
MOBILE APPS
pg_7_UVEP100041281_Uverse_User_Guide_ ATT102410735-12_REL pg_6_UVEP100041281_Uverse_User_Guide_ ATT102410735-12_REL 7 6 How to log in to your account: • Log in using your U-verse Member ID (email address) and password • If you have linked your U-verse account to an AT&T Access ID, you can enter either User ID To get started: Download the free myAT&T ap p on your mobile device: • Go to att.com/myattapp from your mobile device • Text the word “app” to 8758 from your AT&T mobile device U-verse app Download the U-verse app1 to your smartphone or tablet to watch Live T V and shows On Demand, manage your DVR, and more at home and on the go . *Smartphone experience displayed below . User interface on tablet or watch screens may differ . Mobile apps from AT&T Get the most out of your U-verse service by taking the experience with you . Seconds count . Save time with the myAT&T app . You can pay your bill, find your Wi-Fi Network Name and Password, get support 24/7, and more . To get started: 1 Search and download the U-verse app from your mobile app store or go to uverse.com/uvapp 2 Log in with your AT&T primary member ID (email address) and password to link to your account 1U-verse app: Requires qualif ying device and data connec tion . Access to content varies by device, T V plan, and viewing location . Data charges may apply . 2U-verse High Speed Internet ser vice and qualif ying device required . Screens may vary by device . Browse your at-home U-verse guide. You can tag your favorite channels and even filter the guide view to display only your favorites. Tap the LIVE button to watch what’s On Now. Or select from a library of T V shows and movies by selecting On Demand. Control your home T V receivers with the remote control feature. Never miss a beat while searching for the remote control again. 2 Manage your DVR recordings by tapping the Recordings button. You can view a list and manage your current recordings and scheduled recordings. Fix it now! Support tools: Manage your U-verse T V, High Speed Internet, and Voice services . With personalized support, you can resolve most issues in seconds . AT&T < 100% My plansU-verse |Account # myAT&T Overview Current U-verse balance$117.08 0Alerts Go to Billing & payments Manage AutoPay Billing cycle May 18 - Jun 17, 2016 26 days left Internet Billing & payments Usage My plans & features Profile Get help with my service Fix it now! Support tools Unlimited < < < < < < AutoPay scheduled for Jun 7, 2016 Billing & payments: Easy access to payment options and billing history anytime, virtually anywhere OR MOBILE APPS
9 U-verse TV 8 TV like you’ve never seen before Learn all about your new U-verse service: 1 Press MENU 2 Use ARROWS to scroll to HELP 3 Select U-verse Help Center 4 From there select: • Feature Guide: see the amazing range of features that U-verse has to offer • Interactive Tutorials: step-by-step interactive tutorials to get you up to speed on the world of U-verse Watch exclusive AT&T U-verse channels: Front Row Channel 100 • Learn what’s coming up on Pay Per View U-verse Movies 200/1200 HD • Watch U-verse Movies trailers, interviews, and more Buzz Channel 300/1300 HD • Go behind the scenes of your favorite T V shows ATTention Channel 400/1100 HD • See news about our latest enhancements and more Sports Channel 600/1600 HD • Get previews and an in-depth look at all kinds of sports programming U-verse Showcase Channel 800/1800 HD • Sample U-verse T V in high definition at no additional charge with rich and exotic footage of the world’s most beautiful places See what’s hot to watch now Stay on top of what’s hot with What’s Trending on U-verse! See the top eight shows airing in your area in real time . Simply select a show to start watching right from the app! Press MENU on your remote then U-VERSE WHAT’S TRENDING to get started .TELEVISION
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Internet
To find your Wi-Fi Network Name and Password without moving
an inch:
Log in to the myAT&T app with your Member ID and password .
Select Fix it now! Support tools .
Select Manage my Wi-Fi . We’ll display the information right there
for you!
F or help, a tt.com/suppor t
Wi-Fi Password: XXXXXXXXXXXX
Wi-Fi Network Name: \fTTXXXXXXX
3
1
2
Go Wi-Fi
Go to your computer’s Wireless Network Settings and refresh the
network list
.
Select your Wi-Fi Network Name from the list .
Enter the Wi-Fi Password in the Password field to connect to your
network .
