Canon network camera VBC500VD User Manual

							5-5
Troubleshooting
Appendix
Video is not displayed
z If you want to improve the video quality, refer to Setting the Image Size, Quality, Frame 
Rate, On-Screen Display of Date and Time, etc. (Video) (  P. 1-18) in Chapter 1 Detailed 
Settings to change the settings to adjust the quality. 
z Up to 30 viewers can access the camera at the same time. If this limit has been exceeded, 
video is not displayed and a message appears. 
There is no audio
z If there is no audio, check the audio server  settings of the camera and also check the 
sound and audio device settings of the PC. 
z If you are using Admin Viewer with the Admini strator authorities, check if the camera is 
connected to VK Viewer or other viewer  that lets the Administrator use audio.
z Audio cannot be used if you are using a proxy server. 
Stream recording cannot be used
z Stream recording cannot be used if HTTP or FTP upload is selected for [ Upload] in the 
[ Upload] menu. To use stream recording, set [ Upload Disabled] under [Upload] ( P.  1 - 2 2 ) .
The camera cannot be controlled
z If you connect to Admin Viewer as an Admini strator, you will have an exclusive possession 
of the camera control privileges. If you connect to  Admin Viewer as an authorized user, you 
cannot control the camera unless the current Administrator releases the camera control 
privileges. Contact your Administrator (  P. 3-3). 
The viewer gets disconnected
z Check the network and PC for abnormality. 
z Reboot the PC and connect again. 
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							5-6
Troubleshooting
You forgot your password
z You can initialize all settings of the camera, except for the date and time, using the reset 
switch (  P. 5-21). The Administrator password required for initialization is camera. Note, 
however, that network settings such as the IP  address and subnet mask will be initialized 
and must be set again. 
Data cannot be uploaded
z Check the upload destination in the [ Upload] menu, as well as the upload operation upon 
event in the [ Event] menu, to see if both are set correctly.
z You can perform operation check based on the cur rently set upload destination by running 
a test (  P. 1-24, P. 1-25) from the [ Upload] menu. 
z Check [ View Log Events ] in the [Maintenance ] menu or logs on the server to check the 
detailed operating environment. For [ View Log Events], see Application (uploader) 
messages (  P. 5-9). Also see Notes (  P. 1-22). 
z For the server settings, contact your System Administrator. 
Cannot save files in VBAdmin Tools
z As Windows Vista and Windows Server 2008 prohibi t saving to some folders, the saving of 
files may sometimes fail. Specify another folder, such as [ Documents] or [Pictures ].
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							5-7
Appendix
List of Log Messages
Log Messages on the VB-C500VD/VB-C500D
Log messages are classified into the following six types. 
„Application (camera) messages 
A030 Startup and shutdown of WebView Livescope Client [info]
A031 Transmitted video data size [info]
Category LevelCode Fault level
alert Error 5xx Hardware-level failure (S
ystem operations will 
stop) 
crit Error 4xx Software-level failure (Task operations will 
stop)
err Error 3xx Operational erro r (Operations will continue) 
warning Warning 2xx Non- operational error 
notice Warning 1xx Error external to the system info Information  0xx Information on normal operation 
Description  %1%2 host=, us er=, prio= (A030)
%1 W:WebView session, V: Session-less video client, 
N: Session-less event client 
%2 +: Connect, -: Disconnect
Meaning The camera server client was connected or disconnected. 
Description  %1= host=, user=, 
video=: (A031)
%1 W: WebView session, V: Session-less video client 
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							5-8
List of Log MessagesA040 Cause of rebooting [info]
A101  Invalid user name [notice]
A102 Invalid password [notice]
A111 Invalid host [notice]
A330 Video input error [err]
 A350 Camera control system [err] Description  %1 %2 (A040)
%1 Date & time information (Wed Jun 30 21:49:08 1993 format) 
%2 Cause of rebooting (A4xx message) 
Meaning The camera was rebooted due to the cause of rebooting A4xx.
Description  user  not found (A101) Meaning The camera was accessed by an unauthorized user. 
Description  user  password mismatch (A102) Meaning The password is invalid. 
