Brother DCP 7030 User Manual

							Troubleshooting and routine maintenance
55
B
Document is jammed at the output 
tray
B
aPull the jammed document out to the 
right.
 
bPress Stop/Exit.
Paper jamsB
To clear paper jams, please follow the steps 
in this section.
Note
• Please confirm that you have installed 
both a toner cartridge and a drum unit in 
the machine. If you have not installed a 
drum unit or have installed the drum unit 
incorrectly, then this may cause a paper 
jam in your Brother machine.
• If the error message remains, open and 
close the front cover and fuser cover firmly 
to reset the machine.
 
WARNING
HOT SURFACE
 
After you have just used the machine, some 
internal parts of the machine will be 
extremely hot. To prevent injury, when you 
open the front or back cover (back output 
tray) of the machine, DO NOT touch the 
shaded parts shown in the illustration.
 
 
						

							56
 
 
CAUTION 
To prevent damage to the machine caused 
by static electricity, DO NOT touch the 
electrodes shown in the illustration.
 
 
Paper is jammed inside the machineB
aOpen the front cover.  
bSlowly take out the drum unit and toner 
cartridge assembly. The jammed paper 
will be pulled out with the toner cartridge 
and drum unit assembly.
 
CAUTION 
We recommend that you place the drum 
unit and toner cartridge assembly on a 
clean, flat surface with a piece of 
disposable paper or cloth underneath it in 
case you accidentally spill or scatter toner.
 
cIf you cannot remove the drum unit and 
toner cartridge assembly easily, do not 
use extra force. Instead, lift the scanner 
cover.
 
Use both hands to carefully pull the 
jammed paper up and out of the output 
tray opening.
 
 
						

							Troubleshooting and routine maintenance
57
B
dClose the scanner cover.
eIf you cannot pull the jammed paper out of 
the output tray opening, take the paper 
tray completely out of the machine.
 
fPull the jammed paper out of the paper 
tray opening.
 
gPut the drum unit and toner cartridge 
assembly back in the machine.
 
hPut the paper tray back in the machine.
iClose the front cover.
Paper is jammed at the back of the 
machine
B
aOpen the front cover. 
bSlowly take out the drum unit and toner 
cartridge assembly.
 
CAUTION 
We recommend that you place the drum 
unit and toner cartridge assembly on a 
clean, flat surface with a piece of 
disposable paper or cloth underneath it in 
case you accidentally spill or scatter toner.
 
cOpen the back cover (back output tray).  
 
						

							58
dPull the tabs toward you to open the 
fuser cover (1). 
 
ePull the jammed paper out of the fuser 
unit.
 
fClose the back cover (back output tray).
gPut the drum unit and toner cartridge 
assembly back in the machine.
 
hClose the front cover.
Paper is jammed inside the drum unit 
and toner cartridge assembly
B
aOpen the front cover. 
bSlowly take out the drum unit and toner 
cartridge assembly.
 
CAUTION 
We recommend that you place the drum 
unit and toner cartridge assembly on a 
clean, flat surface with a piece of 
disposable paper or cloth underneath it in 
case you accidentally spill or scatter toner.
 
1
 
						

							Troubleshooting and routine maintenance
59
B
cPush down the green lock lever and take 
the toner cartridge out of the drum unit. 
 
CAUTION 
Handle the toner cartridge carefully. If toner 
scatters on your hands or clothes, wipe or 
wash it off with cold water at once.
  
To avoid print quality problems, DO NOT 
touch the shaded parts shown in the 
illustrations below.
 
 
 
dClear the jammed paper if there is any 
inside the drum unit.
ePut the toner cartridge back into the 
drum unit until you hear it lock into place. 
If you put it in correctly, the green lock 
lever will lift automatically. 
 
fPut the drum unit and toner cartridge 
assembly back in the machine.
 
gClose the front cover.
 
						

							60
Routine maintenanceB
WARNING 
Use neutral detergents.
  
DO NOT use any flammable substances, 
spray or organic solvent/liquids containing 
alcohol/ammonia to clean the inside or 
outside of the machine. Doing this may 
cause a fire or electrical shock. For more 
information see Important Safety 
Instructions on page 39.
 
CAUTION 
The drum unit contains toner, so handle it 
carefully. If toner scatters on your hands or 
clothes, wipe or wash it off with cold water 
at once.
 
