Canon 5dsr Manual

							481
Troubleshooting Guide
To shoot still photos during movie shooting, using a CF card capable of 
UDMA transfer or a UHS-I SD card is recommended.
 Setting a lower image quality for still photos or shooting fewer 
continuous still photos may resolve the problem.
 Shooting still photos during movie shooting will cause a discrepancy 
between the actual time and time code. When you want to edit a movie 
using time code, it is recommended not to shoot still photos during 
movie shooting.
 Set the < R> switch to the left (lock release, p.59).
 Check the [ 83: Multi function lock ] setting (p.410).
 Check the [ 83: Custom Controls ] setting (p.413).
When I shoot still photos  during movie shooting, 
the movie shooting stops.
Time code is off.
Operation Problems
I cannot change the setting with the < 6>,  or < 9>.
A camera button or dial does not work as expected. 
						

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482
In the < A> mode, only certain menu tabs and options are displayed. 
Set the shooting mode to < d>, < s>, < f >,  or < F> (p.64).
 Under the [ 9] tab, [ Menu display ] is set to [Display only My Menu 
tab ] (p.436).
 Set the color space to sRGB. If Adobe RGB is set, the first character 
will be an underscore (p.193).
 With [ 51: File name ], select the camera’s unique file name or the file 
name registered under User setting 1 (p.196).
 If the card already contains recorded images, the image number may 
not start from 0001 (p.199).
 Check that the correct date and time are set (p.49).
 Check the time zone and daylight saving time (p.49-50).
Display Problems
The menu screen shows fewer tabs and options.
The file name’s first charact er is an underscore (“_”).
The fourth character in the file name changes.
The file numbering does not start from 0001.
The shooting date and time  displayed is incorrect. 
						

							483
Troubleshooting Guide
The shooting date and time do not appear in the picture. The date and 
time are recorded in the image data as shooting information. When 
printing, you can imprint the date and time in the picture, using the 
date and time recorded in the shooting information (p.385, 389).
 If the number of images recorded on the card exceeds the number the 
camera can display, [ ###] will be displayed (p.339).
 In low temperatures, the display speed of the AF points may become 
slower due to the AF point display device’s (liquid crystal) 
characteristics. The display speed will return to normal at room 
temperature.
 If the LCD monitor is dirty, use a soft cloth to clean it.
 In low or high temperatures, the LCD monitor display may seem slow 
or may look black. It will return to normal at room temperature.
 [Eye-Fi settings] will appear only when an Eye-Fi card is inserted in 
the camera. If the Eye-Fi card has a write-protect switch set to the 
LOCK position, you will not be able to check the card’s connection 
status or disable Eye-Fi transmission (p.451).
The date and time are not in the picture.
[###] is displayed.
In the viewfinder, the AF point display speed is slow.
The LCD monitor does not  display a clear image.
[Eye-Fi settings] does not appear. 
						

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484
[33: Highlight alert ] is set to [Enable] (p.325).
 [33: AF point disp. ] is set to [Enable] (p.325).
 If the image is protected, it cannot be erased (p.334).

Movies edited with a computer cannot be played back with the camera.
 If you operate the camera’s dials or lens during movie shooting, the 
operation noise will also be recorded. Using the Directional Stereo 
Microphone DM-E1 (sold separately) is recommended (p.301).
 During autoexposure movie shooting, if there is a drastic change in the 
exposure level, the recording will stop momentarily until the brightness 
stabilizes. In such cases, shoot in the < a> mode (p.286).
Playback Problems
Part of the image blinks in black.
A red box is displayed on the image.
The image cannot be erased.
The movie cannot be played back.
Camera operation noise can be heard 
when the movie is played back.
The movie has still moments. 
						

