Canon Camera Eos 5d Mark Iii User Manual

							361
Troubleshooting Guide
 Set the lens focus mode switch to < AF> (p.39).
  To prevent camera shake, press t he shutter button gently (p.43, 44).
  If the lens has an Image Stabilizer, set the IS switch to < 1> (p.42).
  In low light, the shutter speed may  become slow. Use a faster shutter 
speed (p.162), set a higher ISO spee d (p.124), use flash (p.188), or 
use a tripod.
  Depending on the attached lens, the number of usable AF points and 
patterns will differ. The lenses ar e categorized into eight groups from A 
to H. Check which group your lens belongs to. Using a lens in Groups 
F to H will have fewer  usable AF points (p.79).
  When you press the < S> button, the blinking AF points are those that 
are not cross-type AF points and are only horizontal line-sensitive. The 
AF points that light up are  cross-type AF points (p.74).
  The AF point at the regist ered area is blinking (p.324).
  Set the AF mode to One-Shot AF. Fo cus lock is not possible in the AI 
Servo AF and AI Focus AF modes (p.70).
  Depending on the shutter speed, aperture, subject conditions, 
brightness, etc., the continuous  shooting speed may become slower.
The image is out of focus.
There are fewer AF points.
The AF point is blinking.
I cannot lock the focus and recompose the shot.
The continuous shooting speed is slow.
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							362
Troubleshooting Guide
 If you shoot something that has fine  detail (such as a field of grass), 
the file size will be larger and the  actual maximum burst may be lower 
than the number mentioned on page 121.
  If [z 3: Highlight tone priority ] is set to [Enable], the settable ISO 
speed range will be ISO 200-2 5600 (or up to 12800 for movie 
shooting). Even if you expand th e settable ISO speed range in [ISO 
speed range ], you cannot set expanded ISO  speeds (L, H, H1, H2). 
When [ z3: Highlight tone priority ] is set to [Disable], ISO 100/125/
160 can be set (p.146).
  If [z 3: Highlight tone priority ] is set to [Enable], the Auto Lighting 
Optimizer cannot be set. When [ z3: Highlight tone priority] is set to 
[ Disable ], then the Auto Lighting Optimizer can be set (p.146).
 
Set [z 2: Auto Lighting Optimizer] to [Disable]. When [Standard/
Low/High] is set, even if you set a dec reased exposure compensation or 
flash exposure compensation, the im age may come out bright (p.169).
 If [On:ContShtng ] is set, Live View displa y, image review after image 
capture, and image playback are not possible during shooting (p.177).
  When the image-recording quality is set to  41 or 61, the 
multiple-exposure image will be recorded in  1 quality (p.183).
The maximum burst during c ontinuous shooting is lower.
ISO 100 cannot be set. ISO speed  expansion cannot be selected.
The Auto Lighting Optimizer cannot be set.
Even though I set a decreased exposure compensation, the 
image comes out bright.
The Live View image or movie shooting image is not 
displayed during multip le-exposure shooting.
The multiple-exposure image is shot in  1 quality.
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							363
Troubleshooting Guide
 If you shoot at night when the background is dark, the shutter speed 
becomes slow automatically  (slow-sync shooting) so that both the subject 
and background are properly exposed.  To prevent a slow shutter speed, 
under [
z 1: External Speedlite control], set [Flash sync. speed in 
Av mode] to [1/200-1/60 sec. auto] or [1/200 sec. (fixed)] (p.192).
  Make sure the flash (or PC sync co rd) is securely attached to the 
camera.
  If you use a non-Canon flash unit  with Live View shooting, set [z4: 
Silent LV shoot. ] to [Disable ] (p.206).
  If you use a flash unit other than an  EX-series Speedlite, the flash will 
always be fired at  full output (p.189).
  When the [Flash metering mode ] flash Custom Function is set to 
[ TTL (autoflash) ], the flash will always be  fired at full output (p.196).
 
If flash exposure compensation has al ready been set with the Speedlite, 
flash exposure compensation cannot  be set with the camera. When the 
Speedlite’s flash exposure compensati on is canceled (set to 0), flash 
exposure compensation can be set with the camera.
  Under [ z1: External Speedlite control ], set [Flash sync. speed in 
Av mode ] to [Auto ] (p.192).
 