Cleaning the outside of the 
machineB
B
aTurn off the machine’s power switch. 
Disconnect all cables, and then unplug 
the power cord from the electrical 
socket.
bPull the paper tray completely out of the 
machine.
 
cWipe the outside of the machine with a 
soft cloth to remove dust.
 
dRemove any paper that is in the paper 
tray.
eWipe the inside and the outside of the 
paper tray with a soft cloth to remove 
dust.
 
fRe-load the paper and put the paper tray 
firmly back in the machine.
gPlug the machine’s power cord back into 
the electrical socket first, and then 
reconnect all cables. Turn on the 
machine’s power switch.
 
						

							Troubleshooting and routine maintenance
61
B
Cleaning the scanner glassB
aTurn off the machine’s power switch. 
Disconnect all cables and then unplug 
the power cord from the electrical socket.
bLift the document cover (1).
Clean the white plastic surface (2) and 
scanner glass (3) underneath it with a 
soft lint-free cloth moistened with water.
 
c(DCP-7040 only) In the ADF unit, clean 
the white bar (1) and the scanner glass 
strip (2) underneath it with a soft lint-free 
cloth moistened with water.
 
dPlug the machine’s power cord back into 
the electrical socket first, and then 
reconnect all cables. Turn on the 
machine’s power switch.
Note
In addition to cleaning the scanner glass 
and glass strip with a soft lint-free cloth 
moistened with water, run your finger tip 
over the glass to see if you can feel 
anything on it. If you feel dirt or debris, 
clean the glass again concentrating on 
that area. You may need to repeat the 
cleaning process three or four times. To 
test, make a copy after each cleaning.
 
Cleaning the laser scanner 
windowB
WARNING 
Use neutral detergents.
  
DO NOT use any flammable substances, 
spray or organic solvent/liquids containing 
alcohol/ammonia to clean the inside or 
outside of the machine. Doing this may 
cause a fire or electrical shock. For more 
information see Important Safety 
Instructions on page 39.
 
CAUTION 
DO NOT touch the laser scanner window 
with your fingers.
 
aBefore you clean the inside of the 
machine, turn off the machine’s power 
switch.
Unplug the power cord from the 
electrical socket.
1
3
2
1
2
 
						

							62
bOpen the front cover and slowly take out 
the drum unit and toner cartridge 
assembly.
 
 
WARNING
HOT SURFACE
 
After you have just used the machine, some 
internal parts of the machine will be 
extremely hot. To prevent injury, when you 
open the front or back cover (back output 
tray) of the machine, DO NOT touch the 
shaded parts shown in the illustration.
  
 
CAUTION 
To prevent damage to the machine caused 
by static electricity, DO NOT touch the 
electrodes shown in the illustration.
 
 
 
We recommend that you place the drum 
unit on a clean, flat surface with a piece of 
disposable paper or cloth underneath it in 
case you accidentally spill or scatter toner.
 
 
						

							Troubleshooting and routine maintenance
63
B
cWipe the laser scanner window by 
wiping it with a clean soft, dry lint-free 
cloth.
 
dPut the drum unit and toner cartridge 
assembly back in the machine.
 
eClose the front cover.
fPlug the machine’s power cord back into 
the electrical socket.
Turn on the machine’s power switch.
Cleaning the corona wireB
If you have print quality problems, clean the 
corona wire as follows:
aTurn off the machine’s power switch. 
Disconnect all cables, and then unplug 
the power cord from the electrical 
socket.
bOpen the front cover. 
cSlowly take out the drum unit and toner 
cartridge assembly.
 
CAUTION 
We recommend that you place the drum 
unit and toner cartridge assembly on a 
clean, flat surface with a piece of 
disposable paper or cloth underneath it in 
case you accidentally spill or scatter toner.
Handle the toner cartridge carefully. If toner 
scatters on your hands or clothes, wipe or 
wash it off with cold water at once.
 
 
						

							64
 
To prevent damage to the machine caused 
by static electricity, DO NOT touch the 
electrodes shown in the illustration.
 
 
dClean the corona wire inside the drum 
unit by gently sliding the green tab from 
right to left and left to right several times.
 
CAUTION 
Be sure to return the green tab to the home 
position (a) (1). If you do not, printed pages 
may have a vertical stripe.
 
ePut the drum unit and toner cartridge 
assembly back in the machine.
fClose the front cover.
gPlug the machine’s power cord back into 
the electrical socket first, and then 
reconnect all cables. Turn on the 
machine’s power switch.
CAUTION 
To avoid print quality problems, DO NOT 
touch the shaded parts shown in the 
illustrations below.
 
 
 
Cleaning the drum unitB
If you have print quality problems, clean the 
drum unit as follows.
aTurn off the machine’s power switch. 
Unplug the power cord from the 
electrical socket. 
bOpen the front cover. 
1