Canon cinema EOS C500 PL User Manual

							191
Troubleshooting
Shot Mark Error- Could not add a shot mark. If the message appears in   mode, try adding the mark again. If that does not work, add the mark in   mode after you finish recording. If the message appears in   mode, turn off the camera 
and then back on. Then, try to add the mark again.
System error - Turn off the camera and back on again. If this does not solve the problem, there may be a malfunction with the camera. Consult a Canon Service Center.
This photo cannot be displayed - You may not be able to display photos taken with other devices or image files created or edited on a computer. 
						

							Handling Precautions
192
Handling Precautions
Camera
Be sure to observe the following precautions to ensure maximum performance. 
• Do not carry the camera by the LCD panel or moni tor unit. Be careful when closing the LCD panel.
• Do not leave the camera in places subject to high temper atures (like the inside of a car parked under direct 
sunlight), or high humidity.
• Because the camera’s temperature can rise significantly, do not hold the camera for long periods of time while  shooting. 
• Do not use the camera near strong electromagnetic fiel ds such as near powerful magnets and motors, MRI 
machines or high-voltage power lines. Using the camera  in such places may cause anomalies in the video or 
audio or video noise to appear.
• Do not use or store the camera in du sty or sandy places. The camera is not waterproof – avoid also water, 
mud or salt. If any of the above should get into the  camera it may damage the camera and/or the lens. Consult 
a Canon Service Center as soon as possible.
• Be careful to avoid dust and dirt particles accumulating  on the lens or entering the camera. When you finish 
using the camera, make sure to attach the body cap to  the lens mount and the lens cap and dust cap to the 
lens.
• Do not point the camera or viewfinder toward an intens e light source, such as the sun on a sunny day or an 
intense artificial light source. Do  not leave the camera pointed at a brig ht subject. Internal components may 
become damaged due to concentration of the light by th e lens. Be careful especially when using a tripod or 
shoulder strap. When you are not usin g the camera or viewfinder, make sure to attach the lens cap to the lens 
and the viewfinder cap to the viewfinder.
• Be careful of heat generated by lighting equipment.
• Do not disassemble the camera. If the camera does not  function properly, consult qualified service personnel.
• Do not touch the lens contacts on the lens mount. Dirty contacts may cause a poor  contact between the camera and the lens re sulting in incorrect operation of the 
camera. After removing the lens, make sure  to attach the body cap to the lens mount 
and the lens cap and dust cap to the lens.
• Handle the camera with care. Do not subject  the camera to shocks or vibration as this 
may cause damage. When using the shoulder  strap, do not allow the camera to swing 
and hit an object.
• To prevent equipment breakdowns and excessive heatin g, do not connect the supplied battery charger or 
compact power adapter to voltage converters for overseas  travels or special power sources such as those on 
aircraft and ships, DC-AC inverters, etc.
Long-term storage 
If you do not intend to use the camera for a long time, st ore it in a place free of dust, in low humidity, and at 
temperatures not higher than 30 °C (86 °F). 
						

							193
Handling Precautions
Battery Pack
• Dirty terminals may cause a poor contact between the battery pack and the camera. Wipe the terminals with a 
soft cloth.
Long-term storage 
• Store battery packs in a dry place at  temperatures no higher than 30
°C (86°F). 
• To extend the battery life of the battery pack, discharge it completely before storing it.
• Charge and discharge all your battery packs fully at least once a year.
Always attach the battery terminal cover. 
Do not allow any metal objects to touch the terminals (figure 1), as this can 
cause a short circuit and damage the battery pack. Attach the terminal cover 
whenever the battery pack is not being used (figure 2).
The battery terminal cover has a [ ð]-shaped hole. This is useful when you 
wish to differentiate between charged and uncharged battery packs. For 
example, with charged battery packs, a ttach the terminal cover so that the 
[ ð ]-shaped hole shows the colored label.
Remaining battery time
If the remaining battery time displayed is not correct, charge the battery pack fully. Still, the correct time may not 
be displayed if a fully charged battery pack is used continuo usly in high temperatures or it is left unused for long 
periods of time. Also, the correct remaining time may not be displayed, depending on the battery life. Use the 
time shown on the screen  as an approximation.
DANGER!
Treat the battery pack with care.
• Keep it away from fire (or it might explode).
• Do not expose the battery pack to temperature higher th an 60 °C (140 °F). Do not leave it near a heater or 
inside a car in hot weather.
• Do not try to disassemble or modify it.
• Do not drop it or subject it to shocks.
• Do not get it wet.
Figure 1 Figure 2
Back side of the  battery pack Uncharged
Terminal cover attached
Charged 
						

