Blackberry 7230 Phone Instructions Manual

							Troubleshooting
BlackBerry Wireless Handheld 141Some handheld 
applications do not 
work.
For example, the 
handheld does not 
send or receive 
messages, the phone 
does not work or the 
browser icon does not 
appear on the home 
screen.The wireless radio is off. Click the Turn Wireless 
On icon.
The handheld is not in an 
area of wireless 
coverage.Return to an area of 
wireless coverage.
The battery is too low. Charge the handheld. 
Refer to the 
Getting 
Started and Quick 
Reference Card.
The SIM card is not 
inserted correctly.Reinsert the SIM card. 
Refer to the 
Getting 
Started and Quick 
Reference Card
.
The handheld is not 
registered with the 
wireless network.Verify the registration 
status in the Active 
Network field. 
Refer to page 119.
Register with the network.
Refer to page 120.
Contact your service 
provider.
The wireless network is 
experiencing difficulties.Contact your service 
provider.
Your service provider 
does not support the 
phone or browser.Contact your service 
provider.
IssuePossible causePossible solution 
						

							8: Reference
142 User Guide
Maintenance
ToDo this
Preserve battery lifeSet the Auto On/Off feature. Refer to page 112.
Turn off the radio when you are not in an area of 
wireless coverage: Click the Turn Wireless Off icon.
Limit your use of the backlighting feature.
Delete the original message when you send a reply. 
Refer to page 13.
If you want to send a message to multiple people, use 
Add To, Add Cc, or Add Bcc instead of sending the 
message multiple times. Refer to page 11.
Charge your handheld regularly. 
						

							BlackBerry Wireless Handheld 143
Index
A
about this guide, 5
accepting
meeting invitations, 94
service books, 129
Access Number field, 67
Active Network field, 119, 141
adding
additional contacts to messages, 
12
applications, 77
attachments to messages, 15
contacts to groups, 43
multiple email addresses, 38
tunes, 123
See also creating
Additional Numbers field, 67
address book
adding groups, 40
creating contacts, 17, 38–42
deleting contacts, 43
deleting groups, 43
editing contacts, 42
editing groups, 42
icons, 136
searching for remote addresses, 
44
setting options, 45
address book attachments
icons, 137
opening, 16
sending, 15
addresses, See contacts
alarm
icon, 139
setting, 105
setting notification profiles, 121
troubleshooting, 140
turning off, 106All Calls field, 63
All Incoming field, 61
All Outgoing field, 61
Allow Duplicate Names field, 45
alpha-dialing, 56
alternating between phone calls, 55
answering phone calls, 53
application information, viewing, 
111
applications
adding, 77
deleting, 112
troubleshooting, 141
using during a call, 56
appointments
creating, 90–93
definition, 90
deleting, 96–97
editing, 95–96
opening, 93–94
Area Code field, 66
attachments, See file 
attachments; address book 
attachments
Auto Answer field, 65
Auto Hangup field, 65
Auto More field, 21
auto on/off
disabling, 113
enabling, 113
setting, 112
AutoText
creating entries, 114
deleting entries, 115
editing entries, 115
inserting macros, 114
specified case and smartcase, 
114
viewing entries, 113 
						

							Index
144 User Guide
B
B hotkey configuration field, 116
backlighting, 140, 142
battery
maintenance, 142
troubleshooting, 139, 141
BlackBerry Desktop Software Online 
Help, 7
BlackBerry Web Client Online Help, 7
bookmark folders
creating, 81
renaming, 82
setting default, 81
bookmarks
availability, 79
creating, 78
deleting, 81
editing, 79
moving, 80, 82
opening, 79
BrickBreaker
capsules, 106
definition, 106
navigating, 107
setting options, 107
browser
about, 72
bookmarks, 78
browsing web pages, 73
closing, 83
connection status, 84
hiding, 83
history, 84
home page, 72
icons, 137
managing, 83
navigating web pages, 75
setting options, 72, 85, 115
shortcut keys, 75
TLS, 132
WAP Push, 133
WTLS, 134
C
caches, 84
calculator
converting measurements, 104
memory, 104
performing calculations, 104
calendar
agenda format, 88
changing formats, 88
day format, 88
icons, 138
month format, 89
restrictions for Lotus Notes 
users, 91, 96
setting notification profiles, 121
setting options, 97
week format, 89
See also appointments; meetings
call barring
changing password, 62
disabling, 61
enabling, 61
setting options, 61
Call field, 66
call forwarding
disabling, 63
enabling, 63
setting options, 63
call logging, 60
call logs, See phone call logs
call waiting, 64
Call Waiting Enabled field, 64
calling
contacts, 50–52
emergency numbers, 52
voice mail, 52
calls, See phone calls
Case Sensitive Search field, 20
changing
bookmark folders, 78
contacts in groups, 43
formats in calendar, 88
handheld password, 127 
						