Repeat these steps to configure all of your Wi-Fi enabled computers,
notebooks, tablets, and smartphones .
If your computer doesn’t have built-in wireless capability:
Install and configure a wireless adapter according to the manufacturer’s
instructions .
Find your Wi-Fi Network Name
and Password
The Wi-Fi Network Name (SSID) and Wi-Fi Password (Wireless Network Key)
needed to connect devices to your home network are located on the side
of the gateway . The Wi-Fi Network Name begins with “AT T” followed by several
characters . See illustration below .
1
2
3
INTERNET
pg_12_UVEP100041281_Uverse_User_Guide_ ATT102410735-12_REL 12 Digital Phone pg_13_UVEP100041281_Uverse_User_Guide_ ATT102410735-12_REL 13 Ethernet cable PC Maintenance Toolbox App Quickly scan your PC for performance issues and make enhancements to correct them—at no charge . We suggest periodically scanning to help keep your PC optimized for increased performance . Also, AT&T ConnectTech specialists are available, for a fee, to fix compter and home network issues . Visit us at http://splus.att.com/UVVideo . Test your Internet connection speed Our speed test takes less than a minute to perform two key measurements (Download and Upload) to help you determine if you should take steps to improve the performance of your online experience . Visit att.com/speedtest . Maximize your speed Visit att.com/tips to learn how to keep your Internet service running at peak speed . Connect via Ethernet Connect Ethernet cable to an available yellow Ethernet port on the Wi-Fi Gateway . Then connect other end of cable to the Ethernet port of your computer, notebook, or printer . Email For email support, visit att.com/esupport/email.jsp To access email from your desktop or mobile device: 1 Go to att.net . 2 In the upper-right side of the screen, select the MAIL icon . 3 Enter your full Email Address (including the portion after the @ symbol) and Password . Note: Your email address and password are usually the same as your primary member ID and password . 4 Select Sign In . To stay signed in, select keep me signed in . Need to set up Internet-connectable devices, such as a surveillance camera, game console, or other remote access tool? If yes, then go to att.com/ portforwarding for easy setup instructions . PHONE
pg_14_UVEP100041281_Uverse_User_Guide_ ATT102410735-12_RELpg_15_UVEP100041281_Uverse_User_Guide_ ATT102410735-12_REL Blocking features Control who can call you and who can see your Caller ID information Manage features online at att.com/myatt1Manage features using your phone Block Specific Incoming Calls Blocks up to 20 phone numbers • Activate * 60, follow the voice prompts • Deactivate: * 80# Block Anonymous Calls Block incoming calls that don’t have Caller ID • Activate * 77# • Deactivate: * 87# Call BlockingOFF Call Blocking allows you to prevent up to 20 phone numbers from ringing through to your phone. Callers will receive a message saying: the number you dialed will not accept your call. Click on the ‘X’ to remove a number from the list. Note: Call Blocking and Call Screening can not be turned on at the same times. Block calls from numbers on this list: Add Number: ONOFF Add Don’t Save Save Call ScreeningOFF Call Screening allows up to 20 select numbers to ring through while all other calls are blocked. Click on the ‘X’ to remove a number from the list. Note: Call Blocking and Call Screening can not be turned on at the same times. Block calls from numbers on this list: Add Number: ONOFF Don’t Save Save Add Call Filtering Block Your Outgoing Caller ID Hides your name and number on a “per call ” basis • Activate *67, enter the number you are calling, then press # • Deactivate: * 82#, enter the number you are calling, then press # 14 15 PHONE
Forwarding Features Send incoming calls to one or more phones Manage features online at att.com/myatt1Manage features using your phone No Answer Call Forwarding Forward all calls when you don’t answer . • Activate *92, enter a forwarding number, then press # • Deactivate: * 93# Busy Call Forwarding Fowards all calls when your line is busy • Activate * 90, enter a forwarding number, then press # • Deactivate: * 91# Safe Call Forwarding Fowards all calls in the event of a service disruption • Activate * 372, enter a forwarding number, then press # • Deactivate: * 373# All Call Forwarding Foward all calls • Activate * 72, enter a forwarding number, then press # • Deactivate: * 73# Exclusive Call