Canon Fax L390 User Guide

							Print Quality Problems
14-23
Troubleshooting14
Q
Is the machine installed in a stable location?
A
Install the machine in a proper location. (See “Choosing a Location for Your Machine,” on p. 2-1.)
Copies are too dark or too light.
Q
Is the exposure adjusted correctly?
A
Adjust the exposure correctly using [Exposure]. (See “Adjusting the Exposure (Density),” on p. 11-6.)
Q
Is the machine in the toner saver mode?
A
Set  to “OFF” in  of the Menu. (See “5.TONER 
SAVER MODE,” on p. 16-4.)
The printouts are partly missing or shaded when you make copies on heavy paper.
Q
Is the paper type set correctly?
A
Select  or  in  in  of the 
Menu. (See “Loading Paper,” on p. 4-3.)
The printouts are missing when you make copies on rough paper.
Q
Is the paper type set correctly?
A
Select  in  in  of the Menu. (See “Loading 
Paper,” on p. 4-3.)
The edges of copies are dirty when you make copies.
Q
Is the paper size set correctly?
A
Specify the appropriate paper size in  in  of the Menu. (See 
“Loading Paper,” on p. 4-3.)
Q
Is  selected for the paper size?
A
Specify the appropriate size in  or  in  in 
 of the Menu. (See “Specifying the Paper Size,” on p. 11-2.)
 
						

							Printing Problems
14-24
Troubleshooting14
Printing Problems
The Alarm indicator comes on.
Q
Does the machine feed paper correctly, or is there paper in the cassette or multi-purpose feeder?
A
Clear the paper jam, or load paper in the cassette or multi-purpose feeder. (For instructions on 
clearing paper jam, see “Clearing Jams,” on p. 14-1. For instructions on loading paper, see “Loading 
Paper,” on p. 4-3.)
A
If the machine has no paper jam, or paper is loaded in the cassette or multi-purpose feeder, unplug 
the machine and wait approx. 3 minutes to 5 minutes, then plug it in again. If the problem is fixed, the 
Alarm indicator will turn off, and the LCD will return to the standby mode. If the Alarm indicator 
remains flash, unplug the machine, and contact your local authorized Canon dealer or the Canon 
help line.
Printout does not match paper size.
Q
Is the paper stack loaded and aligned correctly in the cassette, or is paper loaded in the 
multi-purpose feeder correctly?
A
Make sure the paper is loaded and aligned correctly in the cassette or the paper is loaded correctly 
in the multi-purpose feeder. (See “Loading Paper,” on p. 4-3.)
Q
Is the appropriate paper size set through the operation panel?
A
Specify the appropriate paper size in  in  of the Menu. (See 
“Loading Paper in the Cassette,” on p. 4-3.)
 
						

							If You Cannot Solve the Problem
14-25
Troubleshooting14
If You Cannot Solve the Problem
If you have a problem with your machine and cannot solve it using the information in this chapter, 
contact your local authorized Canon dealer or the Canon help line.
CAUTIONIf the machine makes strange noises, emits smoke or strange smells, unplug it immediately and 
contact your local authorized Canon dealer or the Canon help line. Do not attempt to disassemble or 
repair the machine yourself.NOTEAttempting to repair the machine yourself may void the limited warranty. 
Before contacting your local authorized Canon dealer or the Canon help line, make sure you have the 
following information about your machine:•The machine’s name: FAX-L380S/L390•The machine serial number (on a label on the back of the machine)•Where you purchased the machine•A detailed description of the problem •The steps you have taken to solve the problem, and the results
SERIAL NUMBER
 
						

							CHAPTER
Cleaning the Machine
15-1
15
Maintaining Your Machine 
Your machine requires no maintenance other than periodic cleaning, and replacing of the toner cartridge as needed.
Cleaning the Machine
Clean your machine regularly to keep it in good operating condition.
NOTEFollow these precautions whenever you clean the machine:
- When cleaning the machine’s exterior or the scanning glass, be sure to disconnect the power cord before 
cleaning the machine.
- When the power cord is disconnected, any documents stored in memory will be erased if you leave the machine 
unplugged for 1 hour or more. Be sure to plug the machine in after cleaning to avoid this happening. If 
 appears in the LCD display, follow steps on p. 7-6 to print out the document.
- If you disconnect the machine while it is waiting to send a document, you will have to set the machine to send 
your document again once you finish cleaning the machine. However, when you have set a document for 
delayed transmission, the machine holds the document in its memory for about 1 hour.
- Do not use tissue paper, paper towels, or similar materials for cleaning; they can stick to the components or 
generate static charges.
- Never use volatile liquids such as thinner, benzene, acetone, or any other chemical cleaner to clean the interior 
of the machine; these can damage the machine’s components.
 