							485
Troubleshooting Guide
Check if the [ 53: Video system ] is correctly set to [ For NTSC] or [For 
PA L ] (depending on the video system of your TV set).
 Check that the HDMI cable’s plug is inserted all the way in (p.351).
 If the movie file size reaches 4 GB, another movie file will be created 
automatically (p.299).
 Depending on the card reader and computer OS used, large-capacity 
CF cards or SDXC cards may not be correctly recognized. In such a 
case, connect your camera to the computer with the interface cable, 
then transfer the images to your computer, using EOS Utility (EOS 
software, p.521).
 41  and 61  images cannot be processed with the camera. Use 
the EOS software, Digital Photo Professional to process the image 
(p.521).
 JPEG  c, 1,  41, and 61  images cannot be resized or 
cropped with the camera (p.369, 371).
No picture on the TV set.
There are multiple movie files for a single movie shoot.
My card reader does  not recognize the card.
I cannot process the RAW image.
I cannot resize or crop the image. 
						

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486
If you selected [Clean now f], the shutter will make a noise, but no 
picture is taken (p.374).
 If you repeatedly turn the power switch < 1> / < 2 > at a short 
interval, the < f> icon may not be displayed (p.47).
 Contents displayed on the screen vary depending on the printer. This 
instruction manual lists all the printing effects available (p.
384).
 When using EOS Utility (EOS software), set [ z5: Time-lapse movie ] 
to [Disable ] (p.306).
 Install the EOS software (EOS Solution Disk CD-ROM) on the 
computer (p.521).
 Check that EOS Utility’s main window is displayed.
Sensor Cleaning Problems
The shutter makes a noi se during sensor cleaning.
Automatic sensor cleaning does not work.
Printing-Related Problems
There are fewer printing effects than 
listed in the instruction manual.
Computer Connection Problems
Communication between the connected camera and 
computer does not work.
I cannot transfer images to a computer. 
						

							487
If there is a problem with the camera, an 
error message will appear. Follow the on-
screen instructions.
* If the error still persists, write down the error number and contact your nearest Canon Service Center.
Error Codes
NumberError Message and Solution
01
Communications between the camera and lens is faulty. Clean the 
lens contacts.
 Clean the electrical contacts on the camera and lens, use a Canon 
lens, or remove and install the battery again (p.25, 26, 42).
02
Card* cannot be accessed. Reinsert/change card* or format card* 
with camera.
Remove and insert the card again, replace the card, or format the 
card (p.43, 67).
04
Cannot save images because card* is full. Replace card*.
Replace the card, erase unnecessa ry images, or format the card 
(p.43, 67, 358).
06
Sensor cleaning could not be performed. Turn the camera off and 
on again.
 Operate the power switch (p.47).
10, 20
30, 40
50, 60
70, 80
99An error prevented shooting. Turn the camera off and on again or 
re-install the battery.
Operate the power switch, remove and install the battery again, or 
use a Canon lens (p.42, 47).
Error number
Cause and countermeasures 
						

							488
•TypeType:Digital, single-lens reflex, AF/AE camera
Recording media: CF cards (Type I, UDMA 7 supported) SD/SDHC*/SDXC* memory cards
* UHS-I cards compatible.
Image sensor size: Approx. 36.0 x 24.0 mm
Compatible lenses: Canon EF lenses * Excluding EF-S and EF-M lenses
(35mm-equivalent lens focal length is as indicated on 
the lens)
Lens mount: Canon EF mount
• Image SensorType:CMOS sensor
Effective pixels: Approx. 50.6 megapixels * Rounded off to the nearest 10,000th.
Aspect ratio: 3:2
Dust delete feature: Auto/Manual, Appending Dust Delete Data
• Recording SystemRecording format: Design rule for Camera File System (DCF) 2.0
Image type: JPEG, RAW (14-bit Canon original), RAW+JPEG simultaneous recording possible
Pixels recorded
(With full-frame): L (Large) : Approx. 50.3 megapixels (8688 x 5792)
M1 (Medium 1) : Approx. 39.3 megapixels (7680 x 5120)
M2 (Medium 2) : Approx. 22.1 megapixels (5760 x 3840)
S1 (Small 1) : Approx. 12.4 megapixels (4320 x 2880)
S2 (Small 2) : Approx. 2.5 megapixels (1920 x 1280)
S3 (Small 3) : Approx. 0.35 megapixels (720 x 480)
RAW : Approx. 50.3 megapixels (8688 x 5792)
M-RAW : Approx. 28.0 megapixels (6480 x 4320)
S-RAW : Approx. 12.4 megapixels (4320 x 2880)
Crop/aspect ratio: Crop shooting and shooting with the set aspect ratio  possible.
Full-frame / Approx. 1.3x (crop) / Approx. 1.6x (crop) / 
1:1 (aspect ratio) / 4:3 (aspect ratio) / 16:9 (aspect ratio)
Specifications 
						