							Index
BlackBerry Wireless Handheld 145
order of bookmarks, 80
SIM card security PIN code, 130
task status, 101
user-defined field names, 39
volume for phone calls, 54
See also editing; setting
clearing
browser caches, 84
phone timers, 69
closing
browser, 83
web pages, 83
conference calls, 55
configuring
browser, 72
browser home page, 72
Confirm close on Escape field, 85
Confirm Delete field, 21, 45, 65, 98, 
102, 104
Confirm execute scripts field, 85
Conflicts field, 22
connection requests, 117
Consider PIN Level 1 field, 21
contacts
creating, 38–42
deleting, 43
editing, 42
opening, 42
searching for in remote address 
book, 44
See also SIM card 
contacts; groups
conventions
notes, 7
prerequisites, 7
tips, 7
warnings, 7
Country Code field, 66
Create in field, 78
creating
appointments, 90–93
AutoText entries, 114
bookmarks, 78
contacts, 17, 38–42email and PIN messages, 11–13
folders for bookmarks, 81
groups, 40
meetings, 90–93
memos, 102
notification profiles, 121
phone call notes, 57
phone calls, 50
SIM card contacts, 46
SMS messages, 23
tasks, 100
customizing, See setting
D
date, setting, 116
declining meeting invitations, 94
Default browser configuration field, 
116
Default Reminder field, 98
Delete On field, 22
deleting
appointments, 96–97
AutoText entries, 115
bookmarks, 81
contacts, 43
contacts from groups, 43
groups, 43
meetings, 96–97
memos, 103
messages, 22, 28–29
notification profiles, 123
original text from reply, 14
phone call logs, 58
saved searches, 34
SIM card contacts, 46
tasks, 101
Delivery Reports field, 27
Dial from Home Screen field, 65
disabling
alarm, 106
auto on/off, 113
call barring, 61
call forwarding, 63 
						

							Index
146 User Guide
call logging, 60
handheld password, 127
SIM card security, 130
disconnecting browser from 
wireless network, 83
display language, selecting, 118
Display Name field, 21
Display Time field, 21
distribution lists, See groups
Do Not Disturb field, 122
draft messages
icon, 136
saving, 12
E
editing
appointments, 95–96
AutoText entries, 115
bookmarks, 79
contacts, 42
email and PIN messages, 15
groups, 42
meetings, 95–96
memos, 103
notification profiles, 123
phone call notes, 57
saved searches, 34
SIM card contacts, 46
task status, 101
tasks, 101
user-defined field names, 39
 See also setting
email addresses, adding multiple, 38
email messages
adding contacts to, 12
deleting, 28
editing, 15
filing, 31
forwarding, 14
marking opened, 35
marking unopened, 35
opening, 10
reconciling, 30replying to, 13
requesting more of, 10
resending, 14, 15
saving, 28
saving draft, 12
searching for, 32
sending, 11–13
setting importance, 22
setting options, 21
emergency calls, making, 52
emptying deleted items folder on 
computer from handheld, 29
Enable Quick Entry field, 97
enabling
auto on/off, 113
call barring, 61
call forwarding, 63
call logging, 60
handheld password, 126
SIM card security, 130
Encryption Strength field, 134
End of Day field, 98
ending phone calls, 51
Extension Length field, 66
extensions, dialing, 39
F
file attachments
navigating, 19
opening, 19
opening table of contents, 18
setting options, 20
supported file formats, 18
filing email messages, 31
firewall
accepting or denying 
connection requests, 117
resetting options, 117
First Day of the Week field, 98
folders, See bookmark folders
Font Family field, 20, 125
Font Size field, 20, 125
format 
						

							Index
BlackBerry Wireless Handheld 147
calendar, 88
forwarding
email and PIN messages, 14
phone call logs, 58
phone calls, 63
SMS messages, 26
full content, opening, 19
G
games
navigating, 107
pausing, 106
resuming, 106
setting options, 107
starting, 106
getting help, 7
Getting Started and Quick Reference 
Card, 7
groups
adding contacts to, 43
changing contacts in, 43
creating, 40
deleting, 43
deleting contacts from, 43
editing, 42
opening, 42
H
handheld options
about, 111
applications, 111
auto on/off, 112
AutoText, 113
browser, 115
date/time, 116
firewall, 117
localization, 118
message services, 118
network, 119
owner, 120
screen/keyboard, 124
security, 125
service book, 129SIM card, 129
SMS, 131
status, 131
theme, 131
TLS, 132
viewing, 110
WAP Push, 133
WTLS, 134
handheld password
changing, 127
disabling, 127
incorrect, 128
setting, 126
help, 7
Hide Filed Messages field, 21
hiding a browser, 83
high importance, setting, 22
holding phone calls, 54
Home page address field, 72
home page, customizing, 72
I
icons
address book, 136
address book attachments, 137
alarm, 139
Alt mode, 139
browser, 137
calendar, 138
CAP-lock mode, 139
chart, 136
messages, 136
miscellaneous, 139
note, 7
NUM-lock mode, 139
pause, 136
phone, 137
prerequisite, 7
service book, 139
Shift mode, 139
tasks, 139
tip, 7
wait, 136 
						