Description  host  access denied (A111) Meaning The camera was accessed from a host from which access is 
prohibited.
Description  video input timeout - resetting (A330) Meaning The video input has been reset because video input stopped. 
Countermeasure  If this problem occurs repeatedly, 
the camera is faulty, so please 
contact the Customer Service Center.
Description  camera status timeout - resetting (A350) Meaning  The camera control system has been reset due to a communication 
timeout with the camera. 
Countermeasure  If this problem occurs repeatedly, 
the camera is faulty, so please 
contact the Customer Service Center.
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							5-9
List of Log Messages
Appendix
A450 Camera initialization failed [crit]
„Application (uploader) messages 
A004 Starting and stopping of uploader [info]
A120 Resolution of upload destination name failed [notice]
A121 Connection to upload destination failed [notice]
A122 Connection to upload destination failed [notice]
A130 Stream recording buffer recovered [notice] Description  camera initialization failed -  (A450)
Meaning  The camera control function has stopped because the camera 
control system could not be initialized. 
Countermeasure  If the problem persists after rebooting the camera, the camera is 
faulty, so please contact the Customer Service Center.
Description  %1 uploader (A004) %1 Starting or stopping. 
Meaning The uploader was started or stopped. 
Description  uploader cannot re solve the server name (A120)
Meaning  The name of the upload destination could not be resolved. 
Description uploader cannot  connect to the server (A121)
Meaning  Execution of connect() to upload destination failed.  
Description uploader cannot  connect the server (A122)
Meaning  The upload destination could not be connected due to a reason other 
than A120 and A121.
Description  stream buffer recovered - lost= 
(A130)
Meaning  The image buffer for stream recording has recovered. 
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							5-10
List of Log MessagesA134 Invalid upload setting (FTP/HTTP mode) [notice]
A135 Invalid upload setting (FTP PORT/PASV mode) [notice]
A136  Invalid upload setting (HTTP no tification only/image mode) [notice]
A137  Invalid upload setting (E-m ail notification) [notice]
A138  Invalid upload setting (E-mail notif ication authentication mode) [notice]
A220 Video input warning detected [warning] Description  ftp/http mode invalid. 
uploader set  forcibly (A134)
Meaning  The upload mode setting is invalid.
 The upload function was forcibly 
disabled. 
Description  ftp port/pasv mode invalid . uploader set  forcibly (A135)
Meaning  The PORT/PASV mode setting in connection with FTP upload is 
invalid. The PASV mode was forcibly set. 
Description  http notice/image mode invalid. 
uploader set  forcibly 
(A136)
Meaning  The notification only/image mode setting in connection with HTTP 
upload is invalid. The imag
e mode was forcibly set. 
Description  mode invalid. uploader set  forcibly (A137) Meaning  The e-mail notification setting is invalid. E-mail notification was 
forcibly disabled. 
Description  authentication mode invalid. upl
oader set  forcibly 
(A138)
Meaning  The setting for e-mail notification authentication mode is invalid. 
SMTP_AUTH was forcibly set. 
Description  video%1 warning -  (A220) %1 Video input number
Meaning  An error that permits recovery of the video input system was 
detected. 
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							5-11
List of Log Messages
Appendix
A230 Video input warning detected [warning]
A270 Upload image buffer overflowed [warning]
A271 E-mail communication buffer overflowed [warning]
A272 Upload communication buffer overflowed [warning]
A321 Video control command failed [err]
A420 Video input initialization failed [crit]Description  stream buffer overflowed (A230)
Meaning  The image buffer for stream recording overflowed and the 
application began discarding images. 
Description  %1 images are lost due to upload buffer overflow (A270) %1 Number of discarded upload images
Meaning  Upload images overflowed from the image buffer. 
Countermeasure  Make adjustments to reduce the number of event occurrences. Also 
adjust the upload quality, image size and frame rate. 
Description  mail queue is full (A271) Meaning  E-mails overflowed from the communication buffer. 
Countermeasure  Make adjustments to reduce the number of event occurrences. Also 
adjust the upload quality and resolution. 