							Handling Precautions
194
Using higher capacity batteries
You can use the optional BP-970G / BP-975 battery packs with this 
camera. However, as the battery compartment cover cannot be closed 
when using these higher capacity battery packs, you will need to remove 
it beforehand. Note that removing the battery compartment cover will 
render the camera more exposed to moisture, dust and foreign objects.
1 Slide down the BATT.OPEN sw itch and open the battery 
compartment cover.
2 Push the latch at the bottom of battery compartment.
3 Gently pull out the battery compartment cover.
Regarding the use of non-Canon battery packs
• We recommend using genuine Canon battery packs bearing the Intelligent System  mark.
• If you attach to the camera battery packs that are no t genuine Canon battery packs, the remaining battery 
time will not be displayed.
IMPORTANT
• To prevent equipment breakdown, do not connect  the battery charger to voltage converters.
Recording Media
• We recommend backing up the recordings on the recording media onto your computer. Data may be 
corrupted or lost due to defects or exposure to static electricity. Canon sha ll not be liable for lost or corrupted 
data.
• Do not touch or expose the terminals to dust or dirt.
• Do not use recording media in places subject to strong magnetic fields.
• Do not leave recording media in places subj ect to high humidity and high temperature.
• Do not disassemble, bend, drop, or subject recording  media to shocks and do not expose them to water.
• Check the direction before inserting the recording media.  Forcing recording media into the slot if it is not 
correctly oriented may damage the recording media or the camera.
• Do not attach any labels or st ickers on the recording media.
• SD cards:  SD cards have a physical switch to  prevent writing on the card so as to 
avoid the accidental erasure of the card’s content. To write-protect the SD card, 
set the switch to the LOCK position.
Disposal
When you delete data on the recording media, only the  file allocation table is altered and stored data is not 
physically erased. Take the necessary precautions when  you dispose of the recording media, for example by 
physically damaging it to prevent the leakage of private data.
If giving the recording media to anothe r person, initialize it (using the [Complete] initialization option for SD cards, 
( A 45)). Fill it up with unimportant recordings, and then initialize it again. This makes recovering the original 
recordings very difficult.
LOCK switch 
						

							195
Handling Precautions
Built-in Rechargeable Lithium Battery
The camera has a built-in rechargeable lithium battery to keep the date/time and other settings. The built-in 
lithium battery is recharged while you use the camera; however, it will discharge completely if you do not use the 
camera for about 3 months.
To recharge the built-in lithium battery:  Connect the compact power adapter to the camera and use a 
household power outlet to power the came ra for 24 hours while it is turned off. 
						

							Maintenance/Others
196
Maintenance/Others
Cleaning
Camera Body
• Use a soft, dry cloth to clean the camera body. Never use chemically treated cloths or volatile solvents such as 
paint thinner.
Lens
• Remove any dust or dirt particles using a non-aerosol type blower brush.
• Use a clean, soft lens-cleaning cloth to gently wipe  the lens using commercially available cleaning fluid for 
eyeglasses. Never use tissue paper.
LCD Screen
• Clean the LCD screen using a  clean, soft lens-cleaning cloth.
• Condensation may form on the surface  of the screen when the temperature changes suddenly. Wipe it with a 
soft dry cloth.
Viewfinder
1 Slide the viewfinder unit’s LOCK/RELEASE screw to the RELEASE position and remove the  viewfinder unit by sliding it up.
2 Wipe away dirt with a cotton swab. 
3 Reattach the viewfinder unit by sliding it back onto the camera and turn back the LOCK/RELEASE  screw to the LOCK position.
IMPORTANT
• Be careful not to scratch the glass and screen when cleaning them.
Viewfinder 
						

							197
Maintenance/Others
Replacing the Cooling Fan Filter
You can replace the cooling fan filter, which is located under the 
cover of the MON./3G-SDI terminals.
1 Remove the cooling fan cover.
• Hold the top and bottom of the  center opening and remove the 
cover.
2 Remove the filter.
3 Attach the new filter.
4 Reattach the cover.
• Hook the cover behind the lower tabs as shown in the  illustration and then hook th e cover behind the upper tabs.
NOTES
• Filters can be reused by washing th em in water or mild detergent. 
Make sure filters are completely  dry before attaching them to the 
camera.
• Contact a Canon Service Center to purchase replacement filters.
Condensation
Moving the camera rapidly between hot and cold temperatur es may cause condensation (water droplets) to form 
on its internal surfaces. Stop using the camera if co ndensation is detected. Continued use may damage the 
camera.
Condensation may form in the following cases:
• When the camera is moved quickly from cold to warm places
• When the camera is left in a humid room
• When a cold room is heated rapidly
To avoid condensation 
• Do not expose the camera to sudden or extreme changes in temperature.
• Remove the recording media and battery pack. Then, place the camera in an  airtight plastic bag and let it 
adjust gradually to temperature change s before removing it from the bag.
When condensation is detected 
The precise time required for water droplets to evap orate will vary depending on the location and weather 
conditions. As a general rule, wait for 2 hours before resuming use of the camera.
Cooling fan 
cover
Cooling 
fan filter 
						