							489
Specifications
Recording function: Standard, Auto switch card, Record separately, Record to multiple
Create/select a folder: Possible
File name: Preset code / User  setting 1 / User setting 2
File numbering: Continuous, Auto reset, Manual reset
• Image Processing During ShootingPicture Style: Auto, Standard, Portrait, Landscape, Fine Detail, 
Neutral, Faithful, Monochrome, User Defined 1 - 3
White balance: Auto (Ambience priority), Auto (White priority), Preset 
(Daylight, Shade, Cloudy, Tungsten light, White 
fluorescent light, Flash), Custom, Color temperature 
setting (approx. 2500-10000 K), White balance 
correction, and White balance bracketing provided
* Flash color temperature information transmission possible
Noise reduction: Applicable to lo ng exposures and high ISO speed shots
Automatic image 
brightness correction: Auto Lighting Optimizer provided
Highlight tone priority: Provided
Lens aberration 
correction: Peripheral illumination correction, Chromatic aberration 
correction
• ViewfinderType:
Eye-level pentaprism
Coverage: Vertical/Horizontal approx. 100% (with Eye point approx. 
21 mm, full-frame)
Magnification: Approx. 0.71x (-1 m
-1 with 50mm lens at infinity)
Eye point: Approx. 21mm (from eyepi ece lens center at -1 m-1)
Built-in dioptric 
adjustment: Approx. -3.0 - +1.0 m-1 (dpt)
Focusing screen: Fixed
Grid display: Provided
Electronic level: Provided
Function setting display: Battery, White balance, Drive mode, AF operation,  Metering mode, Image quality: JPEG/RAW, Flicker 
detection, Warning symbol !
Mirror: Quick-return type
Depth-of-field preview: Provided 
						

							Specifications
490
• AutofocusType:TTL secondary image-registration, phase-difference 
detection with the dedicated AF sensor
AF points: 61 (Cross-type AF point: Max. 41 points)
* Number of available AF points, cross-type points, and  Dual cross-type points vary depending on the lens.
* Dual cross-type focusing at f/2.8 with 5 AF points 
vertically aligned at the center.
(AF group: When Group A lenses are used)
Focusing brightness 
range: EV -2 - 18 (Conditions: f/2.8-sensitive center AF point, 
One-Shot AF, room temperature, ISO 100)
Focus operation: One-Shot AF, AI Servo AF, AI Focus AF, Manual  focusing (MF)
AF area selection mode: Single-point Spot AF (manual selection), Single-point AF  (manual selection), AF point expansion (manual 
selection: up, down, left, and right), AF point expansion 
(manual selection: surround), Zone AF (manual 
selection of zone), 61-point automatic selection AF
AF point automatic 
selection conditions: Based on EOS iTR AF setting
(Enables AF incorporating human face/color information)
* iTR: Intelligent Tracking and Recognition
AF Configuration Tool: Case 1 - 6
AI Servo AF 
characteristics: Tracking sensitivity, Accele
ration/deceleration tracking, 
AF point auto switching
AF Custom Functions: 16 functions
AF fine adjustment: AF Microadjustment (All lenses by the same amount, 
Adjust by lens)
AF-assist beam: Emitted by the EOS-dedicated external Speedlite
• Exposure ControlMetering mode: Approx. 150,000-pixel RGB+IR metering sensor and  252-zone TTL metering at max. aperture
EOS iSA (Intelligent Subject Analysis) system
• Evaluative metering (linked to all AF points)
• Partial metering (approx. 6.1% of viewfinder at center)
• Spot metering (approx. 1.3% of viewfinder at center)
• Center-weighted average metering
Brightness metering 
range: EV 0 - 20 (at room temperature, ISO 100)