Blackberry Torch 9810 7 1 User Guide

							Troubleshooting: Browser
I can't open a new tab
You might not have enough available memory on your BlackBerry smartphone. Try the following actions:
•Close a tab that you don't need.
•Close other applications that don't need to be open.
Related information
Close an app so that it is not running in the background, 254
I receive a prompt to switch networks when I stream a song or video
If you receive a prompt to switch networks, you can't stream songs or videos with the Internet connection that you are 
using. If you switch networks, extra fees might apply. For more information, contact your wireless service provider or  administrator.
To stop receiving this prompt, in the browser, press the  key > Options. In the General section, below Prompt 
Before
, clear the Switching to Carrier Network for Streaming Media checkbox.
I cannot play a song or video on a web page
Your BlackBerry smartphone might not support the size or file format of the song or video file.
No browser is available on my smartphone
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry smartphone is connected to the wireless network.
Related information
Turn on, turn off, or check the status of a network connection, 266
User GuideBrowser
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							Calendar
How to: Calendar
Synchronizing calendar
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data 
(contacts, calendar entries, tasks, and memos) and reconcile email between your 
BlackBerry smartphone and the email 
application on your computer over the wireless network.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or  email can't be synchronized or reconciled.
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the 
BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry 
Desktop Software
.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
About backing up and restoring smartphone data
If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your 
BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using 
the 
BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your 
media card.
If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your 
smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an  activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
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							About synchronization conflicts
A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone 
and in the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your 
smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes 
precedence over the organizer data on your smartphone when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Some characters in calendar entries don't appear correctly after synchronization, 192
Synchronize organizer data over the wireless network, 183
Synchronize organizer data over the wireless network
Before you begin: Research In Motion recommends that you regularly create and save a backup file on your computer, 
especially before you update any software. Maintaining a current backup file on your computer might allow you to recover 
smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, 
the organizer data on your computer takes precedence over the organizer data on your smartphone.
1.In the Contacts application, Calendar application, Tasks application, or MemoPad, press the  key > Options. 
2.If necessary, click a calendar or contact list.
3.Select the Wireless Synchronization checkbox.
4.Press the  key > Save. 
If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. 
For more information, see the Help in the 
BlackBerry Desktop Software.
Related information
Some characters in calendar entries don't appear correctly after synchronization, 192
About synchronization conflicts, 183 
Manage data synchronization conflicts
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data 
synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of 
the 
BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data 
synchronization, see the Help in the 
BlackBerry Desktop Software.
User GuideCalendar
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							Calendar basics
Switch calendar views
You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display 
all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments, 
meetings, and free time in a list.
1.On the home screen, click the Calendar icon.
2.Press the  key > View. 
3.Click a view.
Go to a specific date in the calendar
1.On the home screen, click the Calendar icon.
2.Press the  key. 
•To move to a specific date, click Go To Date.
•To move to the current date, click Go To Today.
Schedule a meeting or an appointment
Before you begin: To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server 
that supports this feature.
1.On the home screen, click the Calendar icon.
2.Press the  key > New Appointment.
3.Type the meeting or appointment information.
 • To invite a participant to a meeting, press the  key > Invite Attendee. Click a participant.
4.Do one of the following:
 • To send the meeting invitation to the participants that you invited, press the  key > Send.
 • To save an appointment, press the  key > Save.
Related information
Turn off your smartphone, 303
I can't schedule appointments that span multiple days, 192
I can't set some fields when scheduling appointments, 192
User GuideCalendar
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							Set an alarm in the calendar
You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the 
Calendar and the Clock application, changes to the alarm tone settings will affect the alarms in both applications.
1.On the home screen, click the Calendar icon.
2.Press the  key > New Alarm.
3.Type the alarm information.
4.If you want the alarm to recur, change the Recurrence field.
5.Press the  key > Save. 
Switch calendars
If your BlackBerry smartphone is associated with multiple email accounts, you might have multiple calendars on your 
smartphone. If you have multiple calendars on your smartphone, you can schedule and manage appointments and 
meetings in each calendar. For more information, contact your wireless service provider.
1.On the home screen, click the Calendar icon.
2.Press the  key > Select Calendar.
3.Click a calendar.
Meetings
Schedule a meeting or an appointment
Before you begin: To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server 
that supports this feature.
1.On the home screen, click the Calendar icon.
2.Press the  key > New Appointment.
3.Type the meeting or appointment information.
 • To invite a participant to a meeting, press the  key > Invite Attendee. Click a participant.
4.Do one of the following:
 • To send the meeting invitation to the participants that you invited, press the  key > Send.
 • To save an appointment, press the  key > Save.
User GuideCalendar
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							Related information
Turn off your smartphone, 303
I can't schedule appointments that span multiple days, 192
I can't set some fields when scheduling appointments, 192
Delete an appointment, meeting, or alarm
1.On the home screen, click the Calendar icon.
2.Highlight an appointment, meeting, or alarm.
3.Press the  key > Delete. 
Respond to a meeting invitation
1.In a meeting invitation, press the  key. 
2.Click Accept, Tentative, or Decline.
3.If you declined a delegated meeting invitation, do one of the following:
•To decline the meeting, click Decline.
•To delegate the meeting back to the sender so that the sender can re-delegate it, click Delegate.
4.Do one of the following:
•To send the response without adding comments, click Send Response.
 • To add a comment to your response, click Add Comments. Type a comment. Press the  key > Send.
