Brother Hl 2170 W Manual

							USER’S GUIDE
Brother Laser Printer
HL-2140 
HL-2150N 
HL-2170W
 
For visually-impaired users
You can read this manual with Screen 
Reader ‘text-to-speech’ software.
You must set up the hardware and install the driver before you can use the printer.
Please use the Quick Setup Guide to set up the printer. You can find a printed copy in the box.
Please read this User’s Guide thoroughly before you use the printer. Keep the CD-ROM in a convenient place so you 
can use it quickly if you need to.
Please visit us at http://solutions.brother.com
 where you can get product support, the latest driver updates and 
utilities, and answers to frequently asked questions (FAQs) and technical questions.
Note: Not all models are available in all countries.
Version D
USA 
						

							i
Using this guide
Symbols used in this guide
We use the following icons throughout this User’s Guide:
 Warnings tell you what to do to prevent possible personal injury.
 Electrical Hazard icons alert you to a possible electrical shock.
 Hot Surface icons warn you not to touch machine parts that are hot.
 Cautions specify procedures you must follow or avoid to prevent possible damage to the 
printer or other objects.
 Improper Setup icons alert you to devices and operations that are not compatible with the 
printer.
 Notes tell you how you should respond to a situation that may arise or give tips about how 
the operation works with other features. 
						

							ii
Safety precautions
To use the printer safely
Please keep these instructions for later reference and read them before attempting any maintenance. If you 
DO NOT follow these safety instructions, there is a possibility of a fire, electrical shock, burn or suffocation.
WARNING 
There are high voltage electrodes inside the printer. Before you clean the inside of the printer, make sure 
that you have turned off the power switch and unplugged the printer from the AC power outlet.
 
 
 
DO NOT handle the plug with wet hands. Doing this might cause an electrical shock.
 
Always make sure the plug is fully inserted.
  
DO NOT use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner dust to ignite 
inside the vacuum cleaner, potentially starting a fire. Carefully clean the toner dust with a dry, lint-free cloth 
and dispose of it according to local regulations.
  
DO NOT use flammable substances, any type of spray or an organic solvent/liquids containsalcohol or 
ammonia to clean the inside or outside of the machine.  Refer to Cleaningon page 73 for how to clean the 
machine.
 
  
						

							iii
 
After you have just used the printer, some internal parts of the printer will be extremely hot. When you open 
the front or back cover (back output tray) of the printer, DO NOT touch the shaded parts shown in the 
illustration.
  
Plastic bags are used in the packaging of your machine and drum unit. To avoid danger of suffocation, keep 
these bags away from babies and children.
  
Cleaning the outside of the printer:
• Make sure that you have unplugged the printer from the AC power outlet.
• Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the outside 
surface of the printer.
• DO NOT use cleaning materials that contain ammonia.
 
CAUTION 
Lightning and power surges can damage this product! We recommend that you use a quality surge 
protection device on the AC power line, or unplug the cords during a lightning storm.
 
Note
DO NOT remove or damage the caution labels located on or around the fuser.
 
  
Inside the printer
(Front View)
 
Inside the printer
(Back View) 
						

							iv
Trademarks
The Brother logo is a registered trademark of Brother Industries, Ltd. 
Apple, the Apple Logo, Macintosh and TrueType are registered trademarks of Apple Inc. in the United States 
and other countries.
Hewlett Packard is a registered trademark and HP LaserJet 6P, 6L, 5P, 5L, 4, 4L 4P, III, IIIP, II, and IIP are 
trademarks of Hewlett-Packard Company.
Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the United States 
and other countries.
Microsoft, Windows and Windows Server are registered trademarks of Microsoft Corporation in the United 
States and/or other countries.
ENERGY STAR is a U.S. registered mark.
SuSE is a registered trade mark of SuSE Linux AG.
RED HAT is a registered trade mark of Red Hat. Inc.
Mandrake is a registered trade mark of Mandrake Soft SA.
Intel, Intel Xeon and Pentium are trademarks or registered trademarks of Intel Corporation.
AMD, AMD Athlon, AMD Opteron and combinations thereof, are trademarks of Advanced Micro Devices, Inc.
Java and all Java-based trademarks and logos are trademarks or registered trademarks of 
Sun Microsystems, Inc. in the United States and other countries.
Each company whose software title is mentioned in this manual has a Software License Agreement specific 
to its proprietary programs.
All other terms and brand and product names mentioned in this User’s Guide are registered trademarks of 
their respective companies. 
Compilation and Publication Notice
Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the 
latest product’s descriptions and specifications. The contents of this manual and the specifications of this 
product are subject to change without notice. Brother reserves the right to make changes without notice in 
the specifications and materials contained herein and shall not be responsible for any damages (including 
consequential) caused by reliance on the materials presented, including but not limited to typographical and 
other errors relating to the publication.
© 2007 Brother Industries Ltd.
Shipment of the Printer
If for any reason you must ship your printer, carefully package the printer to avoid any damage during transit. 
We recommend that you save and use the original packaging. The printer should also be adequately insured 
with the carrier. 
						