Forwarding Fowards calls from up to 20 phone numbers • Activate online at att .com/myatt1 • Deactivate: * 83# or online No Answer Call ForwardingON No Answer Call Forwarding sends any phone calls that aren’t answered to either voicemail or to an alternate phone number: My voicemail, voicemail Access Number: ONOFF Don’t Save Save Phone Features Forwarded to voicemail Address BookVoice Messages (4) Call LogsVoicemail Settings Call Forwarding After ringing my phone for 4 rings (24 Secs) forward unanswered incoming calls to:* Phone number: * Calling charges may be incurred based on where you forward the number to (e.g., international) forward to number will incur standard international rates) or if you exceed time under a defined minutes-per-month plan. Busy Call Forwarding ON Safe Call ForwardingON All Call Forwarding All Call Forwarding allows you to forward all incoming calls to another phone number: My voicemail, voicemail Access Number: ONOFF Don’t Save Save OFF Phone number: * Calling charges may be incurred based on where you forward the number to (e.g., international) forward to number will incur standard international rates) or if you exceed time under a defined minutes-per-month plan.All incoming calls forwarded to:* Forwarded to voicemail Forwarded to voicemail pg_16_UVEP100041281_Uverse_User_Guide_ ATT102410735-12_REL 16 pg_17_UVEP100041281_Uverse_User_Guide_ ATT102410735-12_REL 17 PHONE
1819 Voicemail Viewer and Voicemail-to-Text Get Voicemail-to-Text (VMT T) on your qualifying iOS or Android device via the Voicemail Viewer App or choose to automatically forward your voicemail messages with VMT T to a designated email address accessible from your smartphone, tablet, or computer . Please visit att.com/vmviewer for more information . Accessing Voicemail Messages From Home 1 Dial either 98 or your home phone number . 2 Enter PIN 3 Press 1 to listen From Any Touchtone Phone 1 Dial your home phone number and PRESS * once you hear your greeting . 2 Enter your PIN 3 Press 1 to listen Changing PIN You can change your existing Personal Identification Number (PIN) that you use to access your mailbox over the phone . Your PIN must be 6-10 digits and should NOT be your phone number or voice mailbox number . From Home 1 Dial *98 from your home phone or dial your home phone number . 2 To change mailbox settings, PRESS 4 for mailbox settings; then PRESS 2 for administrative options; then PRESS 1 for security and hands-free options; then PRESS 1 to change PIN and follow prompts . From Any Touchtone Phone Dial your home phone number . Upon hearing your greeting, PRESS * . Then enter your PIN . PRESS 4 for mailbox settings; then PRESS 2 for administrative options; then PRESS 1 for security and hands-free options; then PRESS 1 to change PIN and follow the prompts . Voicemail Manage Voicemail Settings Online 1 . Go to att.com/myatt 2 . Log in with your AT&T Member ID (email address) and password 3 . Hover over Home Phone and select Check Voicemail 4 . Select Voicemail Settings Change PIN Select a personal identification number (PIN) to be used when accessing your voicemail mailbox over the phone. Your PIN must be 6 to 10 digits in length and should not be your phone number or voicemail mailbox number. Don’t SaveSave Voicemail SettingsAddress BookVoice Messages (16) Call LogsPhone Features General Preferences New PIN: Message Transcription allows you to create a text transcript of new voice messages for AT&T Voicemail Viewer App and forwarded messages. ONOFF Don’t SaveSave VoicemailON Messagaes are being received Set Number Of Rings Before Voicemail4 Rings (24 Secs) Reconfirm PIN: All fields below are required Save MessagesDon’t save copy in my Sent Items, Don’t Check new voicemail before logout Voicemail Setup Voicemail mailbox Preferences Security Urgent Playback Medium - PIN required ON AutoplayOFF Choose from options menu to play Change PIN Add/Remove Wireless Number Get and manage all your voicemail in one place. Combine messages from up to two wireless numbers with your voice mailbox. To begin, select Add number and follow the prompts. Wireless numbers Message Transcription Message Details ON Message GreetingsOFFFor Phone #: Content, Date & Time Voicemail integrated for 0 wireless numbers Add number Voicemail t o Te x t Add/Remove AT&T Wireless Message ForwardingON pg_18_UVEP100041281_Uverse_User_Guide_ ATT102410735-12_RELpg _19_UVEP100041281_Uverse_User_Guide_ ATT102410735-12_REL PHONE