							Index
148 User Guide
warning, 7
ignoring phone calls, 53
images, viewing, 75
Importance field, 22
importance, setting, 22
In Holster field, 122
Incoming If Roaming field, 61
Initial View field, 97
inserting
extensions, 39
pauses, 39
waits, 39
Int’l Calls field, 61
Int’l Not to Home PLMN field, 61
integration options, 6
IT Policy field, 126
K
Key Rate field, 125
Key Tone field, 125
keyboard, setting options, 124
L
Leave messages on SIM card field, 
27
links
definition, 13
email address, 13
phone number, 52
web page, 74
localization, 118
locating
phone number, 69
PIN, 10
SMS number, 23
Lock Handheld Upon Holstering 
field, 126
locking the handheld, 128
Log These Call Types field, 60
logs, See phone call logs
low battery, 139, 141, 142
M
macros, inserting into AutoText 
entries, 114
maintenance, battery, 142
Make Available Offline field, 79
making
emergency phone calls, 52
phone calls, 50–52
meeting invitations
accepting, 94
changing attendees, 96
declining, 94
icon, 138
removing attendees, 96
meetings
creating, 90–93
definition, 90
deleting, 96–97
editing, 95–96
opening, 93–94
MemoPad, setting options, 103
memos
creating, 102
deleting, 103
editing, 103
opening, 103
message services, 118
messages
icons, 136
setting notification profiles, 121
setting options, 21
See also email messages; SMS 
messages, PIN 
messages; phone call logs
more, requesting, 10
muting phone calls, 54
N
National Number Length field, 66
navigating
attachments, 19
calendar, 88
web pages, 75 
						

							Index
BlackBerry Wireless Handheld 149
network
registering, 141
registering manually, 120
selecting, 119
notes
definition, 7
icon, 7
notification profiles
creating, 121
deleting, 123
editing, 123
enabling, 121
troubleshooting, 140
Number of Beeps field, 122
Number of Previous Items field, 27
O
opening
address book attachments, 16
appointments, 93–94
bookmarks, 79
contacts, 42
email and PIN messages, 10
file attachments, 19
groups, 42
meetings, 93–94
memos, 103
phone call logs, 56
SMS messages, 23
tasks, 101
web pages, 73–74
options
address book, 45
browser, 85
calendar, 97
email and PIN messages, 21
file attachment, 20
MemoPad, 103
phone, 59, 64
SMS messages, 27
tasks, 102
See also handheld options
Out of Holster field, 122owner information, setting, 120
P
Password field, 126
password security screen, 125–128
password, See handheld password
pauses
adding, 39
definition, 39
icon, 136
personal identification number, 
locating, 10
phone
adjusting volume, 54
alpha-dialing, 56
clearing timers, 69
icons, 137
resetting timers, 69
setting call barring options, 61
setting call waiting options, 64
setting general options, 64
setting notification profiles, 121
setting text telephone options, 
68
setting voice mail options, 67
viewing options, 59
viewing status, 69
phone call logs
deleting, 58
editing notes, 57
forwarding, 58
making notes, 57
opening, 56
searching for, 58
phone calls
alpha-dialing, 56
alternating between, 55
answering, 53
blocking, 61
dialing from Home screen, 65
ending, 51
forwarding, 63
ignoring, 53 
						

							Index
150 User Guide
logging, 60
making, 50–52
making conference, 55
making emergency, 52
making to voice mail, 52
muting, 54
placing on hold, 54
resuming, 54
turning mute off, 54
using applications during, 56
PIN code, changing for SIM card 
security, 130
PIN messages
adding contacts to, 12
deleting, 28
editing, 15
forwarding, 14
marking opened, 35
marking unopened, 35
opening, 10
replying to, 13
requesting more of, 10
resending, 14, 15
saving, 28
saving draft, 12
searching for, 32
sending, 11–13
setting importance, 22
setting options, 21
PIN, locating, 10
prerequisites
definition, 7
icon, 7
priority of messages, setting, 22
profiles, See notification profiles
Prompt for Server Trust field, 134
R
radio
troubleshooting, 140, 141
turning on, 140
Radio field, 119
recipientsreplying to all, 14
searching by, 34
reconciling email messages, 30
recurring appointments, See 
appointments
recurring meetings, See meetings
reference information, 135
refreshing web pages, 76
registering with the network, 120, 
141
related resources, 7
relative date, definition, 92
reminders, troubleshooting, 140
remote address book, searching in, 
44
removing, See deleting
Repeat Notification field, 122
replying to
all recipients, 14
email and PIN messages, 13
SMS messages, 25
resending
email and PIN messages, 14
SMS messages, 26
resetting
firewall options, 117
handheld, 140
phone timers, 69
resources, related to this guide, 7
Restrict My Identity field, 65
resuming phone calls, 54
ring tones, See tunes
S
Salutation field, 38
saving
draft messages, 12
messages, 28
searches, 33
web pages, 76
Scan Mode field, 119
screen/keyboard, setting options, 
124