							Maintenance/Others
198
Operating the ND Filter Manually
In the rare case that the internal electronic motor that drives the ND filter malfunctions, you can operate the ND 
filter manually as an emergency measure. 
1 Turn off the camera and remove the lens.
2 Unscrew the screw in the illustration and remove the cover.
3 Pressing lightly, use a Phillips head screwdriver to turn the  ND filter as necessary.
• You can check the position of  the ND filter through the lens 
mount.
4 Return the cover and tighten the screw.
Using the Camera Abroad
Power Sources
You can use the compact power adapter to operate the camera 
and to charge battery packs in  any country with power supply 
between 100 and 240 V AC, 50/60 Hz. Consult a Canon Service 
Center for information on plug adapters for overseas use. 
						

							199
Optional Accessories
Optional Accessories
The following optional accessories are compatible with this camera. The availability differs from area to area.
* This accessory cannot be used to power this camera directly; it can only be used to charge the battery pack.
**For tripods with 0.95 cm (3/8 in.) screws.
For our customers in the USA: Call or visit your local retailer/dealer for genuine Canon video accessories. You 
can also obtain genuine accessories for your Canon camera by calling: 1-800-828-4040, Canon U.S.A. 
Information Center.
Use of genuine Canon accessories is recommended.
This product is designed to achieve excellent pe rformance when used with genuine Canon accessories. 
Canon shall not be liable for any damage to this prod uct and/or accidents such as fire, etc., caused by the 
malfunction of non-genuine Canon accessories (e.g., a leakage and/or explosion of a battery pack). Please 
note that this warranty does not apply to repairs arising out of the malfunction of non-genuine Canon 
accessories, although you may request su ch repairs on a chargeable basis.
BP-950G, BP-955, 
BP-970G, BP-975
Battery Pack CA-940N Compact 
Power Adapter CA-930 Compact 
Power Adapter*
RC-V100 Remote  Controller TA - 1 0 0  Tr i p o d  A d a p t e r T B - 1  Tr i p o d  A d a p t e r  
Base**
WFT-E6 Wireless File  Transmitter 
						

							Optional Accessories
200
Battery Packs
When you need extra battery packs, select from the following: BP-950G, 
BP-955, BP-970G*, BP-975*
When you use battery packs bearing the Intelligent System mark, the camera 
will communicate with the battery and display the remaining usage time 
(accurate to 1 minute). You can only us e and charge these battery packs with 
cameras and chargers compatible with Intelligent System.
* The optional BP-970G / BP-975 Battery Pack were not originally designed for use  with this camera. Because of its size, you will not be able to close the battery 
compartment cover when using one ( A194).
Charging Times
Use the supplied CG-940 Battery Charger to charge batte ry packs. The charging times given in the following 
table are approximate and vary according to charging  conditions and initial charge of the battery pack.
Recording and Playback Times
Recording and playback times given in the following ta bles are approximate and vary according to recording 
mode and charging, recording or playback conditions . The effective usage time of the battery pack may 
decrease when recording in  cold surroundings, when using the bright er screen settings, etc. The typical 
shooting times listed below are approximate times for shooti ng with repeated operations such as start/stop, and 
power on/off. 
2  EF lenses with lens contacts draw power from the camera to operate some functions. Effective usage 
times may decrease depending on the lens used.
Other accessories attached to the came ra, such as the optional WFT-E6 Wireless File Transmitter, also draw 
power from the camera to operate. Effective usage times will decrease when such accessories are used while 
shooting.
Approximate times when shooting in 4K mode The following are the shooting times with the monitor unit  attached (LCD screen and viewfinder on), output from 
the 3G-SDI terminals, MON. terminals and HD/SD SDI te rminal on, and when simultaneously recording an MXF 
clip (50 Mbps, 1920x1080, 23.98P).
BP-950GBP-955BP-970GBP-975
245 min.200 min.350 min.295 min.
Recording mode/
ResolutionFrame rateUsage timeBP-950GBP-955BP-970GBP-975
RAW / 4096x216059.94PRecording (maximum)8075110115
Recording (typical)45456570
50.00PRecording (maximum)8080115125
Recording (typical)50507075
25.00PRecording (maximum)9090125135
Recording (typical)55557580
24.00PRecording (maximum)9090125135
Recording (typical)55507580
23.98PRecording (maximum)9090125135
Recording (typical)50507580
BP-955 BP-975