If you use flash, the shut ter will make two sounds each time you shoot (p.199).
When I use the  mode with flash, the shutter speed 
becomes slow.
The flash does not fire.
The flash always fi res at full output.
Flash exposure compensation cannot be set.
High-speed sync cannot be set in the < f> mode.
The shutter makes two shooting soun ds during Live View shooting.
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							364
Troubleshooting Guide
 It indicates that the camera’s intern al temperature is high. If the white 
< > icon displayed, the still photo’s  image quality may deteriorate. If 
the red  icon is displayed, it indicates that the Live View or movie 
shooting will soon be terminated  automatically (p.215, 241).
 
If the card’s writing speed is slow, movie shooting may stop 
automatically. When the compression method is set to [IPB], use a CF 
card with a reading/writing speed of at least 10 MB per sec., and a SD 
card with a reading/writing speed of  at least 6 MB per sec. When the 
compression method is set to [
ALL-I (I-only)], use a CF card with a 
reading/writing speed of at least 30 MB per sec., and a SD card with a 
reading/writing speed of at least 20 MB per sec. To find out the card’s 
reading/writing speed, refer to the card manufacturer’s Web site (p.217).
  If the movie shooting time reaches  29 min. 59 sec., the movie shooting 
will stop automatically.
 
If the shooting mode is , the ISO speed will be set 
automatically. In the <
a> mode, you can freely se t the ISO speed (p.224).
 Under [z2: ISO speed range], if you set the [ISO speed range]’s 
[Maximum] setting to [25600/H], the maximum ISO speed for manual ISO 
speed setting will be expanded and then ISO 16000/20000/25600 can be 
set. However, since shooting a mo vie at ISO 16000/20000/256000 may 
result in much noise, it  is designated as an exp anded ISO speed (displayed 
as [
H]).
During Live View and movie shooting, a white   or red  E 
icon is displayed.
Movie shooting terminates by itself.
The ISO speed cannot be set for movie shooting.
ISO 16000/20000/25600 cannot be set for movie shooting.
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							365
Troubleshooting Guide
 If you shoot a movie when [ Maximum: 25600] is set with [ISO speed 
range ] and ISO speed is set to  ISO 16000/20000/25600, the ISO 
speed will switch to ISO12800 ( during movie shooting with manual 
exposure). Even if you switch back to still photo shooting, the ISO 
speed will not revert to  the original setting.
  If you shoot a movie when 1. L ( 50) or 2. H1 (51200)/H2 (102400) is 
set, the ISO speed setting will switch  to 1. ISO 100 or 2.  H (25600) 
respectively (during movie shooti ng with manual exposure). Even if 
you switch back to still photo shooting,  the ISO speed will not revert to 
the original setting.
  If you change the shutter speed or  aperture during movie shooting, the 
changes in the exposure may be recorded.
  Zooming the lens during movie s hooting can cause changes in the 
exposure regardless of whether the  lens’ maximum aperture changes 
or not. Changes in the exposure  may be recorded as a result.
  If you move the camera to the left  or right quickly (high-speed panning) 
or shoot a moving subject, t he image may look distorted.
  Flickering, horizontal stripes (noise ), or irregular exposures can be 
caused by fluorescent light, LED  bulbs, or other light sources during 
movie shooting. Also, changes in th e exposure (brightness) or color 
tone may also be re corded. In the  mode, a slow shutter speed 
may solve the problem.
The manually set ISO speed changes when switching to 
movie shooting.
The exposure changes during movie shooting.
The subject looks distorted during movie shooting.
The image flickers or horizontal st ripes appear during movie shooting.
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							366
Troubleshooting Guide
 To shoot still photos during movie shooting, us ing a CF card 
compatible with UDMA transfer rates is recommended.
  Setting a lower image quality fo r still photos and shooting fewer 
continuous still photos can also resolve the problem.
  Shooting still photos during movie  shooting will cause a discrepancy 
between the actual time and time co de. When you want to edit a movie 
using time code, it is recommended not to shoot still photos during 
movie shooting.
  Set the < R> switch to the left (lock release, p.47).
  Check the [ 82: Multi function lock ] setting (p.319).
  Check the [ 82: Custom Controls ] setting (p.321).
  In the  mode, only certain menu tabs  and options are displayed. 
Set the shooting mode to < d/s /f /a /F > (p.51).
  Set the color space to sRGB. If Adobe  RGB is set, the first character 
will be an underscore (p.158).
When I shoot still photos du ring movie shooting, the movie shooting stops.
Time code is off.
Operation Problems
I cannot change the setting with < 6>, , or < 9>.
The camera button/dial’s function has changed.
Display Problems
The menu screen shows few tabs and options.
The file name’s first charac ter is an underscore (“_”).
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Troubleshooting Guide
 With [51: File name], select the camera’s unique file name or the file 
name registered under User setting 1 (p.152).
  If the card already contains re corded images, the image number may 
not start from 0001 (p.154).
  The correct date and time has not been set (p.36).
  Check the time zone and daylight savings time (p.37).
 