							v
Table of Contents
1 About this Printer 1
What is in the box? ....................................................................................................................................1
Interface cable .....................................................................................................................................1
Front view ............................................................................................................................................2
Back view ............................................................................................................................................3
Positioning the printer ................................................................................................................................4
Power supply .......................................................................................................................................4
Environment ........................................................................................................................................4
2 Printing Methods 5
About paper ...............................................................................................................................................5
Type and size of paper ........................................................................................................................5
Recommended paper ..........................................................................................................................6
Unprintable area ..................................................................................................................................8
Printing methods ........................................................................................................................................9
Printing on plain paper and transparencies .........................................................................................9
Printing on thick paper, labels and envelopes ...................................................................................17
Duplex printing .........................................................................................................................................22
Guidelines for printing on both sides of the paper .............................................................................22
Printing on both sides of the paper (manual duplex printing) ............................................................22
3 Driver and Software 26
Printer driver ............................................................................................................................................26
Features in the printer driver (for Windows®) ....................................................................................29
Features in the printer driver (for Macintosh®) ..................................................................................39
Uninstalling the printer driver ...................................................................................................................45
Printer driver for Windows
® and Windows Vista® and Windows Server® 2003 ................................45
Printer driver for Macintosh®.............................................................................................................45
Software ..................................................................................................................................................46
Software for network models (HL-2150N / HL-2170W only) .............................................................46
Automatic interface selection (HL-2150N / HL-2170W only) .............................................................47
Remote Printer Console ....................................................................................................................47
4 Control Panel48
LEDs (Light Emitting Diodes)...................................................................................................................48
Service call indications ............................................................................................................................53
Go button .................................................................................................................................................55
Print a test page ................................................................................................................................56
Print a Printer Settings page..............................................................................................................57
Print Fonts (HL-2150N / HL-2170W only)..........................................................................................58
Network default settings (HL-2150N / HL-2170W only).....................................................................59
5 Routine Maintenance 60
Replacing the consumable items .............................................................................................................60
Consumables.....................................................................................................................................60 
						

							vi
Toner cartridge ..................................................................................................................................61
Drum unit ...........................................................................................................................................68
Cleaning ..................................................................................................................................................73
Cleaning the outside of the printer.....................................................................................................73
Cleaning the inside of the printer .......................................................................................................74
Cleaning the corona wire ...................................................................................................................77
6 Troubleshooting 79
Identifying your problem ..........................................................................................................................79
Error messages in the Status Monitor .....................................................................................................80
Error message printout ............................................................................................................................82
Paper handling ........................................................................................................................................83
Paper jams and how to clear them ..........................................................................................................85
Improving the print quality........................................................................................................................91
Solving print problems .............................................................................................................................97
Network problems (HL-2150N / HL-2170W only) ....................................................................................98
Other problems ........................................................................................................................................98
For Macintosh
® with USB ..................................................................................................................98
A Appendix99
Printer specifications................................................................................................................................99
Engine ...............................................................................................................................................99
Controller .........................................................................................................................................100
Software ..........................................................................................................................................101
Control panel ...................................................................................................................................101
Paper handling ................................................................................................................................101
Media specifications ........................................................................................................................102
Supplies ...........................................................................................................................................102
Dimensions / weights.......................................................................................................................102
Other................................................................................................................................................103
Computer requirements ...................................................................................................................103
Important information for choosing your paper ................................................................................104
Symbol and character sets (HL-2150N / HL-2170W only).....................................................................107
How to use Web Based Management (web browser) .....................................................................107
Symbol and character sets list.........................................................................................................108
Quick reference for bar code control commands
(HL-2150N / HL-2170W only) .............................................................................................................110
Print bar codes or expanded characters..........................................................................................110
B Appendix (for Europe and Other Countries) 117
Brother numbers ....................................................................................................................................117
Important information: regulations .........................................................................................................118
Radio interference (220 to 240 volt model only)..............................................................................118
IEC 60825-1 specification (220 to 240 volt model only) ..................................................................118
Internal laser radiation .....................................................................................................................119
IMPORTANT - for your safety .........................................................................................................120
EC Declaration of Conformity ..........................................................................................................121 
						

							vii
C Appendix (for USA and Canada) 122
Brother numbers ....................................................................................................................................122
Important information: regulations .........................................................................................................125
Federal Communications Commission (FCC) Declaration of Conformity (USA only) .....................125
Industry Canada Compliance Statement (Canada only) .................................................................125
International ENERGY STAR
® Compliance Statement ..................................................................126
Laser notices .........................................................................................................................................127
Laser safety (110 to 120 volt model only)........................................................................................127
FDA regulations (110 to 120 volt model only) .................................................................................127
Internal laser radiation .....................................................................................................................127
IMPORTANT - for your safety .........................................................................................................128
D Index129 
						

							1
1
1
What is in the box?1
When you unpack the printer, make sure that you have all of the following parts.
Interface cable1
The interface cable is not a standard accessory. Purchase the appropriate cable for the interface you are 
using.
„USB cable
Please make sure you use a USB 2.0 interface cable that is no longer than 6 feet (2 meters).
DO NOT connect the interface cable at this time. Connecting the interface cable is done during the printer 
driver installation process.
When you use a USB cable, make sure you connect it to the USB port of your computer and not to a USB 
port on a keyboard or non-powered USB hub.
Third party USB ports are not supported for Macintosh
®.
„Network cable (HL-2150N / HL-2170W only)
Use a straight-through Category5 (or greater) twisted-pair cable for 10BASE-T or 100BASE-TX Fast 
Ethernet Network.
About this Printer1
 
Printer
 
Quick Setup Guide
 
CD-ROM
 
Drum unit and starter 
toner cartridge 
assembly
 
AC power cord 
						

							About this Printer
2
1
Front view1
 
1 Face-down output tray support flap 2 (support flap 2)1
2 Face-down output tray support flap 1 (support flap 1)
3 Control panel
2
4 Manual feed paper guide
5 Manual feed slot
6 Manual feed slot cover
7 Paper tray
8 Front cover
9 Power switch
10 Ventilation hole
11 Face-down output tray
1For details about the support flap 2, see page 96.
2For details about the control panel, see Chapter 4.
1
2
3
4
6
7
11
9
10
5
8