Description  ftp/http queue is full (A272) Meaning  Upload data overflowed from the communication buffer. 
Countermeasure  Make adjustments to reduce the number of event occurrences. Also 
adjust the upload quality, image size and frame rate. 
Description  video%1 command error -  (A321) %1 Video input number
Meaning  Issuance of a command to the video input system failed. If this error 
occurs frequently, an A42x error will occur. 
Description video%1 initialization  failure -  (A420)
%1 Video input number
Meaning  The video input function was stopped because the video input 
system could not be initialized.
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List of Log MessagesA421 Video control command failed [crit]
A422 Video input frozen [crit]
A423  Video input error detected [crit]
A470 Uploader initiali zation failed [crit]
„Application (audio server) messages 
B001 Starting and shutdown of audio server [info] Description  video%1 command error -  (A421)
%1 Video input number
Meaning  The video input function was stopped because issuance of an 
essential command to the video input system failed. 
Description video%1 stalled (A422) %1 Video input number
Meaning  The video input function was stopped because video generation 
stopped. 
Description  video%1 fatal error -  (A423) %1 Video input number
Meaning  The video input function was stopped because an error that does not 
permit recovery of the video input system was detected.
Description uploader initiali zation failure - %1 (A470)
%1 Error number
Meaning  The uploader could not be initialized. 
Countermeasure  If the problem persists after rebooting the camera, the camera is 
faulty. 
Description  %1 wvaudio (B001) %1 starting | shutdown
Meaning  The audio server was started/shut down 
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							5-13
List of Log Messages
Appendix
B011 Audio client connected [info]
B012 Audio client closed [info]
B101 Error request received [notice]
B102 Client connection denied [notice]Description  [%1] %2 connected n=%3 (B011)
%1 Client type (send | recv)
%2 Client host IP address 
%3 Total number of clients 
Meaning  An audio client was connected. 
Description  [%1] %2 closed [%3] (B012) %1 Client type (send | recv)
%2 Client host IP address 
%3  Disconnection type (act ive | passive | sender)
Meaning  An audio client was disconnected. 
Description  %1 unusual request[%2] (B101) %1 Client host IP address 
%2 Error type (400 | 404 | ...)
Meaning  The request was denied due to a command error (400) or parameter 
error (404). 
Description  %1 request denied[%2] (B102) %1 Client host IP address 
%2 Denial type (41 | 43 | ...)
Meaning  Client connection was denied due to an authentication error (41), 
insufficient resource (43), specification of unsupported codec (45), 
specification of unsupported str
eam (46), host access restriction 
(48), too many clients (49) or  invalid operation mode (4a). 
Countermeasure  41: Check the user name, password or user list used for connection, 
43: Reconnect or reboot the camera, 45 or 46: Use supported client 
software, 48: Check the host lists, 49: Check the maximum number of 
clients that can be connected, 4a: Check the applicable settings to 
see if the audio server is used. 
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							5-14
List of Log MessagesB103 Client forcibly disconnected [notice]
B301 Audio sending device error [err]
B401 Audio device initialization failed [crit]
B402 Audio server initialization failed [crit] Description  %1 access denied[%2] (B103)
%1 Client host IP address 
%2 Denial type (41 | 48 | 4a)
Meaning  Connection was initially permitted, but the setting has subsequently 
been changed to prohibit access, thereby triggering a forced 
disconnection (the denial type
 is the same with B102). 
Description  cannot use audio device for tx[%1:%2] (B301) %1 Error handling (ld | buff)
%2 Error number
Meaning  An audio device error was detected. 
Countermeasure  If the error is not rese t automatically, arrange for servicing.
Description  audio device initialization error[%1] (B401) %1 Error number
Meaning  The audio device could not be initialized. The audio server stops. 
Countermeasure  If the problem persists after rebooting, the camera is faulty. Arrange 
for servicing. 
Description  wvaudio initialization error[%1] (B402) %1 Error number
Meaning  The audio server could not be initialized. The audio server stops. 
Countermeasure  If the problem persists after rebooting, the camera is faulty. Arrange 
for servicing. 
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