Note: If you delete a meeting invitation from the Messages application before you accept or decline it, the meeting is 
deleted from the email application on your computer.
View your calendar when responding to a meeting
In a meeting invitation, press the  key > View Calendar.
To return to the meeting invitation, press the  key.
Check availability of meeting participants
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
You can only check availability of meeting participants in your organization.
In a meeting or meeting invitation, below the list of meeting participants, click View Availability.
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							•If you are the meeting organizer, to select the next time that all meeting participants are available, click Next Available 
Time
.
 • To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), 
press the 
 key > Show Legend.
Change the list of participants for a meeting
Before you begin: To perform this task, you must be the meeting organizer.
1.In a meeting, in the Accepted or Declined field, highlight a contact.
2.Press the  key. 
3.Click Invite Attendee, Change Attendee, or Remove Attendee.
4.Press the  key > Save. 
Forward a meeting invitation
Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry 
Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 
If you do not have the option to forward a meeting invitation, you might be able to delegate a meeting invitation instead.
In a meeting or a meeting invitation, press the  key > Forward.
Note: If you forward a meeting invitation on behalf of the meeting organizer, only the meeting organizer receives the 
recipient's response.
Delegate a meeting invitation
Before you begin: To perform this task, you must be using IBM Lotus Notes and your email account must be associated 
with a 
BlackBerry Enterprise Server that supports this feature.
If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You  might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation.
1.In a meeting invitation, press the  key > Delegate.
2.Click a contact.
•To send the response without adding comments, click Send Response.
 • To add a comment to your response, click Add Comments. Type a comment. Press the  key > Send.
Send an email to a meeting organizer or to all meeting participants
In a meeting, meeting invitation, or meeting response, press the  key, and do one of the following: 
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							•To email the meeting organizer, click Email Organizer.
•To emaill all meeting participants, including the organizer, click Email All Attendees.
Calendar options
Change how the calendar is displayed
1.On the home screen, click the Calendar icon.
2.Press the  key > Options > Calendar Display and Actions. 
•To change the default view, change the Initial View field.
•To change the start and end time for days, change the Start Of Day field and End Of Day fields.
•To change the day that displays as the first day of the week in Week view, change the First Day Of Week field.
•To hide free time in Agenda view, clear the Show Free Time in Agenda View check box.
3.Press the  key > Save. 
Change options for reminders
1.On the home screen, click the Calendar icon.
2.Press the  key > Options > Calendar Display and Actions. 
•To change the snooze time for reminders, change the Snooze field.
•To change the default reminder time for calendar entries, change the Default Reminder field.
3.Press the  key > Save. 
Related information
Turn off your smartphone, 303
Change options for multiple calendars
1.On the home screen, click the Calendar icon.
2.Press the  key > Options. 
3.Click a calendar.
•To change the color that is used for appointments from the calendar, change the Appointment Color field.
•To set whether the calendar reminds you of appointments, select or clear the Display Reminders check box.
4.Press the  key > Save. User GuideCalendar
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							Change the default calendar
Changing the default calendar changes the email address that meeting invites are sent from.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Advanced System Settings > Default Services.
3.Change the Calendar (CICAL) field.
4.Press the  key > Save. 
Change how long your smartphone stores calendar entries
1.On the home screen, click the Calendar icon.
2.Press the  key > Options > Calendar Display and Actions. 
3.Change the Keep Appointments field.
4.Press the  key > Save. 
Your BlackBerry smartphone deletes calendar entries that are older than the number of days that you set.
Show tasks in the calendar
1.On the home screen, click the Calendar icon.
2.Press the  key > Options > Calendar Display and Actions. 
3.Select the Show Tasks checkbox.
4.Press the  key > Save. 
Conference call meetings
About conference calls
You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing 
service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on  your smartphone or computer. Conference call meetings allow participants who have a 
BlackBerry smartphone to enter 
the conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they 
don't have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, 
you can create a conference call by calling other contacts and joining the calls together.
Related information
Conference call meetings, 189 
User GuideCalendar
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							Create a conference call meeting from your smartphone
Before you begin: To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can 
create a conference call meeting on behalf of another person from your computer.
1.In a meeting, select the Conference call checkbox.
2.Type the information for the conference call.
3.Press the  key > Save. 
Create a conference call meeting from your computer
Before you begin: To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the 
meeting organizer. For information about creating meetings on behalf of another person, see the documentation for the 
email application on your computer.
You can create a conference call meeting from your computer that your BlackBerry smartphone recognizes. When the 
conference call meeting starts, participants who have a 
BlackBerry smartphone can enter the conference call meeting with 
the Join Now option, if their smartphone supports this feature.
1.In the meeting notes, or in the meeting location field, type CCP: and the participant conference call bridge number. 
Do not include spaces.
2.Type a lowercase x. Do not include spaces before or after the x.
3.Type the participant access code. Type a space after the participant access code.
4.Type CCM: and the moderator conference call bridge number. Do not include spaces.
5.Type a lowercase x. Do not include spaces before or after the x.
6.Type the moderator access code. Type a space after the moderator access code.
Example
If the participant and moderator conference call bridge number is 1-800-555-5555, the moderator 
access code is 55555#, and the participant access code is 55551#, type 
CCP:18005555555x55555# 
CCM:18005555555x55551#
, followed by a space.
Enter a conference call meeting
Do one of the following:
•In a meeting notification, click Join Now.
 • In the calendar, highlight the meeting. Press the  key > Join Now.
Related information
I can't enter a conference call with the Join Now option, 192
User GuideCalendar
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