The shooting date and time does not  appear in the picture. The date and 
time is instead recorded in the imag e data as shooting information. When 
printing, you can imprint the date and ti me in the picture by using the date 
and time recorded in the shoot ing information (p.301, 305).
 If the card has recorded a number of images greater than the camera 
can display, [ ###] will be displayed (p.256).
  In low temperatures, the display  speed of the AF points may become 
slower due to the AF point di splay device’s (liquid crystal) 
characteristics. The display speed  will return to normal at room 
temperature.
  If the LCD monitor is dirty,  use a soft cloth to clean it.
  In low or high temperatures, the  LCD monitor display may seem slow 
or may look black. It will retu rn to normal at room temperature.
The fourth character in the file name changes.
The file numbering does not start from 0001.
The shooting date and time displayed is incorrect.
The date and time is not in the picture.
[###] is displayed.
In the viewfinder, the AF po int display speed is slow.
The LCD monitor does not display a clear image.
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							368
Troubleshooting Guide
 [Eye-Fi settings ] will appear only when an Eye-Fi card is inserted into 
the camera. If the Eye-Fi card has  a write-protect switch set to the 
LOCK position, you will not be abl e to check the card’s connection 
status or disable Eye-Fi card transmission (p.344).
  [3 3: Highlight alert ] is set to [Enable] (p.247).
  [3 3: AF point disp.] is set to [ Enable] (p.247).
  If the image is protected, it  cannot be erased (p.272).
  Movies edited with a personal com puter cannot be played with the 
camera.
  If you operate the camera’s dials or  lens during movie shooting, the 
operation noise will also be reco rded. Use an external microphone 
(commercially available) (p.235).
  During autoexposure movie shooting, if  there is a drastic change in the 
exposure level, the recording will  stop momentarily until the brightness 
stabilizes. If this happens, shoot with < a> shooting mode (p.223).
[Eye-Fi settings] does not appear.
Playback Problems
Part of the image blinks in black.
A red box is displayed on the image.
The image cannot be erased.
The movie cannot play.
When the movie is played, camera  operation noise can be heard.
The movie has still moments.
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							369
Troubleshooting Guide
 Use the stereo AV cable that ca me with the camera (p.271).
  Make sure the stereo AV cable or  HDMI cable’s plug is inserted all the 
way in (p.268, 271).
  Set the video OUT system (NTSC/PAL)  to the same video system as 
the TV set (p.271).
  If the movie file size reaches 4  GB, another movie file will be created 
automatically (p.232).
  If you format a card of 128 GB or hi gher with this camera, it will be 
formatted in exFAT. This means that some card readers and computer 
operating systems might not recognize  the card properly. In such a 
case, connect your camera to the co mputer with the provided interface 
cable, then transfer the images to  your computer using EOS Utility 
(provided software, p.394).
  41  and 61  images cannot be processed with the camera. Use 
the provided software Digital Phot o Professional to process the image 
(p.394).
  c JPEG images and  1/41/ 61 images cannot be resized 
with the camera (p.287).
No image appears on the TV screen.
There are multiple movie files for a single movie shoot.
My card reader does not recognize the card.
I cannot process the RAW image.
I cannot resize the image.
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							370
Troubleshooting Guide
 If you selected [Clean now f], the shutter will make a noise, but no 
picture is taken (p.290).
  If you repeatedly turn the power switch < 1> and  at a short 
interval, the < f> icon may not be displayed (p.34).
  What is displayed on the screen di ffers depending on the printer. This 
instruction manual list s all the printing effects available (p.300).
  Install the provided software (E OS DIGITAL Solution Disk CD-ROM) 
on the personal computer (p.395).
  Check that EOS Utility’s top screen is displayed.
Sensor Cleaning Problems
The shutter makes a noise during sensor cleaning.
Automatic sensor cleaning does not work.
Printing-Related Problems
There are fewer printing effects than listed in the instruction 
manual.
Image Transfer Problems
I cannot transfer images to a personal computer.
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