						

							Cleaning the Machine
15-2
Maintaining Your Machine15
Cleaning the Machine’s Exterior 
1
Disconnect the power cord.
2
Wipe the machine’s exterior with a clean, soft, lint-free cloth moistened with water or diluted dishwashing 
detergent solution.CAUTIONNever use thinner, benzene, alcohol, or any other organic solvent to clean the machine, as these can 
damage the machine’s surface.
3
Plug the power cord back in.
Cleaning the ADF Area
Black lines may appear in printouts when the ADF is used to feed documents.
This is caused by paste, ink, correction fluid, or other foreign matters in the read area of the ADF. Use 
a clean soft cloth to wipe the read area clean. Take particular care to clean at the locations where the 
black lines are appearing on printouts.
If you have trouble getting the glass clean, wipe with a cloth moistened with water or a mild neutral 
detergent, and then wipe the glass dry with another cloth.
IMPORTANTPaste, ink, correction fluid, and other foreign matter can soil the scanning glass when you send a document 
through the ADF while the paste, ink, or correction fluid on the original is still wet. This is what causes black lines 
on copies. Whenever you load a document is the ADF, always check to make sure that any paste, ink, or 
correction fluid that is on the document is completely dry.NOTEWhen you unplug the machine, any documents stored in memory will be erased if you leave the machine 
unplugged for 1 hour or more. Be sure to plug in the machine after cleaning to avoid this happening.Black linesCopy
Paste,ink,
correction fluid,
etc
Read area
 
						

							Cleaning the Machine
15-3
Maintaining Your Machine15
1
Disconnect the power cord.
2
Open the operation panel by gently pulling it up.
3
Use a soft, dry, clean cloth to clean the scanning glass and rollers (shaded areas).•If the document scanning glass and rollers are dirty, the documents you send or print will also be dirty.•Clean with a soft cloth that will not scratch the glass or rollers.•Use a soft, dry, clean cloth to wipe up paper dust around the rollers.
4
Clean the shaded areas of the operation panel and the machine.
Dirt and dust particles that collect on the underside of the operation panel also affect the quality of documents you 
copy and send.SCANNING
GLASS
 
						

							Cleaning the Machine
15-4
Maintaining Your Machine15
5
When you finished, close the operation panel by pressing it down from the center.NOTEBe sure to close the operation panel until it locks into place. Otherwise the machine will not function properly.
6
Plug the power cord back in.
 
						

							Transporting the machine
15-5
Maintaining Your Machine15
Transporting the machine
Be sure to disconnect the power cord before transporting the machine. If the machine is likely to be 
subjected to vibration (e.g., when transporting over long distances), the following precautions should 
be taken. If you do not follow these precautions, the machine may be damaged or the quality of your 
printouts may be adversely affected.1
Disconnect the power cord.
2
If the machine is connected to a telephone or your computer, remove the telephone line or printer cable.
3
Open the printer cover.
4
Grip the end of the cartridge, and remove it from the machine. In order to avoid direct sunlight, place the 
cartridge in the protective bag that the cartridge came in when you purchased it.
5
Close the printer cover.
6
Pull out the cassette completely, and remove the extension cover from the machine.
7
Detach the cassette extension from the cassette.
8
Insert the cassette in the machine.
9
Remove the output tray and document output tray.
 
						

							CHAPTER
Accessing the Menu
16-1
16
The Menu System
The Menu allows you to specify or register various settings. This chapter explains the procedure to access the menus 
and their contents.
Accessing the Menu
1
Press [Menu].
2
Press [ (-)] or [ (+)] to select the menu you want to change ➞ press [OK].
3
Press [ (-)] or [ (+)] to select the submenu you want to change ➞ press [OK].NOTE•For details on submenus, see “Menu Descriptions,” on p. 16-2.  •After selecting the item or value with [ (-)] or [ (+)], press [OK] to enter the setting.•If you press [Stop/Reset] before [OK] is pressed, the item you have selected will not be registered.•Press [Stop/Reset] to exit from the Menu.•If you press [Menu], the display returns to the previous screen.
➞
ADDITIONAL FUNCTIONS
 3.COPY SETTINGS
COPY SETTINGS
 1.STD. IMAGEQUALITY 
➞
COPY SETTINGS
 2.STANDARD EXPOSURE 
STANDARD EXPOSURE
              MANUAL 
 
						

							Menu Descriptions
16-2
The Menu System16
Menu Descriptions
1. PAPER SETTINGS
(The factory default setting is in bold face.)
Name
Descriptions
1.CASSETTE
1.PAPER SIZE Sets the paper size for the paper cassette.
FAX-L380S: A4, B5, A5, LTR, EXECUTIV, 
ENVELOPE (You can select from COM10, 
MONARCH, DL, or ISO-C5.)
FAX-L390: A4, LTR
2.PAPER TYPE Sets the paper type to be used in the paper 
cassette.
FAX-L380S: PLAIN PAPER, 
TRANSPARENCY, PLAIN PAPER L, HEAVY 
PAPER, HEAVY PAPER H
FAX-L390: PLAIN PAPER, PLAIN PAPER L
2.MP TRAY
1.PAPER SIZE Sets the paper size for the multi-purpose 
feeder.
A4, B5, A5, LTR, LGL, EXECUTIV,  
ENVELOPE (You can select from DL, ISO-C5, 
COM10, or MONARCH), FREESIZE 
(Horizontal and vertical size can be specified in 
millimeters.)
2.PAPER TYPE Sets the paper type to be used on the 
multi-purpose feeder.
PLAIN PAPER, TRANSPARENCY, PLAIN 
PAPER L, HEAVY PAPER, HEAVY PAPER H